#346 Marcus Chan - Full Sales Team Masterclass with a Corporate Sales Leader
59 min
Watch this next: https://www.youtube.com/watch?v=KvkldfWDCuM "The worst thing you can have is an insecure sales rep, because it will cost you so much money." Marcus Chan ran corporate sales teams closing multi-million dollar deals, where the average rep took 157 days to ramp. He has done thousands of sales interviews and, by his own count, made dozens of bad hires along the way. Today he goes into founder-led companies, pulls the CRM data and the call recordings, interviews every rep, and builds the sales system with the founder over three months. For one client this week, that meant 623 calls analyzed to find out why the reps kept selling the cheaper package. I wanted to know what a high-performing sales team actually looks like, and why most founders can't build one. His answer: define what good looks like before you hire, starting with revenue per rep. Write the playbook from A to Z, ramp new reps on the leads you can afford to burn before they touch the good ones, and hire for what you can't teach. When the numbers slip, look in the mirror first, then at the process, and only then at the rep. We also get into why reps discount every deal (it's usually the comp plan), how your marketing can pre-frame every call, and how to pay bonuses that drive the behavior you actually want. If you're a founder still carrying the sales team and every new hire feels like a gamble, this is the conversation. Apply to Work with Voics: https://events.voics.co/coaches Join Aura: https://aurasales.io 0:00 Intro 1:27 What a high-performing sales team looks like 2:31 Revenue per rep is the benchmark 4:30 Build the A-to-Z sales playbook 6:05 Should new reps go straight on the calendar? 7:28 The real cost of an insecure sales rep 8:54 Hell week: trial by fire for new reps 9:51 157-day ramp vs leads you can afford to burn 11:55 Join Aura 13:32 Build your ideal hiring profile 16:16 The live role-play hiring test 19:04 When to start recruiting 20:18 MPE: mirror, process, employee 26:48...