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IFMA

Connected FM

A How To , Education and Business podcast

#4 in How To · 🇳🇬 #99 in How To · 🇮🇳
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About the show

A podcast connecting you to the latest insights, tools and resources to help you succeed in facility management. Join IFMA, as we explore new ideas and topics in facility management to help you make sense of the changes and challenges facing the profession while equipping you with the knowledge needed to grow your career. 15 to 30-minute episodes, delivered semi-weekly.

Newest episodes

How an FM Student Challenge Opened Doors Across Europe

17 min

In an industry traditionally dominated by seasoned professionals, how can young talent gain visibility and step into leadership? Host Mathias De Roeck sits down with IFMA Student Challenge participants to discuss the transformative power of international networking and early career exposure.  Together, they discuss: How stepping out of your comfort zone to present at international conferences unlocks global career opportunities and LinkedIn visibility. Why facility management is viewed strategically in countries like the Netherlands, while remaining largely operational or fragmented in Belgium and the Czech Republic. How young graduates navigate the "5 years of experience required" catch-22 and build workplace confidence. Encouraging non-native English speakers to participate in global industry events despite language anxieties. Why senior leaders need to trust, mentor and create practical entry points for young professionals.This episode of Connected FM is sponsored by Tork. Whether you’re managing office buildings, healthcare facilities or high-traffic spaces, Tork offers hygiene products and smart dispensing solutions designed for today's dynamic workplaces. Head over to torkglobal.com to explore their full range of products.  Resources mentioned: Read the blog "3 'Aha Moments' Facility Leaders Are Taking Into 2027" Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

How Early FM Involvement Transforms Design & Operations

46 min

Why is facilities management ultimately a relationship-driven profession? Wayne Whitzell, Senior VP Strategic Accounts, SOLID Surface Care and First Vice Chair, IFMA Global Executive Board, sits down with Maria O'Callaghan-Cassidy, Senior Associate Vice President of Facilities, Development and Operations at San Jose State University, to explore the intersections of workplace design, operations and leadership.  Together, they discuss: Why bringing trade teams into early project design prevents maintenance disasters downstream. How proactive communication and checking in during quiet periods builds trust with stakeholders. How cutting classroom support response times down to seconds transformed user trust at Wharton. Navigating tight state university budgets without compromising student-centered priorities. Addressing the gap in senior FM roles and cultivating effective mentor/mentee dynamics.This episode of Connected FM is sponsored by Tork. Whether you’re managing office buildings, healthcare facilities or high-traffic spaces, Tork offers hygiene products and smart dispensing solutions designed for today's dynamic workplaces. Head over to torkglobal.com to explore their full range of products. Resources: FM Women's Connect CommunityRead the blog "3 'Aha Moments' Facility Leaders Are Taking Into 2027" Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The Hidden Reason People Feel Connected at Work

24 min

What does it take for people to feel genuinely connected at work? In this episode, host Dr. Matt Tucker sits down with organizational psychologist Yoy Bergs and MillerKnoll workplace researcher Mark Catchlove to discuss identity, relationships and physical space. Together, they explore: Why identity is multiple, contextual, dynamic and socially constructed.Why place alone isn't the answer, but flexible, supportive design enables real collaboration.How remote models impact social learning, community and identity cues.Why organizations should ask why and when people need to gather, rather than just forcing attendance.Whether you're leading teams, shaping workplace culture, or designing modern spaces, this conversation offers actionable insights on building a workplace where people feel seen, valued and connected.   Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

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All episodes

How an FM Student Challenge Opened Doors Across Europe

17 min

In an industry traditionally dominated by seasoned professionals, how can young talent gain visibility and step into leadership? Host Mathias De Roeck sits down with IFMA Student Challenge participants to discuss the transformative power of international networking and early career exposure.  Together, they discuss: How stepping out of your comfort zone to present at international conferences unlocks global career opportunities and LinkedIn visibility. Why facility management is viewed strategically in countries like the Netherlands, while remaining largely operational or fragmented in Belgium and the Czech Republic. How young graduates navigate the "5 years of experience required" catch-22 and build workplace confidence. Encouraging non-native English speakers to participate in global industry events despite language anxieties. Why senior leaders need to trust, mentor and create practical entry points for young professionals.This episode of Connected FM is sponsored by Tork. Whether you’re managing office buildings, healthcare facilities or high-traffic spaces, Tork offers hygiene products and smart dispensing solutions designed for today's dynamic workplaces. Head over to torkglobal.com to explore their full range of products.  Resources mentioned: Read the blog "3 'Aha Moments' Facility Leaders Are Taking Into 2027" Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

How Early FM Involvement Transforms Design & Operations

46 min

Why is facilities management ultimately a relationship-driven profession? Wayne Whitzell, Senior VP Strategic Accounts, SOLID Surface Care and First Vice Chair, IFMA Global Executive Board, sits down with Maria O'Callaghan-Cassidy, Senior Associate Vice President of Facilities, Development and Operations at San Jose State University, to explore the intersections of workplace design, operations and leadership.  Together, they discuss: Why bringing trade teams into early project design prevents maintenance disasters downstream. How proactive communication and checking in during quiet periods builds trust with stakeholders. How cutting classroom support response times down to seconds transformed user trust at Wharton. Navigating tight state university budgets without compromising student-centered priorities. Addressing the gap in senior FM roles and cultivating effective mentor/mentee dynamics.This episode of Connected FM is sponsored by Tork. Whether you’re managing office buildings, healthcare facilities or high-traffic spaces, Tork offers hygiene products and smart dispensing solutions designed for today's dynamic workplaces. Head over to torkglobal.com to explore their full range of products. Resources: FM Women's Connect CommunityRead the blog "3 'Aha Moments' Facility Leaders Are Taking Into 2027" Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The Hidden Reason People Feel Connected at Work

24 min

What does it take for people to feel genuinely connected at work? In this episode, host Dr. Matt Tucker sits down with organizational psychologist Yoy Bergs and MillerKnoll workplace researcher Mark Catchlove to discuss identity, relationships and physical space. Together, they explore: Why identity is multiple, contextual, dynamic and socially constructed.Why place alone isn't the answer, but flexible, supportive design enables real collaboration.How remote models impact social learning, community and identity cues.Why organizations should ask why and when people need to gather, rather than just forcing attendance.Whether you're leading teams, shaping workplace culture, or designing modern spaces, this conversation offers actionable insights on building a workplace where people feel seen, valued and connected.   Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The "Go-To Person" Problem: Transitioning Facility Data from Memory to Mapping

19 min

When critical facility infrastructure fails, where do your teams turn for reliable drawings? In this episode, Andy Santoro of Sansys sits down with former Etobicoke General Hospital infrastructure lead Scott Payne to discuss the reality of managing complex facility data.  Together, they explore: Why scanned PDFs and paper as-builts break down over time. Moving critical facility data out of one "go-to" person’s head and into a shared platform. How tracking critical equipment, electrical panels and shutoffs reduces risk during emergencies. Practical ways to map downstream impacts before isolating transformers, water lines or med gases. Interested in hearing more? Andy and Scott will take this topic to the stage at World Workplace on 20 November for their education session, “When the Go-To Goes: Don’t Let the Knowledge Walk Out the Door.” Learn more. Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

ISO Standards in FM: Driving Digital Transformation with High-Quality Data

22 min

For years, facility management relied on local habits, tradition and gut feel. Today, international standards like ISO 41001 and the work of ISO TC 267 Work Group 6 are creating a shared global language that connects data, technology, and business outcomes. In this insightful conversation, host Jim Whittaker leads a deep dive with Planon Solution Architect Mahnaz Ensafi and JLL Director of Data Insights Dipin Kasana on how FMs can navigate the changing digital landscape. Together, they discuss: Completeness, validity through standards, cross-system consistency, and currency/timeliness. Why organizations must map processes and define business problems before evaluating or configuring new tech tools. Navigating privacy, transparency, model bias, accountability, and essential human oversight in autonomous FM systems. Translating technical data science concepts into actionable daily practices for facility managers. Starting small with defined pilot projects, prioritizing user training, and establishing continuous data monitoring rather than one-time fixes. Whether managing a single building or a global portfolio, discover how trustworthy data and standardized frameworks help quantify value and drive strategic decision-making. Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

What Human-Centered Leadership Looks Like in the Workplace with OpenAI’s Tracy Hawkins

45 min

Great facility management isn't just about managing square footage; it's about building spaces where people can do their best work. In this conversation, Tracy Hawkins, VP of Real Estate and Workplace at OpenAI, shares key leadership and operational insights gained over a career spanning Yahoo, Twitter and OpenAI. Together, Wayne and Tracy explore: Why protecting your team from "Sunday night scaries," remaining authentic, and maintaining transparency during corporate ambiguity builds resilient organizations.Why OpenAI's spaces are designed to feel welcoming, warm and human-first rather than cold and overly digital.Actionable advice for emerging professionals, bridging the gap between project management and operations, and empowering women to step into executive FM and real estate roles.Whether you are managing local facilities or scaling a global corporate real estate portfolio, discover how leading with empathy and leveraging technology thoughtfully drives operational excellence. Resources mentioned: Connect with Tracy on LinkedIn Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

What Happens When Disaster Planning Becomes Daily Operations?

24 min

Disaster planning is no longer reserved for rare emergencies. It's becoming a core part of facility management. In this episode, IFMA's Director of Knowledge and Insights, Dr. Matt Tucker is joined by Holley Henderson and Dr. Mark Wilson of Chemical Insights to discuss how extreme weather, wildfires and cascading disasters are changing the role of facility managers. Together, they explore exposure science, building resilience, chemical hazards after disasters and why today's facility managers are making critical decisions with limited information.  Timestamps: 0:00 - Why facility managers are becoming frontline resilience managers 1:30 - Meet Holly Henderson and Dr. Mark Wilson 3:40 - Why disasters are becoming part of daily operations 5:00 - When frequent disasters lead to complacency 5:50 - How climate change is increasing exposure risks 7:00 - The hidden chemical hazards inside buildings 8:20 - Why lead and asbestos remain long-term risks 10:00 - Making critical decisions with limited information 11:00 - Can AI improve disaster response? 12:00 - Why resilience is now a core FM skill 14:00 - Are buildings designed for multiple disasters? 15:30 - How exposure science informs better FM decisions 17:00 - The overlooked danger of residual dust 18:45 - Why post-disaster cleaning matters more than you think 20:00 - What are cascading disasters? 21:00 - Planning for more than one disaster at a time 22:30 - Why disaster planning is never one-and-done 23:45 - Balancing business continuity with occupant health Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The Trillion Dollar Threat: Why Cybersecurity is an FM Emergency

24 min

As smart buildings become more connected, they also become more exposed to cyber threats. In this episode, host Dr. Matt Tucker, IFMA's Director of Knowledge and Insights, sits down with Stacey Shepard, Advisory Board Member at Building Cyber Security, to discuss how facility managers can bridge the gap between Information Technology (IT) and Operational Technology (OT) to protect their organizations. Together, they unpack: Why global cybercrime is now a multi-trillion-dollar issue impacting business continuity, productivity, and physical safety. Understanding how building automation, HVAC, access control, and IoT devices create non-traditional entry points for bad actors. Lessons learned from high-profile hacks involving ransomware, supply chains, and interconnected smart devices. How FMs can establish strong communication channels with CIOs and C-suite executives. Practical advice on performing asset inventories, reviewing vendor contracts, and leveraging free tools like the 16-step checklist from Building Cyber Security. Whether managing a single facility or a global portfolio, this episode provides essential strategies for treating cybersecurity as a core component of emergency preparedness and all-hazard resilience. Resources Mentioned: Building Cyber Security Website Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Global Strategy, Local Impact: Inside IFMA's Workplace Evolutionaries

38 min

Facility management is no longer just about tactical maintenance. It is about driving business performance, shaping company culture, and creating strategic value at the C-suite level. In today's episode, host Edward Wagoner is joined by WE leadership team members Tim Allen, Martin Ruppe and Kati Barklund to break down what makes the Workplace Evolutionaries community essential for anyone touching the built environment. Together, they detail the many ways to engage with the community, including: Local WE Hubs: How regional communities of practice tailor global workplace strategy to local markets and foster peer networking. Monthly WEbinars: Gaining a competitive edge through 60-minute virtual sessions featuring global corporate speakers and real-world ROI case studies. World Workplace & Key Events: What to expect at major annual gatherings, masterclasses and interactive sessions. Educational Programs & Hot Topics: Diving into professional development pathways, change management, AI integration, circularity/sustainability and cross-disciplinary liaisons across HR, IT, FM and academia. Whether you are a seasoned workplace strategist or new to the field, discover how joining the WE community can help you bridge research and practice while expanding your career horizons. Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Why Procurement Holds the Key to Circular FM

20 min

What if waste wasn't just a sustainability issue but one of your organization's biggest business opportunities? In this episode, IFMA's Director of Knowledge and Insights, Dr. Matt Tucker, is joined by Hélène Carpentier, the founder of Circular Workplaces, to explore why the future of facility management is circular. Together, they discuss how culture influences waste, why procurement is one of the most powerful drivers of circularity, and how facility managers can reduce costs while improving workplace experiences. Timestamps: 0:00 - Why FM can disrupt the waste industry 1:30 - Meet Hélène Carpentier and Circular Workplaces 3:00 - How culture shapes waste around the world 5:00 - Why developed countries create more workplace waste 6:00 - The hidden cost of "throwaway" culture 7:30 - Why Hélène founded Circular Workplaces 9:00 - The business case for circular economy 10:00 - Why waste is part of the workplace experience 11:00 - Why circularity is already in FM's DNA 12:00 - How FM can disrupt the waste industry 13:00 - Why the "Netflix of FM" matters 14:00 - From ownership to services: A new FM model 15:00 - Why procurement is the key to circular FM 16:00 - The coffee cup example every FM should hear 17:00 - Looking beyond waste to transform operations 18:00 - The Circular Workplaces framework 19:00 - Why doing nothing could cost £1.6 million 20:00 - Waste is your biggest operational inefficiency Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

How Facility Managers Can Lead Urban Renewal

22 min

What does it take to transform aging buildings into resilient, high-performing spaces? Recorded at IFMA's World Workplace Asia-Pacific, this panel brings together Samuel Ma, Head of Account Management at JLL, Andrew Macpherson, Executive Director, Head of Asset Development at JLL, and Caitlin Shem, Head of Sustainability Consulting at JLL, to discuss the future of urban regeneration. They explore why retrofitting existing buildings is often more sustainable than rebuilding, how facility managers can play a larger strategic role in asset enhancement, and why predictive maintenance, AI and better operational data are changing how buildings are managed. The conversation also examines the growing importance of resilience, biodiversity and government policy in shaping the next generation of cities.  Timestamps: 0:00 - The three pillars shaping future cities 1:35 - Why aging buildings need a new approach 4:55 - Why retrofitting beats rebuilding 6:20 - Decarbonization, resilience and biodiversity explained 8:10 - Bringing nature back into cities 9:00 - What One Bangkok gets right 9:40 - Why older buildings are losing tenants 10:15 - World Workplace 2026 11:00 - Why facility managers are essential to urban renewal 11:45 - The rise of the "urban steward" 12:20 - Moving from reactive to predictive maintenance 13:00 - How better data drives better investments 14:15 - Why AI is making predictive maintenance a reality 15:10 - "Now is the age of predictive maintenance" 15:35 - What governments can do to accelerate urban renewal 16:20 - Public-private partnerships for better cities 17:45 - How policy is changing sustainable buildings 18:30 - Why building performance matters more than ever 19:50 - The growing link between sustainability and property value 21:00 - Why collaboration will shape the future of cities Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitte...

Why Great FM Strategies Fail During Execution

37 min

Strong strategies don't fail because they're poorly written. They fail because they weren't designed with operational reality in mind. In this episode, Wayne Whitzell, Senior VP Strategic Accounts, SOLID Surface Care and First Vice Chair on IFMA's Global Executive Board, sits down with Amanda Muzzarelli, Global Operations Director at Macro, to explore what separates effective facility management leaders from reactive ones. Together, they discuss preserving institutional knowledge, creating psychological safety, developing future leaders and why understanding day-to-day operations is essential for successful strategy execution. They also examine how AI may reshape facility management workflows and why curiosity and leadership remain the profession's greatest competitive advantages.  Timestamps: 0:00 - Why role clarity is a gift 1:20 - Meet Amanda Muzzarelli 2:40 - From public affairs to facility management 6:10 - Why institutional knowledge lives in people 7:30 - Building psychological safety for knowledge transfer 9:00 - How to preserve institutional knowledge before it's lost 10:35 - Escaping the tactical mindset 11:10 - Why role clarity makes better leaders 12:10 - Leading global FM teams without micromanaging 13:15 - Developing leadership instead of doing everything yourself 15:05 - Self-reflection as a leadership skill 18:20 - Why great FM strategies fail during execution 20:45 - World Workplace 2026 21:15 - The biggest mistake strategists make 22:30 - Why facilities teams need a seat at the table 23:35 - Shadow systems and hidden operational knowledge 25:05 - How AI can eliminate repetitive FM tasks 27:10 - When will AI become part of everyday FM? 28:10 - Amanda's prediction: AI in FM within 3–5 years 29:20 - Why AI won't replace facility managers 31:05 - Who will lead AI adoption in FM? 32:10 - Why curiosity matters more than technical expertise 35:00 - Preparing the next generation of FM leaders 35:50 - Amanda's World Workplace sess...

How AI and Data Are Transforming Smart Buildings in APAC

13 min

Artificial intelligence is changing the way facilities operate, but successful adoption starts long before implementing new technology. Recorded live at World Workplace Asia-Pacific in Hong Kong, Dr. Matt Tucker, IFMA's Director of Knowledge and Research, sits down with Serena Pau, Chief Commercial Officer at Neuron Digital, to discuss digital transformation across the region, the importance of breaking down data silos and why curiosity may be one of the most valuable skills facility managers can develop. They also explore how AI can improve reporting, energy management and decision-making while keeping people at the center of the workplace.  Timestamps: 0:00 - AI should enhance, not replace, people 0:24 - Introduction to Serena Pau and Neuron Digital 2:18 - Digital maturity across Asia-Pacific 4:08 - Balancing AI with the human side of facility management 6:11 - Why change management matters more than technology 7:00 - World Workplace 2026 7:35 - Where AI can make the biggest impact today 8:46 - Turning AI insights into actionable recommendations 9:02 - Why curiosity is the most important AI skill 10:21 - The rise of the FM analyst 11:02 - Using AI to improve reporting and tell better data stories 12:18 - Building a future-ready digital strategy 13:17 - Mindset before technology 13:43 - Closing remarks Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

How Facility Managers Can Earn a Seat at the Decision-Making Table

36 min

Host Wayne Whitzell, Senior VP Strategic Accounts, SOLID Surface Care and First Vice Chair on IFMA's Global Executive Board welcomes Grant Sommerfeld, president of IFMA's FM Consultants Council and founder of Executive FM, for a conversation about the challenges facing facility managers today. Drawing on his experience leading FM transformations across healthcare, municipal government and higher education, Grant shares why many organizations remain trapped in reactive operating models and what leaders can do to break the cycle. The discussion explores the importance of data driven decision making, the communication gap between FM teams and executive leadership, and why facility managers need a stronger voice before major organizational decisions are made. Grant also explains how consultants can help organizations build internal capabilities, improve stakeholder communication and create more sustainable operating models that don't rely on individual heroics to succeed. Resources: Connet with Grant on LinkedIn Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Why AI Alone Won't Prepare Your Workforce for the Future

27 min

Artificial intelligence is transforming the workplace, but successful organizations know that technology alone isn't enough. Recorded live at World Workplace Europe, Dr. Matt Tucker sits down with Jessica Schmidt, Future of Work Strategy Lead at EY, to discuss how leaders can prepare their workforce for the future of work. Together, they explore evolving talent expectations, AI leadership, workplace strategy and why organizations must balance technology, physical workplaces and human behavior to create lasting business value. They also discuss the skills leaders need, why only a small percentage of organizations are realizing measurable returns from AI investments and what facility managers can do to prepare for the future.  Timestamps: 0:00 - Why only 28% of companies see business value from AI 1:18 - Introduction to Jessica Schmidt and the future of work 3:35 - The biggest forces reshaping today's workplace 5:42 - Why generational stereotypes miss the bigger picture 6:28 - Changing talent expectations and workplace sustainability 8:18 - Bricks, bytes and behaviors explained 10:06 - Why people matter more than technology 12:34 - Leading AI transformation in facility management 14:15 - World Workplace 2026 15:00 - What an AI-enabled organization really looks like 16:10 - The leadership framework: Tool set, skill set and mindset 17:12 - Building AI skills across your workforce 18:03 - Why mindset is the biggest leadership challenge 19:20 - Helping employees embrace AI instead of fearing it 20:18 - Why most AI investments fail to deliver value 21:10 - From AI assistants to AI agents 22:22 - Preparing the next generation of FM professionals 23:48 - The Great Resignation and evolving employee expectations 25:00 - Why learning is becoming a competitive advantage 26:15 - How organizations can attract and retain top talent 26:52 - Closing remarks Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/Inter...

The Never Normal: Rethinking Facility Management in the AI Era

26 min

Artificial intelligence is accelerating change across every industry, but simply adding AI to existing processes won't deliver lasting results. Recorded live at World Workplace Europe, Erik Jaspers is joined by Peter Hinssen and Mikis Waschl to explore how AI is reshaping facility management, why digital transformation was only the beginning, and what organizations must do to build stronger data foundations, embrace digital twins and rethink how value is delivered. They also discuss the economics of AI, Europe's role in the future of technology and why today's leaders must prepare for a world that is never normal.  This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Timestamps 00:00 Introduction 01:45 Meet The Guests 03:39 Digital Was Just Start 05:36 AI Goes Geopolitical 07:52 FM Outcomes And Twins 11:02 Data Foundations Matter 12:15 CarPlay For Buildings 16:12 Construction Productivity Gap 17:39 AI Economics And Pricing 22:26 Stop Pilot Snacking 23:49 Europe Digital Autonomy 26:07 Wrap Up And Outro Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Mastering Energy Management in a Disrupted Market

24 min

In this episode of Connected FM, host Dean Stanberry, former Chair on IFMA's Global Board of Directors, welcomes Gabe Phillips, CEO of Catalyst Power, for a practical conversation about energy management in an increasingly disrupted market. Gabe explains how facility managers can move beyond treating energy as a fixed operating expense and instead take a more strategic approach to procurement, efficiency and resilience planning. The discussion covers energy contracts, market volatility, demand management, on-site generation and how organizations can evaluate opportunities such as solar, combined heat and power and battery storage. The conversation also highlights the importance of understanding energy baselines, gathering operational data and conducting energy audits before making major investments. Gabe shares why facility managers should focus on building a strong data foundation, leveraging expert advice and carefully evaluating the financial realities behind emerging energy technologies. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Timestamps: 0:00 Introduction 3:01 Meet Gabe Phillips and Catalyst Power 5:17 The Biggest Sources of Avoidable Energy Costs 7:23 Why Energy Procurement Strategy Matters 9:00 Resilience Planning and Backup Power Decisions 11:20 What Drives Energy Investments: Cost, Stability or Sustainability? 12:25 Sponsor Message: SiteMap by GPRS 13:03 Evaluating Solar, CHP and Other Energy Technologies 15:26 Why Energy Baselines and Audits Come First 18:00 New Energy Technologies Facility Managers Should Watch 18:42 The Reality of Demand Response Programs 19:53 How Better Data Is Transforming Energy Management 21:27 Are Battery Storage Systems Worth It? 22:36 Why Data Is the Foundation of Energy Strategy 24:02 Closing Thoughts and Outro Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: ht...

From Data to Decisions: Building Better FM Partnerships

31 min

In this episode of Connected FM, host Wayne Whitzell, Senior VP Strategic Accounts, SOLID Surface Care and Second Vice Chair on IFMA's Global Executive Board, welcomes Justin Hitt, Sr. Manager - Corporate Advisory & Solutions at Lincoln Property Company, for a wide-ranging conversation on facility management strategy, service delivery and the future of work. Justin discusses his experience leading IFMA’s Museums and Cultural Institutions Council, the relationship between operations and sales, the importance of transparency in outsourcing partnerships, and how data can help facility managers communicate more effectively with leadership. Wayne and Justin also examine the growing role of AI, productivity tools and digital workflows in helping FM teams work more efficiently while maintaining a people-first approach to service delivery. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Timestamps: 00:00 Introduction 02:28 Museum Council Roadshow 06:53 Assessing Clients And Culture Fit 12:50 Dashboards that Speak to the CFO 17:00 AI As Productivity Clones 20:26 How Providers Really Profit 26:33 Sales Ops Alignment Handoff 29:52 Wrap Up Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Cómo influye la movilidad urbana en las estrategias de oficinas en América Latina

31 min

En el episodio de hoy, Esteban Martínez, cofundador y director de operaciones de Green Loop, y Cibele Verasto, directora sénior de espacios de trabajo en Databricks, analizan el panorama cambiante de la gestión de instalaciones en América Latina, centrándose en la sostenibilidad, el bienestar de los empleados y las estrategias innovadoras para adaptarse a los retos de la movilidad urbana y a los modelos de trabajo híbridos. Este episodio está patrocinado por SiteMap®, con tecnología de GPRS. Para más información, visita sitemap.com/ifma Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Understanding Equipment Failures Before They Happen

15 min

In this episode of Connected FM, host Howie Barber sits down with Denis Kouroussis to explore how continuous electrical monitoring and intelligent analytics are helping facility teams move beyond reactive maintenance. They discuss the limitations of traditional preventative maintenance methods, the value of high-resolution waveform monitoring and how predictive insights can uncover hidden electrical and mechanical issues before equipment failures occur. Denis also shares a real-world case study involving a 750-ton hydraulic press where advanced monitoring identified the root cause of repeated motor failures, helping reduce downtime and avoid costly disruptions.  This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Timestamps: 0:00 Introduction 1:03 Why Most Facilities Still Run Equipment to Failure 2:48 How Continuous Waveform Monitoring Detects Early Issues 4:10 Understanding Upstream vs. Downstream Electrical Problems 5:07 Why Traditional Maintenance Methods Fall Short 7:20 The Difference Between Preventative and Predictive Maintenance 7:43 World Workplace 2026 Sponsor Message 8:10 Case Study: The 750-Ton Hydraulic Press Failure 11:34 How Early Can Equipment Degradation Be Detected? 13:01 Transitioning From Scheduled to Predictive Maintenance 13:39 Why Facility Managers Should Monitor Before Replacing Equipment 14:10 Common Mistakes in Electrical Troubleshooting 14:43 Closing Thoughts Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The Hidden Menu: Creating Return on Experience in the Workplace

30 min

Host Osama Aduib from ISS Facility Services sits down with his colleagues Paul Ratkovic and Amelia Ekus to discuss the “hidden menu” of facility management. The conversation explores how invisible systems, operational decisions and hospitality-focused thinking shape the workplace experience in ways occupants may never notice directly, from HVAC and lighting to food service, cleanliness and comfort. Paul and Amelia share insights on empathy in facility management, anticipatory service, workplace innovation and how FM teams can create seamless, people-centered environments through collaboration and intentional design. They also discuss the role of technology, AI and data-driven insights in supporting proactive building operations while emphasizing that hospitality, human connection and emotional intelligence remain at the center of exceptional workplace experiences. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Resources: Re-thinking the Purpose of the Workplace Experience The Enduring Significance of Place Timestamps: 0:00 - Introduction to the “Hidden Menu” of Facility Management 2:01 - How hospitality and facility management intersect 3:10 - Defining the hidden menu in workplace experiences 4:38 - Why engineering is one of the most hospitality-driven functions 6:18 - Frictionless experiences vs. “good friction” in the workplace 8:47 - The emotional impact of HVAC, comfort and building systems 11:10 - Emotional intelligence and empathy in facility management 14:28 - Innovation, anticipation and proactive workplace experiences 16:35 - AI, data and the future of anticipatory service 18:55 - How engineering teams create invisible, seamless experiences 20:35 - Building a culture of hospitality across FM teams 22:10 - Using sensors and data to improve occupant experiences 23:40 - Predictive analytics, occupancy insights and space behavior 25:35 - Practical ways FM leaders can activate the hidden menu 27:15...

From FM to PropTech: Lessons From the Field with Billy Holder

32 min

What happens when a longtime facility manager steps beyond the built environment to help reshape it through technology? In this episode of Connected FM, host Brent Ward welcomes Billy Holder, Founder & CEO at Project Aidra, for a conversation about digital transformation, AI and the evolving role of facility management in a technology-driven world. Drawing from nearly 30 years of experience in facility management, Billy shares how recurring operational frustrations led him from the FM field into the PropTech space. He discusses why documentation overload, disconnected systems and inefficient workflows pushed him to search for smarter solutions powered by AI and automation. The conversation explores how facility managers can use technology to augment the workforce instead of replacing it, why human connection still matters in smart buildings, and what organizations should consider when evaluating PropTech platforms and AI-enabled tools. Whether you are a facility manager navigating digital transformation or simply curious about where the built environment is headed next, this episode offers practical insights into the future of FM and the people shaping it. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Timestamps: 00:00 Introduction 03:37 Documentation Pain Points 05:31 Winning Tech Buy In 07:15 AI As Workforce Boost 08:57 Human Metrics Matter 12:19 PropTech Stack Essentials 16:14 Training Next Gen FMs 18:55 ESG Reality Check 23:29 The Beautiful Mess Story 27:08 Hidden Wins Of Adoption 29:41 FM In Five Years 30:50 Start Small Advice 32:04 Closing Remarks Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

How CMMS Adds Real Value in Facility Management

18 min

In this episode of Connected FM, host Dean Stanberry sits down with Melissa Kaan, Founder & CEO of NOVA IFM, to explore how facility teams can use CMMS platforms to drive smarter operational and capital decisions. They discuss the importance of quality data, why CMMS systems should function as decision engines rather than digital filing cabinets and how proactive maintenance strategies can improve response times, compliance and long-term asset performance. Melissa also shares practical insights on asset management, technician engagement, data governance and translating operational trends into meaningful capital planning conversations. The conversation highlights how facility leaders can improve CMMS adoption, strengthen reporting practices and use data more effectively to support both daily operations and long-term portfolio planning. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Timestamps: 00:00 Introduction 02:29 Minimum Viable CMMS Data 04:52 Must Have Data Fields 06:16 From Records to Decisions 09:16 First 90 Days Wins 11:00 Data to Capital Plans 13:27 Leadership Review Rhythm 14:59 One Step This Week 16:53 Data Quality Wrap Up   Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

How to Build Resilient Teams through Psychological Safety and Mentorship

30 min

What does strong leadership really look like in facility management? In this episode of Connected FM, host Wayne Whitzell welcomes Kathryn Lopez for a candid conversation on leadership, resilience and the human side of facility management. Drawing from decades of experience in global FM leadership, Kathryn shares lessons on staying calm under pressure, creating psychological safety for teams and developing people through mentorship and trust. She explains why great leaders “take the bullets and give the credit,” how mistakes can become growth opportunities and why empathy is essential in today’s workplace. The conversation also explores how AI is beginning to transform facility management workflows, from streamlining communication to delivering faster operational insights. Wayne and Kathryn discuss the growing role of data, digital tools and “smart buildings” in attracting the next generation of facility management professionals into the industry. Whether you lead a global portfolio, manage an in-house FM team or are growing into leadership for the first time, this episode offers practical insights on building trust, navigating challenges and leading with humanity. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Timestamps: 00:00 Introduction 02:17 Global FM Reality Check 03:20 IFMA Roots and Impact 04:30 Staying Calm Under Fire 07:30 Smoke Jumper Problem Solver 10:02 Psychological Safety in Leadership 15:17 Mentorship Mistakes Growth 18:31 Ad Break 18:59 Empathy Versus Dictatorship 20:39 AI That Actually Helps 22:39 Attracting the Next Gen 26:14 Kindness and Empathy 29:06 Closing Thanks and Outro Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

How PCM Ceilings Boost Thermal Comfort and Cut Energy Use

25 min

Host Bryant Hughes sits down with Mick Dunn, Technical Support Specialist at Armstrong Ceilings and Ian Gumbert, Facility Manager at Armstrong’s Lancaster headquarters, to explore how PCM (phase change material) ceilings are changing the way buildings manage thermal comfort. They break down the science behind phase change materials, explain how PCM ceilings can mimic the thermal mass of concrete at a lower weight and cost, and share real-world examples of how the technology has reduced temperature-related occupant complaints while lowering energy use and limiting manual HVAC adjustments. Timestamps: 00:00 Introduction 02:58 Thermal Mass and PCM Basics 08:07 Comfort Wins and Complaints 10:15 Where PCM Works Best 12:05 HVAC Scheduling and Controls 14:03 Sponsor Break 14:56 Testing and Demand Savings 17:34 Energy Modeling Tools 18:59 Retrofit and Installation 22:14 Tax Credits and Payback 23:41 Misconceptions 25:25 Conclusion Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

How to Start and Thrive in Your Facility Management Career

17 min

How do you transition from being an "unintentional" facility manager to a world-class professional? In this episode of the Connected FM Podcast, Bobby LaRon, member of IFMA's Global Board of Directors, and Brent Ward member of the IFMA Foundation Board of Trustees, share their personal pathways into the industry. They dive deep into the essential "just-in-time" knowledge required for the field and why no FM can succeed as an island. You'll hear about: The Power of the Local Chapter: Why active participation is the key to unlocking the full value of your membership. The Value of Credentials: How the CFM, FMP and SFP provide a common global vocabulary and meet the increasing demands of employers. The Human Connection: Moving beyond capital assets to focus on the people who occupy the buildings we manage. Investing in the Next Generation: How scholarship programs and student cohorts are shaping the future of the FM profession. Whether you are a student, a mid-career professional, or a seasoned veteran, this conversation offers a roadmap for "sharpening your saw" and finding fulfillment through service and mentorship within the global FM community. Timestamps 00:00 – Introduction 01:47 – How Brent Ward Got Started in FM 02:40 – The Accidental FM 03:30 – The Value of Community 04:45 – Getting Started 06:00 – Camaraderie Over Competition 07:30 – Finding Your Path 09:40 – The Service Mindset 11:15 – Resources for Growth 12:35 – IFMA Engage & Credentials 14:40 – Nurturing the Next Generation 16:30 – The Global Model 17:15 – Conclusion Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The Surprising Power of People in Facilities Management

45 min

In this episode of Connected FM, we dive into the "power of people" with Kati Barklund, Global Chair of IFMA’s Workplace Evolutionaries. Kati shares her insights on why the "one size fits all" approach to workplace design is failing and how facility managers can create high-performing environments by balancing physical, digital, and psychosocial needs. From navigating C-suite perceptions to the importance of being your authentic self in leadership, this conversation redefines what it means to lead in the modern built environment. Timestamps: 0:00 – Introduction 2:30 – Defining the "Power of People" in the workplace 4:15 – Why "One Size Fits All" doesn't work for modern employees 6:30 – Creating a holistic human experience: Work vs. Life 11:15 – Changing the C-suite perception of FM from cost to value 14:30 – Learning to speak "C-Suite Language" 19:15 – The role of digital tools in maintaining physical connections 22:45 – The importance of authentic leadership and self-worth 30:30 – Overcoming isolation through the IFMA community 33:30 – How to get involved with Workplace Evolutionaries 39:30 – Quick-fire questions: Leadership habits and inspirations Resources & Links: IFMA Workplace Evolutionaries Kati Barklund on LinkedIn Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

How Young Professionals Define Workplace Wellness

19 min

In this episode of Connected FM, Dr. Matt Tucker, IFMA’s Director of Research, moderates a student-led discussion on the critical role of well-being in facility management. Featuring three young professionals entering the FM industry, the conversation shifts the focus from simple maintenance to creating spaces where people can mentally, socially and physically thrive. The panel shares personal insights on: The direct impact of CO2 levels, natural lighting and ergonomic furniture on concentration and health. Why language support and inclusive communication are essential for multicultural FM teams. How FM is evolving from a technical "building-first" sector to a "people-first" service management sector. Balancing the efficiency of automated tools with the irreplaceable "human touch" required in facility management This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Timestamps: 00:00 Introduction 03:00 Defining Wellbeing 03:53 Why It Matters Now 05:01 Environment And Ergonomics 06:51 Language And Inclusion 08:22 FM Services For Wellbeing 10:09 Listening And Education Shift 13:34 Tech Sensors And Human Touch 14:19 AI Impact And Skills 16:59 Conclusion Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The AI Edge: Boosting Your Impact as a Facility Manager

18 min

In this episode, host Edward Wagoner sits down with global influencer Brian Haines to demystify artificial intelligence for the facility management community. Together they discuss: Practical steps for FMs to get started with AI. A look at autonomous agents that can monitor building control systems and solve problems. Why it is critical to always verify AI-generated work. What to expect as AI evolves This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Timestamps: 00:00 Introduction 02:28 What Is AI in FM 03:53 AI "Aha" Moment Story 06:22 Why FMs Need AI Now 09:22 Sponsor Message 10:16 AI Basics and Safe Use 11:00 Four Steps to Start 14:33 What’s Next in AI 16:11 Agentic AI in Buildings 17:43 Conclusion Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

How to Think Like an FM Analyst

24 min

What does it mean to “think like an FM analyst”? In this episode of Connected FM, Dr. Matt Tucker, Director of Knowledge and Insights at IFMA, sits down with Drew DePriest, Director of Workplace Services, Vendor Management at Salesforce, to unpack the evolving role of data, analytics and AI in facility management. Drawing on insights from IFMA’s The Rise of the FM Analyst report, they explore why the FM analyst isn’t a job title, but a mindset grounded in curiosity, problem solving and cross-functional thinking. From fragmented data systems to the growing importance of storytelling in the C-suite, the conversation highlights what it takes to turn data into decisions that drive real business value. They also dive into: The six key traits shaping modern FM professionals Why data confidence is still a major gap across the industry How FM fits into the broader enterprise data ecosystem The role of AI as a “co-pilot” for analysis and decision-making What the next 5–10 years of FM could look like in a digital-first world This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Timestamps: 00:00 Introduction 02:50 Six Traits Breakdown 06:29 Are Traits Happening 08:40 FM In Data Ecosystem 10:57 Tool Stack Reality 13:14 From Reports To Decisions 14:49 AI As Copilot 17:17 AI Confidence Concerns 19:37 Skills Training Pathways 22:21 FM In Five Years 24:01 Wrap Up And Outro Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The Skills Gap Solution: Why Training is the New Retention Strategy

16 min

The traditional approach of competing solely on compensation and benefits is no longer enough to remain competitive in today's tightening labor market. In this episode, Jason Wetherford and Quinn Heimann from Aerotek share deep insights into the facility management industry, highlighting a significant shift where job seekers now prioritize opportunities for skills development as a top motivator for accepting new roles. The conversation addresses the looming "retirement skills gap" and offers a roadmap for succession planning through tailored training programs, mentorship and high-impact partnerships with organizations like Skills USA and Tooling U. They also discuss how proactive upskilling can prevent operational inefficiencies and the loss of critical institutional knowledge. This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Time Stamps: 00:00 – Introduction 02:15 – Current Labor Market Trends: Shortages and tightening conditions 03:45 – The Power of Upskilling: Driving retention and productivity 04:15 – Succession Planning: Bridging the retirement skills gap 04:45 – Practical Strategies: Mentorship, apprenticeships, and tailored training 05:45 – Success Stories: Upskilling in retail and healthcare 06:30 – Strategic Partnerships: Working with Skills USA and Tooling U 08:15 – What Job Seekers Want: Data from the Aerotek Job Seeker Survey 10:45 – Technology & Automation: The rise of smart building systems 11:45 – The Two-Pronged Approach: Training existing staff vs. new hires 13:40 – Risks of Inaction: Missing key objectives and falling behind 14:50 – Closing Thoughts Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The Hidden Language of Buildings: Non-verbal Cues in Facility Management

35 min

Did you know that 62% of communication is nonverbal from signage to the layout? Every detail speaks volumes.  Today we're diving deeper into this topic with host Edward Wagoner and IFMA Global Influencer and operations manager of the IFMA Ghana Chapter, Prince Botwe. Together, they explore the critical role of communication, especially nonverbal cues in facility management, how buildings communicate, the impact of nonverbal signals on safety and confidence, and strategies to elevate the FM profession globally.  This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The Future Beneath Your Feet: Flooring Sensors & Proptech

18 min

In this episode, Edward Wagoner sits down with Joe Scanlin to explore the foundational role of flooring sensors in the rapidly evolving world of Proptech. Scanlin explains how his background in neuroscience led to the creation of building "brains" that use surface-level data to solve complex challenges like HVAC modulation and unauthorized "tailgating" at security points. The discussion highlights the immediate return on investment found in energy reduction and the long-term value of post-occupancy data for creating neurodiverse and highly utilized workspaces. Listeners will learn how this Department of Energy-backed technology maintains strict data privacy while providing the high-resolution insights necessary to manage modern facilities as dynamic, responsive environments.  This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Time Stamps: 00:00 Introduction 01:58 - Defining Proptech Beyond the Buzzwords 03:12 - Top Challenges for Modern Facility Leaders 03:34 - ROI Through Energy Management and Occupant Comfort 04:46 - The Building Knows: Space Utilization Optimization 05:37 - The Science of Floor Sensors: Neuroscience to Smart Surfaces 06:55 - Beyond Movement: Detecting Leaks and Structural Issues 07:58 - Real World Application: HVAC Control and Energy Efficiency 09:23 - Streamlining Maintenance with Smart Data 09:59 - Case Study 11:13 - Augmenting the Facility Manager’s Role 12:56 - Safety, Senior Living, and Neurodiversity in Design 14:10 - Implementation Hurdles: Network Coordination and Integration 15:55 - Data Privacy: Preservation and Encryption Standards 17:11 - Future Outlook: The Next Decade of Smart Buildings    Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma...

From Uptime to Impact: Proving the Strategic Value of Facility Management

24 min

In today's episode, Eric Dillinger, Vice President of Strategic Consulting at Woolpert and current Convenor for the ISO/TC 267 working group, sits down with industry leaders Skip Vaughn, Assistant Vice President of Facilities Management at American University and member of the U.S. Technical Advisory Group for ISO/TC 267, and Mike Tasker, the Director of Aviation Maintenance for the Port of Seattle , who brings over 30 years of expertise spanning Navy nuclear power to airport infrastructure. Together, they explore the critical alignment between facilities management and the "Demand Organization." They dive into the challenges of defining "uptime," aligning facility management performance metrics with your facility's mission , and how FMs can better justify resources and demonstrate true strategic value. This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Time Stamps:  00:00 – Introductions: Meet the Experts  02:25 – What is the "Demand Organization"?  03:08 – Aligning FM Strategy to Laboratory & Academic Missions  04:30 – Managing Diverse Demands at International Airports  06:55 – Metrics That Matter: Moving Beyond Raw Data to "Smiley Faces"  09:20 – The Strategic Value of First Impressions in Higher Education  11:00 – Measuring Value: Economic, Social, and Environmental Lenses  14:30 – The "Clean Buildings" Initiative & Maintenance Realities  16:45 – The Dangers of "Gun Decking": Why Honest Data Drives Resources  18:50 – Begin with the "Why": Connecting FM to Mission Success  21:00 – Quantifying Mission Impact: Lessons from World-Class Research  23:15 – Closing Thoughts: Elevating FM as a Strategic Partner Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The Real-World Impact of Receiving an IFMA Foundation Scholarship

19 min

What does it take to turn a scholarship into a lifelong career? In this episode of Connected FM, host Angela Johnson Culver sits down with Alana Dunoff, Dipin Kasana, and Mahnaz Ensafi — three former scholarship recipients who have risen to leadership roles within the facility management (FM) world. In this conversation, you’ll hear about: The "Golden Ticket" Moment: How winning a scholarship opened doors to the IFMA community and provided the confidence to pursue a then-unknown profession. Theory vs. Practice: Why attending events like World Workplace is essential for new facility professionals. The Power of Mentorship: Personal stories of how industry veterans provide the wisdom and guidance needed to navigate a rapidly evolving field. Paying it Forward: How today’s leaders are volunteering and mentoring the next generation of FM professionals, particularly international students. Whether you are a student looking to apply for a scholarship or a seasoned professional interested in the future of the industry, this episode highlights the lasting ripple effect of a single opportunity. This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Transforming Trash into Treasure: Why Your Office Furniture is an Untapped Asset

34 min

What happens to your office furniture when it's no longer needed? In this episode, IFMA Global Influencer Michael Amos reveals the staggering reality that 99% of corporate furniture ends up in waste streams, even when it still has significant life left. Michael shares the inspiring journey of Waste to Wonder Worldwide, a hybrid social enterprise that has equipped over 1,500 schools across 50 countries by ethically redistributing corporate assets. We dive into the Circular Economy, and discuss how facilities managers can lead their organizations toward net-zero targets by prioritizing reuse. Whether you are a business leader, an FM professional or a student, this conversation will change how you view the "trash" you may be sitting on right now. This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Time Stamps: 00:00 Introduction 01:17 Introducing Today's Guest: Michael Amos 02:19 Michael Amos on Ethical Reuse and Social Impact 04:44 Challenges and Solutions in Corporate Asset Reuse 06:33 Global Partnerships and Success Stories 08:04 The Value of Ethical Disposal 18:07 Reporting and Measuring ESG Impact 28:23 Inspiring Stories and Personal Influences 33:19 Conclusion and Call to Action Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Navigating Digital Transformation in the Asia-Pacific Region

18 min

What does the future of facility management look like in the Asia Pacific region? In this episode, Kenneth Foo sits down with Michael Ng, Don Tze, and Dora Yim to explore how FM is evolving across Singapore and Hong Kong, from government-led digital pushes to the integration of high-level sustainability.  They examine how multinational corporations are utilizing ESG reporting and "well certificates" to drive sustainability, as well as the critical role of change management in helping frontline workers embrace new technological tools. This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Time Stamps: 00:00 Introduction to Facility Management 01:00 Exploring FM in Asia Pacific 02:38 FM in Singapore: Technology and Transformation 04:11 FM in Hong Kong: Embracing Technology 06:11 The Role of ESG and Sustainability 09:10 Challenges and Opportunities in FM 17:22 Conclusion and Final Thoughts Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The Demographic Cliff: What Workforce Shifts Mean for the Future of FM

41 min

As experienced facility professionals retire and workforce demographics shift, the FM industry is approaching what many are calling a demographic cliff. In today's episode, host Wayne Whitzell is joined by researcher and associate professor Dr. Jake Smithwick to break down the data behind shrinking labor pools, rising safety risks and productivity challenges, and why so many new technicians are entering the field without hands-on experience. They explore the growing gap between generational work expectations, the critical role mentorship plays in knowledge transfer and retention, and how AI can act as a powerful support tool.  Time Stamps: 00:00 Introduction01:37 Meet Dr. Jake Smithwick01:56 Jake's Background and Experience03:46 The Role of IFMA in Jake's Career07:23 The Impact of Demographic Shifts12:06 COVID-19 and Workforce Changes17:48 Generational Differences in the Workforce21:16 Building Relationships with Experienced Colleagues21:36 The Urgency of Knowledge Transfer in FM22:18 IFMA's Facility Fusion Conference22:58 Opportunities for Young Professionals23:14 The Role of Authenticity in the Workplace26:32 The Impact of AI on Mentoring and Workforce27:21 Augmented Intelligence: A New Perspective on AI29:26 The Future of AI in the Workforce30:43 Mentoring: A Key to Job Satisfaction36:21 IFMA's Research and Data Collection40:13 Closing Thoughts and Future Outlook Resources mentioned: Interested in having Jake speak at your next component meeting? Contact him at jake.smithwick@charlotte.eduFMJ article "Building Better Leaders in FM" https://fmj.ifma.org/building-better-leaders-in-fm Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The Rising FM Market in Africa: Opportunities for Growth and Investment

22 min

What does the future of facility management look like in Africa? In this episode, Lara Paemen, Managing Director of IFMA EMEA, sits down with Sheriff Daramola, President of the IFMA Nigeria chapter, and Sampson Opare-Agyemang, President of the IFMA Ghana chapter. Together, they explore how FM is evolving across West Africa, from growing professional awareness and skills development to pressing challenges around energy, sustainability and infrastructure. The conversation highlights why Africa represents a major opportunity for FM professionals, organizations and investors alike.   00:00 Introduction  00:52 Exploring FM Trends in Africa 01:35 Meet the Experts: Sheriff Daramola and Sampson Opare-Agyemang 03:13 FM in Ghana: Progress and Challenges 04:12 FM in Nigeria: Growth and Opportunities 04:46 Comparing FM in West Africa 07:43 Client Awareness and Appreciation of FM 12:02 Opportunities and Challenges in FM Across Africa 14:12 Energy Management and Sustainability in FM 17:53 Future of FM in Africa 20:46 Final Thoughts and Messages to the Global FM Community 22:00 Closing Remarks and Call to Action Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The Business Case for Accessible Period Care in Facilities

35 min

In this episode, host Edward Wagoner speaks with Claire Coder, founder of Aunt Flow, IFMA Global Influencer, and Forbes 30 Under 30 honoree, about why accessible period care should be treated as a basic workplace necessity. They discuss how providing period products alongside other restroom essentials can improve employee experience, productivity, and safety, reduce plumbing and maintenance costs and support more inclusive, human-centered facility design across workplaces, schools and public spaces worldwide.  00:00 Introduction 00:52 Interview with Claire Coder, Aunt Flow Founder 02:26 Claire Coder's Journey and Vision 03:03 The Importance of Talking About Menstruation 06:32 Aunt Flow's Impact and Cost Benefits 14:38 Advocating for Change in Period Care 19:36 Global Policy Changes and Expansion 24:03 Addressing Concerns and Overuse 28:35 Rapid Fire Questions with Claire Coder 34:36 Conclusion and Final Thoughts Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

How AI is Revolutionizing Predictive Maintenance

23 min

What if facility maintenance didn’t just react to problems, but predicted them before they happened? In today’s episode, host Yonatan Rouache joins his colleagues from Office Space, Andres Avalos and Steph Austin, to explore how facility teams are moving from preventative to predictive maintenance using AI and integrated data. They break down why digitizing data matters, how connected systems can reduce costs and improve efficiency, and what AI-powered tools could mean for the future of maintenance in facility management. 00:29 Introduction00:55 Exploring Predictive Maintenance01:36 Panelist Introductions03:39 Preventative vs Predictive Maintenance06:10 Digitizing Maintenance Data08:43 The Future of Predictive Analytics14:12 Self-Optimization in Facility Management20:35 Closing Thoughts and TakeawaysResources Mentioned: OfficeSpace Software Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The Real ROI of IFMA Credentials and Community

16 min

In this episode of the Connected FM podcast, host Wayne Whitzell, second vice chair of IFMA's Global Board of Directors, speaks with Richard Peterson Senior Director of IFM at Cushman and Wakefield. They discuss how IFMA's educational opportunities, chapter meetings, networking, and credentialing,  have significantly advanced their careers. They recount their journey through the CFM exam and the benefits of community and mentorship within IFMA. They also touch on the challenges and rewards of leading a global team in IFM and the value of mentorship programs. 00:00 Introduction01:31 Meet Richard Peterson02:15 The Journey to CFM Certification04:22 Impact of IFMA Credentials on Career05:48 Leadership and Mentorship in IFMA09:16 Global Facility Management Challenges14:35 The Fun Side of FM: Star Wars and More16:03 Final Thoughts Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

What Sets Facility Management in the Middle East Apart: Global Insights from Tariq Chauhan

18 min

In this episode, Director of IFMA EMEA, Lara Paemen, interviews one of IFMA's Global Board of Directors and Vice Chairman of EFS Group, Tariq Chauhan, about the rapidly evolving facility management landscape in the Middle East. They discuss major trends reshaping the GCC region — from accelerated market growth and large-scale investment in the built environment to the rise of technology, ESG frameworks and the shift from O&M to strategic FM. Tariq also highlights the region’s skills gap, the need for upskilling, and what international FM professionals should understand when entering this dynamic, fast-growing market. 00:00 Introduction00:43 Discussion with Tariq Chauhan01:35 Tariq Chauhan's Role and Experience02:25 Current State of Facility Management in GCC03:04 Technological Advancements and ESG in Middle East03:46 Global Comparisons and Skill Deficit06:26 Challenges and Opportunities in GCC14:36 Future of Facility Management in GCC15:42 Advice for International FM Professionals17:45 Conclusion Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Why Indoor Air Quality Matters More Than Ever with Dr. Joseph Allen

26 min

How much do you really know about the air circulating in your building right now? In this episode, host Edward Wagoner sits down with Dr. Joseph Allen, associate professor at the Harvard T.H. Chan School of Public Health, director of Harvard’s Healthy Buildings Program and and co-author of Healthy Buildings: How Indoor Spaces Can Make You Sick—or Keep You Well, to explore why indoor air quality is becoming a critical focus for today’s facility managers. Dr. Allen breaks down the science behind ventilation, filtration and cognitive function, and shares practical steps leaders can take to create healthier, higher-performing spaces. 00:00 Introduction00:55 Interview with Dr. Joseph Allen01:54 The Role of Facility Managers in Health and Business04:30 The Science Behind Indoor Air Quality07:00 Practical Steps for Better Air Quality12:41 Empowering Consumers with Air Quality Data15:05 Future of Indoor Air Quality Monitoring18:14 Public Health Career Advice22:57 Rapid Fire Questions26:30 ConclusionResources Mentioned: Book: Healthy Buildings: How Indoor Spaces Can Make You Sick―or Keep You WellDr. Joseph Allen on LinkedIn Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

2026 Global Facility Management Trends, Challenges and Opportunities

45 min

What will facility management look like in 2026, and how does that future differ across regions?' In this episode of the Connected FM podcast, host Wayne Whitzell, Second Vice Chair of IFMA’s Global Board of Directors, is joined by IFMA Global Board of Directors Chair Christa Dodoo and facility management leader Maria Gonzalez-Burgos for a global conversation on the trends, challenges and opportunities shaping the profession worldwide. The conversation examines how technology adoption, workforce skills, and leadership expectations are evolving differently across regions, while reinforcing the universal importance of soft skills, data, and strategic thinking as FM professionals prepare for 2026 and beyond. 00:00 Introduction01:28 Meet the Hosts and Guests04:19 Global Trends in Facility Management05:46 Regional Insights: Africa and Middle East10:44 Regional Insights: Latin America16:02 Challenges and Opportunities in Facility Management22:44 The Future of Facility Management39:02 IFMA's Role in Global Facility Management44:22 Conclusion Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

REWIND: A Strategic Guide to Transforming Facility Management with AI

16 min

As we close out 2025, we’re revisiting one of our most popular episodes of the year, a timely conversation on artificial intelligence and its role in the built environment. Lorri Rowlandson, Senior Vice President of Strategy and Innovation at BGIS, outlines a three-layer approach to AI integration: individual-level desktop AI for job reengineering, operational AI for internal efficiencies, and client-driven AI for service improvement. Lorri emphasizes the importance of responsible innovation, employee engagement and continuous learning as AI continues to reshape the FM profession. 00:00 Introduction to Responsible AI Usage00:25 Welcome to Connected FM Podcast00:51 Revisiting AI in Facility Management01:41 Strategic Guide to AI in Facilities Management04:13 Three-Layer AI Integration Approach05:13 Desktop AI: Empowering Individuals09:21 Operational AI: Driving Internal Efficiencies12:20 Client-Driven AI: Enhancing Service Value14:32 Conclusion and Final Thoughts15:46 Podcast Closing RemarksThis episode is sponsored by ODP Business Solutions! Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

The Next Generation's Take on Creating a Sustainable World

15 min

In this episode of the Connected FM podcast, host Christopher Bourke speaks with three students from The Hague University of Applied Sciences — Yaslin Schafthuizen, Mauro Kasirin, and Jorinde Drees — about their perspectives on sustainability. The discussion covers their definitions of sustainability, their awareness of sustainable practices fostered within their university, and personal anecdotes about their contributions to sustainable projects. They emphasize the importance of inclusivity and responsibility, challenges such as the higher costs of sustainable choices, and the need for global policies to support sustainable practices. 00:00 Introduction 01:19 Meet the Students from The Hague University 01:48 Defining Sustainability 02:38 Sustainability Practices at The Hague University 03:32 Challenges and Solutions in Sustainability 07:39 Student Contributions to Sustainable Projects 08:37 Future of Sustainability and Student Involvement 12:01 Practical Tips for Sustainable Living 14:09 Conclusion and Final Thoughts This episode is sponsored by ODP Business Solutions! Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

What AI Can (and Can’t) Do for Facility Management — Insights from Brian Haines

39 min

What does AI really mean for the future of facility management, and how can FMs stay essential as technology accelerates? In this episode, host Edward Wagoner talks with Brian Haines, IFMA Global Influencer and longtime real estate and technology strategist. Brian breaks down why AI is only as good as the data behind it, how natural-language tools are transforming daily FM work, and why maintaining professional expertise is more important than ever. They explore the growing convergence of IT and operational technology, the potential for autonomous buildings, and the upskilling FMs need to stay ahead. Brian also shares advice for veterans, young professionals and anyone entering the field. Plus his outlook on how AI will shape the future of facility management. 00:00 Introduction  00:53 Exploring AI in Facility Management 01:44 Interview with Brian Haines 05:09 The Role of Data in AI 09:24 AI's Impact on Facility Management 17:23 Autonomous Building Control 25:09 Veterans in Facility Management 35:42 Future of Facility Management 38:36 Conclusion Sponsor: This episode is sponsored by ODP Business Solutions! Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Transforming Facility Management Through Learning & Training

11 min

Jean-Pierre Segers and Jos Duchamps of Brains and Trees emphasize the critical role of learning and development in facility management. They discuss the diverse educational backgrounds of facility managers and stress the need for ongoing training to bridge skill gaps. Highlighting programs by IFMA, such as the Facility Management Professional Program, they underline the importance of combining managerial, technical, and emerging technology skills. They also touch on the impact of regulations and the shifting job market post-COVID. The conversation concludes with a call for lifelong learning and certification to ensure the future success of facility management professionals. 00:00 Introduction to Facility Management  00:58 Meet the Experts: Jean Pierre Segers and Jos Duchamps  02:10 The Importance of Training in Facility Management  03:26 Bridging the Skills Gap 06:06 IFMA's Training Programs  07:54 Sustainability and Regulation in Facility Management  08:58 The Evolving Job Market and Lifelong Learning  11:19 Conclusion and Final Thoughts Sponsor: This episode is sponsored by ODP Business Solutions! Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

How AI Is Transforming Asset Management

12 min

In this episode, IBM’s Kal Gyimesi and Vishal Rane explore how AI is redefining efficiency in asset lifecycle management. They share why strong data governance is the foundation for successful AI adoption — noting that only 25% of AI projects meet ROI expectations due to disconnected systems. The conversation breaks down different types of AI, including generative AI, machine learning, chat assistance and intelligent agents, and how each drives smarter decision-making. They also emphasize the need for continuous testing, monitoring and responsible deployment to ensure reliability and long-term value across operations. 00:00 Introduction to AI in Facility Management 01:38 The Hype and Reality of AI 03:10 Types of AI in Organizations 04:34 Asset Lifecycle Management 07:18 Data Governance and AI Implementation 08:31 Corporate Real Estate and Digital Transformation 12:09 Conclusion and Key Takeaways This episode is sponsored by ODP Business Solutions! Connect with Us: LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

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