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DCKAP

Driven by DCKAP

A Management and Business podcast

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About the show

Conversations with industry experts, tech leaders and masters in e-commerce that reveal the secrets of their success, and the most important lessons they learned while creating an impact with their business.

Newest episodes

Why Amazon Can’t Compete With a Great Auto Parts Distributor with Josh D’Agostino, President and CEO of Mighty Auto Parts

14 min

Josh D’Agostino, President and CEO of Mighty Auto Parts, joins Karthik Chidambaram on the podcast to explore why Amazon still can’t crack the auto parts distribution business,  and what that reveals about where distributors create lasting value in the supply chain. Mighty Auto Parts operates as a franchise system with roughly 98 domestic distributors across 45 states and nine international partners, distributing preventive maintenance parts, accessories, chemicals, and fluids under the Mighty brand. Josh breaks down how the business differentiates through inventory management and stocking services at the shop level — a vendor-managed model that frees technicians to focus on repair work rather than shelf management. The conversation covers how Mighty Auto Parts has navigated tariff volatility, why fill rate and order accuracy are the foundation of any competitive distribution business, and how catalog data accuracy is the detail that separates a great auto parts distributor from an online retailer. Josh also shares his thoughts on where AI-driven catalog search is headed, what the growth of electric vehicles means for aftermarket parts demand, and how Mighty Auto Parts is diversifying into heavy-duty trucking, car wash products, and performance chemicals to stay ahead of a shifting market.

The B2B Commerce Playbook B2C Can’t Follow — And How AI Changes It with Div Makkar, CEO of WizCommerce

20 min

B2B commerce requires a fundamentally different strategy than B2C — and most distribution businesses are still running infrastructure built for the wrong model.Div Makkar, co-founder and CEO of WizCommerce, joins Karthik to break down where that gap shows up and what it costs. While consumer-facing ecommerce platforms like Shopify prioritize speed and simplicity, the B2B commerce landscape runs on complex contract pricing, long-term relationships, ERP integrations, and buyer expectations that off-the-shelf solutions weren’t designed to handle. WizCommerce customers typically see their active customer base climb from 25–30% to 60–70% once their wholesale and distribution operations are aligned with how professional buyers actually want to do business.This conversation covers practical ground for leaders in wholesale distribution and supply chain: where AI is delivering real ROI right now (one customer saved $500,000 in six months on product content), why your SMB long tail may be your highest-margin ecommerce opportunity, and what the shift toward AI-driven order and quote automation actually looks like in a B2B environment.

You Can’t Replace the Handshake: Bob Mirbaha on Vendors, AI, and 30 Years in Distribution

23 min

Vendor relationships are easy to talk about and hard to build. Bob Mirbaha of Metro Electric Supply has been doing it for over 30 years — and he’s seen everything change except the fundamentals.In this conversation, Bob breaks down his B2B relationship building philosophy from the ground up: why he goes straight to manufacturers rather than relying on reps, how he decides which vendors deserve his loyalty (and which don’t), and how he approaches vendor management and consolidation in a market where too many partners can actually weaken your position.Bob also shares what it takes to stay connected as industry contacts move from company to company, and why LinkedIn notifications aren’t enough for real B2B sales success. He makes the case for industry associations like EBMI as the irreplaceable fabric of a regional distribution market, and explains why AI Adoption will free up more time for face-to-face contact, not replace it.Whether you’re in electrical distribution, wholesale, or any B2B business, Bob’s hard-won wisdom on building lasting business relationships translates across the distribution industry.

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All episodes

Why Amazon Can’t Compete With a Great Auto Parts Distributor with Josh D’Agostino, President and CEO of Mighty Auto Parts

14 min

Josh D’Agostino, President and CEO of Mighty Auto Parts, joins Karthik Chidambaram on the podcast to explore why Amazon still can’t crack the auto parts distribution business,  and what that reveals about where distributors create lasting value in the supply chain. Mighty Auto Parts operates as a franchise system with roughly 98 domestic distributors across 45 states and nine international partners, distributing preventive maintenance parts, accessories, chemicals, and fluids under the Mighty brand. Josh breaks down how the business differentiates through inventory management and stocking services at the shop level — a vendor-managed model that frees technicians to focus on repair work rather than shelf management. The conversation covers how Mighty Auto Parts has navigated tariff volatility, why fill rate and order accuracy are the foundation of any competitive distribution business, and how catalog data accuracy is the detail that separates a great auto parts distributor from an online retailer. Josh also shares his thoughts on where AI-driven catalog search is headed, what the growth of electric vehicles means for aftermarket parts demand, and how Mighty Auto Parts is diversifying into heavy-duty trucking, car wash products, and performance chemicals to stay ahead of a shifting market.

The B2B Commerce Playbook B2C Can’t Follow — And How AI Changes It with Div Makkar, CEO of WizCommerce

20 min

B2B commerce requires a fundamentally different strategy than B2C — and most distribution businesses are still running infrastructure built for the wrong model.Div Makkar, co-founder and CEO of WizCommerce, joins Karthik to break down where that gap shows up and what it costs. While consumer-facing ecommerce platforms like Shopify prioritize speed and simplicity, the B2B commerce landscape runs on complex contract pricing, long-term relationships, ERP integrations, and buyer expectations that off-the-shelf solutions weren’t designed to handle. WizCommerce customers typically see their active customer base climb from 25–30% to 60–70% once their wholesale and distribution operations are aligned with how professional buyers actually want to do business.This conversation covers practical ground for leaders in wholesale distribution and supply chain: where AI is delivering real ROI right now (one customer saved $500,000 in six months on product content), why your SMB long tail may be your highest-margin ecommerce opportunity, and what the shift toward AI-driven order and quote automation actually looks like in a B2B environment.

You Can’t Replace the Handshake: Bob Mirbaha on Vendors, AI, and 30 Years in Distribution

23 min

Vendor relationships are easy to talk about and hard to build. Bob Mirbaha of Metro Electric Supply has been doing it for over 30 years — and he’s seen everything change except the fundamentals.In this conversation, Bob breaks down his B2B relationship building philosophy from the ground up: why he goes straight to manufacturers rather than relying on reps, how he decides which vendors deserve his loyalty (and which don’t), and how he approaches vendor management and consolidation in a market where too many partners can actually weaken your position.Bob also shares what it takes to stay connected as industry contacts move from company to company, and why LinkedIn notifications aren’t enough for real B2B sales success. He makes the case for industry associations like EBMI as the irreplaceable fabric of a regional distribution market, and explains why AI Adoption will free up more time for face-to-face contact, not replace it.Whether you’re in electrical distribution, wholesale, or any B2B business, Bob’s hard-won wisdom on building lasting business relationships translates across the distribution industry.

Leaning In, Leading ERP Change, and What Women Are Building in Distribution with Jenny Sagan of Singer Industrial

21 min

Jenny Sagan started as a clerical worker, moved through finance and operations, and built her expertise one role at a time. Today she leads digital transformation as an ERP Analyst at Singer Industrial and serves as president of the P21 Lake Erie User Group — a regional community she built to help distributors navigate exactly the kind of change she manages every day. In this episode, Karthik sits down with Jenny to talk about what it really takes to get an ERP rollout adopted, not just deployed. Jenny's answer centers on empathy. When you're asking someone to abandon a system they've used for years, she says, you have to recognize the human cost of that transition and meet people where they are. They also dig into the state of women in distribution, the honest industry conversation around Epicor's on-prem to cloud migration, what mindful AI adoption actually looks like in a distribution environment, and how Jenny has built a career by leaning in, expanding her boundaries, and continuing to learn.

Why the Electrical Industry Owns Its Data and What's Coming Next with Patrick Knight, CEO of IDEA

19 min

What does it look like when an entire industry builds its own data infrastructure — and then has to reimagine itself for the AI era? Patrick Knight, President & CEO of IDEA, joins Karthik Chidambaram to talk about what makes IDEA unlike any other company in the B2B supply chain space: it's not VC-backed, it's not chasing an IPO — it's owned by the industry it serves (NAED and NEMA), and everything it builds is aimed at making electrical distribution smarter and more efficient. In this episode, Patrick unpacks how AI is reshaping supply chain data management, why data accuracy matters more than speed when wrong specs can cause real physical harm, and what IDEA's digital transformation into a full SaaS company looks like over the next five years. He also breaks down IDEA's flagship products (IDEA Connector and IDEA Exchange), newer offerings like DataWhispers and Cross-Check, and the push to adopt ETIM North America standards across the supply chain. If AI, supply chain innovation, or the future of B2B distribution is on your radar, this one's worth your time.

The CRM Problem Distributors Don't Know They Have with Kevin Brown, LeadSmart Technologies

16 min

Most distributors are using CRM wrong — and many don't even know it. In this episode, Karthik Chidambaram sits down with Kevin Brown, CEO of LeadSmart Technologies, to talk about why traditional CRM for Distributors has failed them, and what a smarter approach looks like. Kevin breaks down the four customer journeys every distributor needs to unify — ERP data, marketing, e-commerce, and interpersonal data — and explains how bringing them together into a single platform is where the real revenue opportunity lives. They also cover why industry-specific CRM outperforms off-the-shelf solutions like Salesforce and HubSpot for distributors, how AI-powered smart alerts are replacing manual data entry, and what it actually means to give salespeople more out of a system than they put in. Plus, Kevin shares the story behind his own podcast, “Around the Horn” in Wholesale Distribution & Manufacturing, which is approaching its 200th consecutive weekly episode.

Why Relationships Still Win in B2B with Brian Rooney, Callas Kingsley Electrical Sales

12 min

What does it take to thrive in B2B sales when margins are thin and the stakes are high? Brian Rooney, President of Callas Kingsley Electrical Sales, has built his career on a simple but powerful premise: B2B is really P2P — person to person.In this episode, Brian explains why the manufacturers' rep model is uniquely positioned amid the current AI technology race, and how the surge in data center infrastructure is creating a gold rush moment for the electrical industry. As major tech companies race to expand AI data centers and electricity demand hits unprecedented levels, Brian sees the electrical industry as the picks and shovels of this generation's resource rush.Brian pulls back the curtain on how the rep model actually works, why distributors rely on reps for specialized product expertise across thousands of SKUs, and how Callas Kingsley approaches long-term relationships with both manufacturers and distributors. It's a model built entirely on trust, and Brian makes a compelling case for why that's more valuable now than ever.

Headless ERP, AI Agents, and the Future of Distribution with Epicor's Lance Hutt & George Olaru

27 min

What does it look like when sales and solutions engineering operate as one unified force? In this episode, Lance Hutt, VP of Global Strategic Applications Sales, and George Olaru, VP of Solution Engineers, at Epicor — one of the world's leading ERP providers for manufacturers and distributors — bring the answers.The conversation covers how Epicor is fundamentally rethinking what an ERP platform can be. George breaks down headless ERP architecture and Epicor's Agent Foundry — a new AI-powered framework that allows companies to build custom agents and consume ERP data through their own preferred interfaces, without sacrificing governance or data security. Lance explores the growing portfolio of strategic applications — from EDI and inventory planning to connected worker software and CPQ — that companies like Anheuser-Busch and Johnson Controls are using to scale operations, many of them as standalone solutions outside of Epicor's ERP ecosystem entirely.Together, they dig into the consultative philosophy that drives Epicor's go-to-market strategy: the MEDDIC sales framework, the Customer Value Exchange Workshop, and why the best question a customer can ask isn't about features, it's about business challenges. For anyone in B2B distribution, manufacturing, or ERP-adjacent tech leadership, this is a practical look at how modern ERP strategy is evolving well beyond the system of record.

The AI Shift Every Distributor Must Be Ready For with Jason Nyhus of Shopware

20 min

What does AI actually mean for distributors and wholesalers — and what happens if you wait too long to find out?In this episode, Karthik sits down with Jason Nyhus, President of North America at Shopware, to unpack one of the most critical inflection points in B2B e-commerce. Jason brings 20+ years of industry experience and a front-row seat to how AI and agentic commerce are reshaping the e-commerce landscape faster than most distributors and wholesalers realize — and why the industry is at an existential fork in the road around it.From agentic commerce and Shopware's Digital Sales Room to why ERP integration is the air every distributor breathes, Jason breaks down what it takes to build a B2B commerce strategy that fits your business — not the other way around. Plus, what the fastest-growing e-commerce platform in North America is doing differently with AI, and why the underdog mentality is still driving it forward.

Servant Leadership Built Border States Into a $5B Powerhouse with President & CEO Jason Seger

29 min

What does it take to build a $5 billion employee-owned company? For Border States President and CEO Jason Seger, the answer starts with one simple principle: care for people first.In this episode of Driven by DCKAP, Karthik sits down with Jason in Fargo, North Dakota to unpack the servant leadership philosophy behind one of the most unique companies in electrical distribution. From his early days as an intern in 1999 to leading 3,700 employee owners today, Jason shares the defining moments, the relationships, and the culture that have shaped Border States into what it is — and what's driving their ambition to grow from $5 billion to $10 billion.Jason gets candid about the moment early in his career that reframed everything — a late evening conversation with a mentor that made him realize a job could mean something far bigger than the work itself. He breaks down the servant leadership model that drives Border States' 95th percentile employee engagement, why vendor relationships deserve the same investment as customer ones, and how ambitious goal-setting shifts the thinking of an entire organization almost overnight. He also speaks honestly about work-life integration, bringing his family into the fabric of what he does, and why focusing on people first — whether employee owners, customers, or partners — is what ultimately drives the numbers.

The Relationship Advantage: Scaling Your Business Effectively with David Gordon

15 min

In this episode, Karthik sits down with David Gordon to unpack the state of the electrical distribution industry — from data center growth and reshoring manufacturing to the business growth strategies helping distributors go from $25M to $75M in four years. He shares why people will always be the number one differentiator in distribution, why it's important to focus on customer relations above all, why e-commerce is a facilitator and not a driver, and where AI's real low-hanging fruit actually is.

Scaling Operations: Is Robotics the Future of Fulfillment? (with Brian Schlise, APR Supply)

29 min

What does it take to lead a 100-year-old family business — and set it up for the next 100? Brian Schlise, President of APR Supply, joins Karthik Chidambaram on the podcast to share how a fourth-generation wholesale distribution company is embracing automation, succession planning, and bold leadership to stay ahead.Brian breaks down how APR Supply automated 50% of their warehouse operations with AutoStore and robotics, why their 2025 company theme was "be bold — fail fast," and how RFID technology could revolutionize the wholesale distribution industry. He also shares his philosophy on stewardship, what coaching 35 softball teams taught him about leading people, and why he believes industrial automation creates better jobs — not fewer.

Build a Culture That Never Loses Customers with Field Fastener President Adam Derry

19 min

Adam Derry, President of Field Fastener, grew up watching his father and uncle build a 12-person fastener company into a 400-person operation growing at 18% year over year. He wasn't sure he'd join. He did anyway — and in 2022, he stepped into the role of President. In this episode, Karthik Chidambaram sits down with Adam to talk about the real mechanics behind Field's growth: a culture-first operating model, 30 actionable behaviors called the Fieldamentals, and a mission to make sure every customer loves working with them. They also get into the harder stuff — family business governance, second-generation leadership, succession planning, and what it actually means to have higher expectations for family members than everyone else.

Why This CEO Chose an ESOP Over Private Equity | JD Ewing of COE Distributing

32 min

Why would a successful CEO choose an ESOP over private equity? In this episode of Driven by DCKAP, JD Ewing — CEO of COE Distributing — shares why he chose an employee ownership model over a private equity exit, and what that decision means for the future of his business and profitability.But the ESOP decision is only part of the story. JD took over his family's wholesale distribution business at 19 years old with just $225,000 in revenue, built it into a multimillion dollar company, sold it — and then watched the acquiring company go bankrupt. So he started over from scratch, this time alongside his wife Melanie. Today, COE Distributing stands as one of the most profitable independent office furniture distributors in the US — built twice, and better for it.

Culture Over Spreadsheets | Inside DCKAP's Real Mission with Karthik Chidambaram

12 min

What does it really mean to build a company that matters? In this special behind-the-scenes episode, DCKAP Founder and CEO Karthik Chidambaram steps away from the conference floor to share what actually drives him — and the heart behind everything DCKAP does. From handwriting letters in Tamil every Sunday to keep his mother tongue alive, to turning an empty office into a tuition-free coding school for students in Tamil Nadu, to sponsoring a book fair simply because reading transforms people — Karthik opens up about the initiatives that might never show up on a spreadsheet but define the very culture of DCKAP.

This Family Business Thrived When Others Failed: The Standard Electric Story with Larry & Matt Stern

22 min

Most family-owned distributors don't make it to the fourth generation. Standard Electric Supply has, and Larry Stern and Matt Stern share exactly how. From untangling a complicated 17-owner inheritance structure to navigating daily acquisition offers from private equity and large consolidators, Larry has spent over three decades building something worth handing down. Now, with Matt stepping into the COO role, the next chapter of Standard Electric's 106-year story of business growth is just getting started.Together they talk succession planning, culture, leadership, and what it actually takes to grow a family-owned distribution business in a market that keeps trying to buy you out. If you're an independent distributor thinking about the future of your business — or just want to hear from two leaders who are doing it right — this conversation is for you.

The Real Reason AI Fails in Distribution with Rick Pozniak, Move78

28 min

Most distributors aren't failing at AI because of the technology — they're failing because of the people. Rick Pozniak, Founder & CEO of Move78 Solutions, spent over 30 years inside distribution at Rexel, Westburne, and Gescan before launching a consulting firm dedicated to closing the gap between humans and artificial intelligence. In this episode, Rick breaks down why reskilling, rather than upskilling, is the real key to getting your team to actually use the tools you're investing in, and why honest self assessment is where that journey has to start. Rick walks through his Seven Levels of AI Competency framework, why mid-size distributors may actually have the advantage in the digital era, and why the biggest barrier to AI adoption isn't the technology — it's your people. If you're wondering where to start your AI journey, or why previous efforts haven't stuck, this conversation is your roadmap.

Why Distributors Are Behind in Ecommerce & How to Catch Up with Paul Gatens, ECI Software Solutions

20 min

Before most distributors had even heard the word ecommerce, Paul Gatens was already building it. Now, as Vice President of Global Sales at ECI Software Solutions — Paul brings a rare, ground-level perspective on why electrical, plumbing, and HVAC distributors are still having the same conversations about ecommerce adoption that the office products industry was having 20 years ago. In this episode, he gets honest about what's holding distributors back, what's actually working for the ones who are growing, and why the gap between where distributors are and where they need to be is closing faster than most realize.From the critical role of ERP integration in any successful ecommerce business strategy, to the very real ways AI is helping distributors act on their data, Paul makes the case that the online business opportunity in front of distributors right now is massive, as long as they're willing to move. If you're a distributor trying to figure out where to start in B2B ecommerce, what to prioritize, or how to get your team bought in, this conversation is for you.

NAED Board Chair Reveals AI Is Reshaping Electrical Distribution with Paul Kennedy of DSG

16 min

What does the future of electrical distribution look like — and how can distributors of every size prepare? In this episode, Karthik Chidambaram sits down with Paul Kennedy, President & CEO of DSG and current Board Chair of NAED. They dig into the data center boom driving demand through 2045, why speed of delivery is now more critical than price, and how artificial intelligence is reshaping everything from daily operations to workforce development. Paul also shares how NAED is equipping distributors — large and small — to compete with the AI impact in a rapidly changing landscape, from leveraging AI Automation and product training programs to championing women in the industry and developing the next generation of distribution talent. This conversation is packed with insights you won't want to miss.

How Shorr Packaging Grew from $450M to $1B in 4 Years with CEO Rob Onorato

25 min

How does a 103-year-old packaging distributor double its revenue to $1 billion in just four years? In this episode of Driven by DCKAP, Rob Onorato, CEO of Shorr Packaging, reveals the strategic decisions and leadership philosophy that transformed the company from a $450 million regional player into a billion-dollar national distributor. Rob shares the secret behind his first-year strategy with the company: asking questions and listening to customers, reps, and employees. After taking on the role of CEO, he navigated a cyber attack within days, followed by a multi-million dollar failed experiment—proving why "think big, start small, move fast" isn't just a mantra, but a proven framework for scaling distribution businesses. Rob shares unique insights on building high-performance teams by recruiting top distribution talent from outside the packaging industry, creating an ESOP culture that drives employee ownership and accountability, and why their "feet on the street" approach prioritizes customer relationships over transactional sales. Tune in to a conversation that offers practical lessons on scaling businesses, building high-performance teams, navigating crises, and turning expensive mistakes into sustainable growth strategies.

Why Grainger Spent 7 Years on Data Infrastructure | CPO Brian Walker Explains

26 min

Discover how Grainger, one of the world's largest industrial distributors, built competitive advantage with data infrastructure. In this episode of Driven by DCKAP, Brian Walker, Chief Product Officer, reveals how Grainger transformed from 50% branch-based operations to over 90% digital business through strategic investments in custom software, data modeling, and AI implementation. Learn about their approach to the build vs. buy decision, how they're leveraging artificial intelligence and data analysis across operations, and why "the thing we make is data" became central to their distribution strategy. Brian shares insights on creating information advantage in distribution, lessons from investing too early in computer vision technology, building a learning organization, and the future of self-service in industrial procurement. Whether you're a distribution leader navigating digital transformation, a product manager evaluating technology investments, or a B2B professional interested in AI applications, this conversation on business intelligence, analytics, data management, and more, offers practical frameworks for competing in the age of AI.

Driven by DCKAP 2025 Highlights | Year End Special & What's Coming Next?

13 min

As 2025 comes to a close, join our host Karthik Chidambaram for a special year-end reflection on the Driven by DCKAP podcast.In this episode, Karthik looks back at the incredible conversations we've had this year—the insights shared by our guests, the lessons learned along the way, and some of the moments that made this season truly memorable.A Milestone to Celebrate - We're thrilled to have crossed 2,000 subscribers! This achievement is a testament to the power of our community and the value you find in these conversations. To every viewer and listener who has engaged with our content—thank you. Your support drives us forward.Looking Ahead to 2026 - The new season is already taking shape, and we can't wait to share what's in store. Expect more thought-provoking conversations, industry insights, and stories from leaders who are shaping the future of distribution and B2B commerce.From our team to yours—Merry Christmas and Happy New Year!

Tammy Miller (Former CEO) Reveals What Most Politicians Miss About Public Service

37 min

What's the difference between a public servant and a politician? Former Border States CEO and North Dakota Lieutenant Governor Tammy Miller doesn't hold back in this raw conversation about leadership, loss, and what really matters. From running a major electrical distribution company for nearly 30 years to losing a governor's race while her sister battled cancer, Tammy shares the unglamorous truth about transitioning from the boardroom to politics. She's now channeling her energy into semiconductor manufacturing with SkyWater Technologies, raising $75 million for a military museum, and championing AI to eliminate what she calls "mind numbing, soul sucking jobs." Plus, why she believes being "fit for duty" isn't just about exercise—it's about showing up for the work that matters.

From Plumber to CEO: Paul Kennedy's Unconventional Path to Success at DSG

35 min

From working on a dairy farm at age 10 to leading a major distribution company, Paul Kennedy's path to the C-suite is anything but typical. In this episode of the Driven by DCKAP podcast, Paul shares how he went from Navy intelligence analyst to plumber to President & CEO of DSG—all without a college degree. His secret? Curiosity, surrounding himself with people smarter than him, and being discovered by mentors who saw potential he didn't see in himself. Paul opens up about transforming DSG's growth from reactive to strategic, his unique approach to spotting talent (hint: it may have something to do with how fast someone walks), and why meeting people where they are is essential to great leadership. He also touches on DSG’s approach to cultivating new talent in the industry, by offering scholarships for aspiring tradespeople and supporting Moorhead Career Academy's distribution and transportation track, giving high schoolers real exposure to careers they might never have considered.  Whether you're leading a team, building a business, or navigating your own unconventional career path, Paul's insights on intentional growth, delegation, and letting go of what no longer serves you will challenge how you think about success.

Why Traditional E-commerce Fails Distributors & How AI Fixes It (with Justin Johnson, Motivate)

13 min

Discover how AI-powered sales automation is transforming the distribution industry! In this episode, Justin Johnson, founder of Motivate, shares how distributors can free up 50%+ of their inside sales teams' time through intelligent order and quote automation. Watch to understand more about AI-assisted orders, multi-channel ordering via text, e-commerce drag-and-drop technology that actually works for distributors, sales intelligence that predicts customer needs before they call, why traditional e-commerce fails for B2B distributors, and more. Justin brings 25 years of distribution technology experience and shares insights from building his fourth company. Learn why AI isn't just a competitive advantage anymore—it's a necessity for wholesale distributors, plumbing suppliers, electrical distributors, HVAC companies, and building material suppliers.

The Truth About AI in ERP Systems From A 20-Year Industry Veteran! (with Brad Feakes)

18 min

Is AI just another buzzword in the ERP world, or is there real value for manufacturers and distributors? In this episode, Brad Feakes, President and Partner at Estes Group, shares 20 years of hard-earned insights about what AI really means for ERP systems—and why most companies are thinking about it wrong. Estes Group is a leading provider of ERP consulting, IT, and cloud managed services based in Loveland, Colorado and, with two decades in the industry, Brad brings his practical, no-nonsense advice for businesses navigating digital transformation. Tune in to discover why AI needs a body, not just a brain, and how to build a smart integration strategy that actually delivers results!

50+ Years in Industrial Distribution: How ERP Systems Really Evolved! (Featuring Carolyn Hunt)

22 min

Our guest on this episode is Carolyn Hunt, an independent consultant specializing in Epicor Prophet 21 implementation with over 50 years of experience in industrial distribution. She sits down with Karthik to share her unique perspective on how the distribution industry evolved from manual processes to embracing modern ERP systems, third-party integrations, and AI technology. Learn how Prophet 21 transformed from proprietary hardware systems to today's web-based solutions, and discover why successful distributors focus on growing their business through technology without losing the human touch that builds lasting customer relationships. Carolyn reveals practical insights from her decades of consulting experience, including how she's helped countless businesses transition from paper-based accounting to fully integrated ERP systems. She discusses the critical role of system integrations, why no single ERP can do everything, and how platforms like DCKAP Integrator enable distributors to connect best-of-breed solutions. This conversation also explores the balance between AI automation and maintaining personal relationships in an industry built on trust and service.

Don't Lose Top Talent Due to Outdated Technology! (Featuring Stephan Fulop of DSG)

22 min

New employees often have high expectations for office technology, but many companies struggle to meet those expectations. It's crucial to maintain those expectations in the workplace, not lower them just because it's "business tech". In this not-to-miss episode, Stephan Fulop, Chief Product & Technology Officer at DSG, highlights the challenges of information technology in creating a smart office environment, and ensuring that the office runs smoothly and efficiently using high quality business technology, and much more!

Are You Making These Huge Financial Mistakes in Your Business? (with Pete Chrobak of Duncan-Parnell)

18 min

Our recent guest, Pete Chrobak, is the Chief Financial Officer at Duncan-Parnell. In this conversation with Karthik Chidambaram, he shares strategic insights about Duncan-Parnell, from its origins to its pathway to the future. From his background to his approach to managing finances, we hear why his role is more than just about money. They talk about how the company focuses on maintaining a healthy cash flow and strategically plans for business growth, helping to drive the company's long-term success. They also discuss how smart investing can make a big impact. Watch to the end, and don't miss out on all the great advice in this episode!

What ERP Users Need to Know About AI to Boost Efficiency! (with Frank Heenan of Epicor)

15 min

Many technology companies are continuing to discuss artificial intelligence, but are they missing the practical applications? In this episode, Frank Heenan emphasizes the need to understand real-world use cases for manufacturers, distributors, and retailers. In many cases, it calls for ERP systems to become more condensed and useful, focusing on actual job functions and machine learning. Tune in to better understand some of the practical ways that AI can help boost efficiency!

What's Really Hurting Your Industrial B2B Pricing Strategy? (with David Bauders, CEO of SPARXIQ)

20 min

In this episode of the Driven by DCKAP podcast, our guest is David Bauders, the CEO of SPARXIQ and Trade Hounds. In this conversation with Karthik Chidambaram, Bauders explains how SPARXIQ, a pioneer in price optimization since 1993, helps manufacturers and distributors capture value by analyzing transactional data to understand price sensitivity and optimize profitability. He also delves into Trade Hounds, which has evolved from a social app for Gen Z’ers into a thriving social B2B marketplace, while touching on the integration of Wrangld's functionality into the Trade Hounds app in order to cover the entire estimating-to-cash cycle for users. Don’t miss this engaging conversation that highlights the importance of optimizing pricing by mastering data and converting that data into dollars!

DSG's Game Changing Approach to Customers, Marketing, and Trades Training (with Cole Mercier, Communications Manager)

16 min

In this interview, Karthik sits down with Cole Mercier from DSG to uncover his unique role as Communications Manager, and how DSG is revolutionizing the skilled trades industry. He shares how DSG, a 100-year-old, 100% employee-owned wholesale distributor, is tackling the evolving landscape of communications, training and supporting tradespeople, and investing in the next generation. Learn why product knowledge and local connections are key in this dynamic industry. Plus, discover how DSG is actively combating the trades gap through scholarships and innovative career academies!

How to Succeed in Washington D.C. Without Losing Passion! (w/ Brian Wild, Chief Government Relations Officer at NAW)

19 min

Our latest guest is Brian Wild, the Chief Government Relations Officer at NAW (the National Association of Wholesaler-Distributors). During his conversation with Karthik while attending the NAW Executive Summit, he talked about his role at NAW, making the move to Washington, D.C. with aspirations to make a difference, and what it takes to be an effective lobbyist, driven by his foundational belief in the principles of capitalism. Brian shares his genuine excitement about the world of politics, viewing it as a 'contact sport' that demands ongoing and active engagement, along with his voracious appetite for staying on top of current events, showcasing the strength of his commitment to political science, the support of industry growth, and what it takes to be the voice representing the best interests of the very businesses that make up the backbone of our economy.

The Secret To Saving Money With AR Automation! (w/ John Perez, CEO of Unified A/R)

18 min

In this episode, John Perez, the CEO of Unified A/R, sits down with Karthik to discuss how accounts receivable automation provides a comprehensive view of order to cash processes for wholesaler distributors and manufacturers, with the aim to help them get paid faster, creating a very frictionless experience. In this way, their solution streamlines payment management and reduces costs, improving cash flow and overall financial efficiency while using accounts receivable software. Listen in on their entire conversation for more insights on how AR automation can save you money!

What Happens When You Put People First? (w/ Doug Borchers, President of Superior Aluminum Products)

15 min

Our guest on this episode showcases how true leadership and wisdom can shape both personal and organizational success. Doug Borchers, the President of Superior Aluminum, shares deep insights and drives the importance of good people and good ideas. In their conversation, we learn from the mindset of personal development, with valuable lessons about creating lasting impact in the community, and how social responsibility drives meaningful business outcomes.

Why Cloud Governance is a Game Changer in 2025 (with Ez Natarajan, Founder & CEO of CoreStack)

23 min

Joining the podcast and sitting down with Karthik Chidambaram on this episode is Ez Natarajan, the Founder and CEO of CoreStack. They discuss everything under the cloud, including why cloud governance is such a key piece in business security and how to do it right. Watch the full conversation to know the impacts of internet security, the importance of data, and the best business strategy for success.

The Key to Distributing Over a MILLION Products Daily! (with Scott Attman, VP of Acme Paper)

23 min

Scott Attman, the Vice President of Acme Paper and Supply Company, joins the podcast this week to talk with Karthik Chidambaram, CEO of DCKAP, all about growing and meeting customer needs in the distribution industry. In their conversation, we hear insights on the volume of distribution Acme Paper and Supply has evolved into, learning more about their philosophy on product diversification, the role of value-added services, how advancing technology, AI and automation play a role in the evolution of distribution, and much more!

Unlocking the Secrets to Success from Top Distribution Leaders (with Steve Levy of Infor)

17 min

Steven Levy, VP of Enterprise Architecture at Infor, sits down with Karthik Chidambaram to discuss pivotal topics in the world of distribution with technology and business strategy. They delve into automation, ERP software solutions, and the critical distinctions between innovation and differentiation. Discover how businesses can accelerate growth in today's dynamic marketplace and explore the secrets to success from a seasoned expert whose extensive experience in the industry provides invaluable insights. With a focus on best practices and strategies, this conversation offers a unique lens on navigating the complexities of modern enterprise architecture while working closely with leading distributors.

AI Is Revolutionizing Distribution Strategy! What You Really Need to Know (with Brooks Hamilton)

39 min

Joining us for this deep diving episode is Brooks Hamilton, Founder of AI Strategy Advisors, to talk about cutting-edge innovation, game-changing trends, navigating challenges, and more. Artificial intelligence is transforming industries across the globe. As more and more businesses implement AI in distribution, it's essential to understand the implications of this technology on your operations, customers, and employees. Karthik and Brooks explore key insights you need to know to stay ahead of the curve.

What Makes Top Business Leaders Different From The Rest? (Breaking It Down with Eric Chernik)

36 min

Eric Chernik, the CEO of Building Controls & Solutions, joins us on this episode to break down how to navigate challenges and success, cultivating leadership and growth, utilizing technology effectively, strategizing for your long term goals and continually driving towards them, and more. Tune in to gain an invaluable perspective on leading a team to the top!

What Every Business Leader Needs For Success (Deep Diving with Kevin Weadick, CEO of FleetPride)

30 min

Kevin Weadick, the CEO of FleetPride, joins this episode to share his journey of over two decades in experience leading teams in digital transformations, industrial product management and marketing, and being appointed to his current role leading for the largest distributor of heavy-duty truck and trailer parts in North America. Their discussion offers valuable insights about organizational effectiveness and efficiency, improvement strategies in modern business operations, exploring how decision making and organizational culture shapes successful enterprise outcomes, and demonstrating how process improvement methods can drive sustainable growth.

Master the Art of Business Leadership! (Key Insights with Jim Derry, CEO of Field Fastener)

23 min

Jim Derry, the CEO of Field Fastener joins this episode to share his journey in distribution, to discuss key leadership insights and explore essential personal development strategies. We learn how an industry pioneer turned a company with humble beginnings into a great success, while continuing to see amazing growth and becoming a touchstone to the community. Through knowledge management practices and professional development approaches, we hear how a successful leader navigates challenges and fosters growth. Listen in on their conversation to hear more about some of these transformative methods that drive organizational success, inspire lifelong learning and sustainable business evolution.

Discover Why NAW is the Ultimate Game Changer in Distribution! (with Eric Hoplin, CEO of NAW)

13 min

Eric Hoplin, the President and CEO of the National Association of Wholesaler-Distributors (NAW), sits down with Karthik Chidambaram while in Washington DC at the NAW Executive Summit for an insightful discussion on the conference, the organization and their dedication to the betterment of distribution, as well as his positive future outlook on the industry.

The Secret to Sustaining Over 125 Years of Family Business Legacy | Kathryn Poehling Seymour

27 min

In the premiere episode of the 2025 season of the Driven by DCKAP podcast, Founder and CEO of DCKAP, Karthik Chidambaram, sits down with Kathryn Poehling Seymour, the President and CEO of First Supply. As a longstanding family-owned leader in the industry, First Supply serves as a comprehensive supplier for plumbing, HVAC, municipal needs, waterworks, well and septic systems, building PVF, and industrial supplies. With over 125 years of family business legacy behind her, Kathryn is at the forefront of steering the business into the future. In this insightful conversation, she discusses her journey within the business, their comprehensive succession planning, the significance of preserving family legacy, the vital role of community engagement, job creation alongside automation and emerging technologies in the industry, and more.

70. Looking Back at The Best Moments of 2024 | Highlight Reel

18 min

It’s that time of year once again, where we reflect back on the 2024 season of the Driven by DCKAP podcast. This year has been full of many great conversations, with outstanding guests that we’ve been honored to speak with and to have the opportunity to dive into important topics and share their experiences and expertise.   We’re excited for the new year ahead and our plan to continue featuring industry experts and inspiring leaders who share their journeys, offer the secrets of what they’ve learned along the way, and inspire others to pave their own way to success. Subscribe and follow along as the stories continue to unfold!  From all of us here at the Driven by DCKAP podcast, we wish everyone a Happy Holidays and a very Happy New Year!

69. How Small Businesses Can Stay Ahead in Today’s Market with Technology | Tighe Greenhalgh, President of Central Components

30 min

Small businesses are said to be the heart of our communities. They are what laid the groundwork for the kind of massive success now seen by the likes of companies such as Amazon and Walmart. Yet, today, many small businesses are waning under their shadow and continuing to struggle in order to stay relevant, growing, and successful amongst these giants. So what’s a small family-owned wholesale supplier to do?  To dive into this question and gain the perspective of a small business looking to compete in this environment, Karthik sits down with Tighe Greenhalgh, the President of Central Components. In their discussion, Tighe shares his journey in the family businesses, what his goals are today as a small business leader, and what their plans are for upgrading technology and competing with bigger corporations. Watch the full episode for this insider’s perspective on how small businesses can utilize advancements in technology to help eliminate the ‘big boy’ advantage. 

68. Why High Quality Furniture is Worth the Investment | Luis Ruesga, CEO of Zuo Modern

32 min

According to research by Fortune Business Insights, the furniture market size in the US will reach an estimated value of 130 billion dollars by 2032. What is it about the industry that drives this kind of demand? How does a successful furniture designer and distributor like Zuo Mod weigh in on the market, or the manufacturing? How do they approach things such as identifying successful trends, navigating supply chain challenges, and improving customer satisfaction?  While sitting down with Karthik for this discussion at their headquarters, Luis Ruesga, the Co-Founder and CEO of Zuo Modern Contemporary, dives into the origins of the company, explaining what they specialize in and how they thrive in the industry. He shares his view on the importance of quality furniture and what he envisions for the future of the industry. Check out the full episode to learn more about the industry from his insider’s perspective.

67. From Vision to Reality: What it Takes to Build Successful AI Software | Nishit Asnani, Co-Founder of Sybill

36 min

Joining us in this week’s episode, Nishit Asnani, the Co-Founder of Sybill, a Generative AI tool that takes sales calls to the next level, sits down to talk about what it takes to build AI software and where it’s all headed. As one of the inspiring leaders behind the innovative business, Nishit brings a wealth of knowledge and experience to the conversation. During the interview, they discuss what a sales intelligence tool is, the areas where AI can be most beneficial, how AI has the ability to revolutionize day-to-day operations, the challenges of building an AI product, and more. Watch the full episode to hear from our visionary guest and learn more about developing the next generation of technology.

66. The Future of B2B Commerce: Why Digital Strategy Matters More Than Ever | Mark Brohan, Digital Commerce 360

38 min

In this special Chicago episode of the Driven by DCKAP podcast, our host Karthik Chidambaram, Founder and CEO of DCKAP, has the opportunity to sit down and speak with Mark Brohan, Senior Vice President of B2B and Market Research at Digital Commerce 360. Originally founded as Internet Retailer, Digital Commerce 360 is an industry pioneer and global leader in e-commerce research and media, producing products and events like Internet Retailer magazine, the Top 500 Guide, and the Internet Retailer Conference & Exhibition (IRCE). They discuss Mark’s background, his training in journalism, how it has helped to bolster his passion and elevate his in-depth research into digital commerce, and his dedication to research, sharing knowledge, and helping shape the conversation for industry experts. During their conversation, we also learn what his insights and predictions are for B2B digital commerce in the coming decade.

65. How Digital Innovation Changed the Landscape for Manufacturers and Distributors | Tom Gale, CEO of MDM

36 min

Tom Gale, MDM’s lead researcher and industry analyst for more than 25 years on independent distribution channel trends, consolidation, technology and competitive landscape, and the current CEO of MDM, is our guest this week. He joins host, Karthik Chidambaram, CEO of DCKAP, on this special Chicago episode of the Driven by DCKAP podcast to discuss the story of MDM, what it provides as an educational resource, the benefit of long term thinking, how digital innovation has helped manufacturers and distributors grow, and much more. In this interview, we learn more about the impact of competition, the importance of research and strategy, the different stages on the journey of digital transformation, and how digital innovation has completely changed the landscape for manufacturers and distributors. Be sure to listen to the full interview, and subscribe!

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