Episode from the podcast DevOps Diaries
Episode
Released Tuesday, September 8th 2026 46 min
Show notes
What if the ultimate goal of a great DevOps engineer is to make yourself unnecessary? Jack sits down with Alex Louderback, Salesforce DevOps engineer and the voice behind The Developer's Developer blog, to unpack what happens when you do your job so well someone else takes it over. Alex and Jack dive into why mapping the human process always comes before touching a single tool, the security risks lurking when AI-generated changes skip proper governance, and Alex's hot take on flow testing. They also get into the real story of turning a Gearset skeptic into the team's number one promoter.
37 min
Stick around until the end of the epiosde for a special message from Jack! Tune in to the full episode for clips from some of the brilliant guests in 2026, discussing their advice for succeeding in Salesforce's AI-forward era. With the AI landscape changing, this is the advice for Salesforce professionals that's relevant now, and always will be.
37 min
Agentic change for Salesforce, from Gearset. Jack sits down with Florence and Katharine, Commercial Operations Analysts who look after Gearset's internal Salesforce org, to talk about what's changed since they started building directly with Gearset's newly released agent, Cam. Florence had never touched Salesforce 12 months ago, now she's shipping changes to production within 24 hours. Katharine, who's worked on Gearset's Salesforce org from inception, digs into the process that keeps it all safe, the hidden dependencies the agent catches, and why "job to be done" thinking matters more than ever when tickets doesn't speak the whole truth. Tune in to hear what it's really like being customer zero.
38 min
Salesforce DevOps doesn't have to be difficult. Patrick Müeller joins Jack on DevOps Diaries to discuss why. They get into why implementing a Salesforce DevOps tool is the easy part compared to getting a whole team on board, why admins are understandably terrified of version control and Salesforce metadata, and how feature flags and smaller releases stop users from feeling overwhelmed by change. They also talk through using AI, including Gearset's org intelligence, to make sense of a Salesforce org that's a decade or more old. Tune in to hear Patrick's refreshingly unfussy advice for anyone just starting their DevOps journey.
44 min
Claudia shares her three-step playbook for starting your Agentforce journey on solid ground. Think Agentforce is the hard part? For most teams, it's the warm-up act. Jack sits down with Claudia McPhail, a seven-year Gearset veteran who's gone from customer support engineer to Product Manager leading Agentforce and Data 360 support, to unpack why so many rollouts stall the moment data hygiene enters the chat. They dig into the real economics of consumption credits, why small, shippable agents beat ten-agent moonshots, and why deploying agents straight to production is a habit worth breaking. Claudia also gets into why the pace of change (goodbye Agent Planner, hello Agent Script) is reshaping what "expertise" means.
1 hr 3 min
If you've ever wondered why a project you worked incredibly hard on didn't land the way you hoped, this one's for you. Dan's whole career has been shaped trying to solve one of the biggest challenges in the Salesforce ecosystem: organisations pour blood, sweat and tears into Salesforce implementations and change programs, and then nobody uses them. The training was great, the tech was great, but nobody took the time to treat the people going through the change like actual humans. here are no pipeline diagrams or deployment strategies here. Instead, Dan and Jack get into the real reasons Salesforce adoption fails. Grief, identity, burnout, and the gap between what executives think they're building and what end users actually experience. Dan shares his heart, head and hand framework, the four Ps every leader needs to communicate before a go-live, and why the people who resist change the hardest are often your most valuable allies.
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