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The Chartered Quality Institute

Quality Impact

A Non-Profit and Business podcast

#2 in Non-Profit · 🇩🇰 #39 in Non-Profit · 🇮🇹
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About the show

Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries.   Learn more about the CQI

Newest episodes

Powering Performance: How to Drive Organisational Success

22 min

How can quality professionals help people and organisations perform at their best? With performance at the heart of this year's World Quality Week theme, host Rashad Issa is joined by Craig Jacobs CQP MCQI, Founder of Affirm8, to explore the link between quality, leadership and organisational performance. Drawing on more than 24 years of experience, Craig discusses the importance of strong relationships, breaking down silos, creating a positive culture and applying his Four Ps framework: purpose, people, processes and performance.  

AI and the Hidden Burden Behind Quality

27 min

Mike Fedorov, Chief Operating Officer and Co-CEO of Applied AI Labs, explores the hidden coordination burden behind quality variability. He shares how organisations can identify the work that creates unnecessary delays, rework and friction, and how AI can help remove it. From choosing the right problems to governing AI effectively, Mike examines why technology should support better judgement, not replace it. 

Can Burnout Become a Quality Failure? 

25 min

What happens when the pursuit of high performance begins to undermine the people responsible for delivering it? In this episode, we speak with Maryna Bilousova, former pharmaceutical industry leader, executive advisor, speaker and author ​on human sustainability in quality leadership. Drawing on her experience in high-pressure corporate environments, Maryna explores how stress, decision fatigue, and burnout can quietly erode quality, governance, and organisational performance, and why protecting the human infrastructure behind quality may be one of the most important leadership challenges organisations face today.

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All episodes

Powering Performance: How to Drive Organisational Success

22 min

How can quality professionals help people and organisations perform at their best? With performance at the heart of this year's World Quality Week theme, host Rashad Issa is joined by Craig Jacobs CQP MCQI, Founder of Affirm8, to explore the link between quality, leadership and organisational performance. Drawing on more than 24 years of experience, Craig discusses the importance of strong relationships, breaking down silos, creating a positive culture and applying his Four Ps framework: purpose, people, processes and performance.  

AI and the Hidden Burden Behind Quality

27 min

Mike Fedorov, Chief Operating Officer and Co-CEO of Applied AI Labs, explores the hidden coordination burden behind quality variability. He shares how organisations can identify the work that creates unnecessary delays, rework and friction, and how AI can help remove it. From choosing the right problems to governing AI effectively, Mike examines why technology should support better judgement, not replace it. 

Can Burnout Become a Quality Failure? 

25 min

What happens when the pursuit of high performance begins to undermine the people responsible for delivering it? In this episode, we speak with Maryna Bilousova, former pharmaceutical industry leader, executive advisor, speaker and author ​on human sustainability in quality leadership. Drawing on her experience in high-pressure corporate environments, Maryna explores how stress, decision fatigue, and burnout can quietly erode quality, governance, and organisational performance, and why protecting the human infrastructure behind quality may be one of the most important leadership challenges organisations face today.

The Power of Getting Quality Right

21 min

From quality control at Birds Eye to AI systems for submarines and a major NHS digital transformation, Andrew Wright has spent his career working where the stakes are high. In this episode, he explains how trust, collaboration and designing for real user needs helped deliver projects that made a measurable impact, including an NHS Direct website that went on to save an estimated £60 million in its first year.

The Standards Crisis Nobody Is Talking About

27 min

Standards quietly underpin modern life, yet most organisations still rely on PDFs and manual processes to put them into practice. In this episode, Simon Powell, Executive Director of the Digital Standards Alliance, explains how digital standards could help organisations transform quality, compliance, and innovation.

When Leadership Fails, Quality Pays the Price

24 min

What happens when financial decisions are made without considering their impact on quality? In this episode, Carl Andrew, Chartered Management Consultant, Chartered Manager, and Founder of Westwood Management Consulting, explores how short-term thinking can erode culture, trust, and performance, and why it's important to quantify the cost of inaction and inactivity. Discover why quality leaders must speak the language of finance, build strategic partnerships, and position quality as a driver of long-term success.

Leading Quality Across Borders and Time Zones

33 min

What does it take to turn a reactive quality function into a trusted global team? Manuel Ancizu who is a Commercial Program Manager for Global Wind Energy Projects based in Spain shares how his team at Siemens Gamesa grew from three people to eleven by putting trust, empowerment, and proactive quality at the centre of every project. He discusses meeting customers before contracts begin, managing remote teams he has never met in person, and conducting drone inspections at sea. This is a sharp, real-world look at leading quality in one of the industry’s most complex environments while building trust across continents without ever meeting face to face.

90% of Global Trade Depends on This Invisible System And Most Leaders Ignore It

21 min

What if the biggest driver of growth, innovation and market access is the one most organisations overlook? In this episode, Chantal Guay, CEO of the Standards Council of Canada, joins Rashad Issa to explore why standards are far more than certificates on the wall. From unlocking international trade to giving innovators a competitive edge, Chantal explains why boards must treat standardisation as strategy and why today’s systems must evolve faster to keep pace with technology, disruption and global change.

Leading Without Fitting the Traditional CEO Mould

25 min

Helen Hardy, CEO of the Chartered Institute of Logistics and Transport UK, shares her journey into leadership, overcoming imposter syndrome, and modernising professional bodies. She explores skills shortages, supply chain disruption, and why governance, standards, and quality management act as stabilisers, helping organisations build resilience, close capability gaps, and future-proof logistics and transport in a rapidly changing world.

How Compliance Could Get You Caught Out

29 min

Compliance is no longer a lottery. As AI-powered enforcement tightens the net, silos, shortcuts and “we’ll fix it later” mindsets are becoming business-ending risks. Lee Bryan of ARCUS Compliance explains how founders can turn compliance into a strategic advantage, driving growth, protecting consumers, and staying on the shelves. This podcast is sponsored by Catalyst Consulting.

How To Get On With Your New AI Colleague

29 min

As AI becomes a digital teammate rather than a tool, quality professionals face a critical shift. Host Rashad Issa is joined by Susannah Clarke, Managing Partner at Process Management International (PMI), and Anthony Richardson, Senior Consultant at PMI, to explore how to work with AI without surrendering judgment, rigour, or accountability. From coaching AI like a colleague to managing bias, variation, and over-reliance, this episode reframes AI as a catalyst for quality professionals. This podcast is sponsored by Catalyst Consulting.

What’s Really Changing in Quality? Insights from the CQI CEO

30 min

Vince Desmond, CEO of the CQI, explores the most significant shifts redefining quality in 2026 – from where AI is delivering real value to growing resilience expectations, global collaboration, and the seven critical gaps organisations must address. A sharp, forward-looking conversation for quality professionals reflecting on 2025 and preparing for what’s next. Key dates for 2026: World Quality Week takes place in the second week of November. September marks Quality Careers Week, while June brings Quality Live and the International Quality Awards.

This 2-Minute Trick Will Completely Change How You Think at Work

25 min

This World Quality Week, themed 'Quality: think differently’, we explore how leaders and teams can train their minds to toggle between structure and creativity in seconds. Dr Ken Hudson, inventor of Switch Thinking joins Rashad Issa to reveal a simple but powerful way to change how your brain works at work. Learn how to toggle between structure and creativity in just two minutes using techniques like the box vs ball mode, and discover how this mindset shift can boost innovation, agility, and energy across your team and help you think differently every day. This podcast is sponsored by Catalyst Consulting.

Think Differently or Fail: Graham Upton on Rethinking Quality

21 min

In this episode of Quality Impact, host Rashad Issa speaks with Graham Upton, Technology & Innovation Director and Chief Architect at Capgemini Engineering. Drawing on experience from aerospace to pharmaceuticals, Graham shares how quality must evolve to keep pace with Industry 4.0. From embedding quality in R&D to balancing bold innovation with rigorous standards, he discusses AI, agile, and future skills that will shape the profession. Discover why quality professionals need to think differently and act earlier to drive trust, resilience, and innovation across industries. This podcast is sponsored by Catalyst Consulting.

Why Your Brain Sabotages Change and What Quality Leaders Can Do About It

29 min

In this episode of Quality Impact, host Rashad Issa sits down with neuroscience expert Hilary Scarlett and Lean Six Sigma specialist Martin Brenig-Jones to explore how understanding the human brain can transform change management. From building trust and psychological safety to navigating uncertainty and embracing AI, they share practical insights for leaders and quality professionals. Discover how neuroscience-backed strategies and empathy-driven leadership can make improvement initiatives more engaging, effective, and sustainable. This podcast is sponsored by Catalyst Consulting.

Liberating Data with AI, Lessons from Oakland CEO Richard Corderoy

30 min

Richard Corderoy, CEO of Oakland, a data and AI consultancy, works with some of the UK’s biggest organisations to turn data into a source of competitive advantage. He shares how companies can move beyond AI buzzwords to build processes that are ethical, efficient, and rooted in governance. This episode is a must-listen for quality professionals navigating digital transformation and looking to align innovation with impact. This podcast is sponsored by Catalyst Consulting.

Inside the Quality Lab: How Innovation Is Reshaping the Industry

28 min

In this episode of Quality Impact, host Rashad Issa speaks with Benedikt Sommerhoff, Head of QualityLab at the German Association for Quality (DGQ). Benedikt shares insights into how AI, digital transformation and paradigm shifts are disrupting the quality profession. From navigating change to building future-proof careers, this conversation dives deep into the tools, skills, and mindsets quality professionals need to thrive. This podcast is sponsored by Catalyst Consulting.

Is Your Business Complicit? Inside the Modern Slavery Crisis in Global Trade

22 min

What does quality have to do with modern slavery? In this eye-opening episode, Rashad Issa speaks with Steve Gibbons, Director at Ergon Associates and expert in human rights due diligence. Steve unpacks how businesses – often unknowingly – contribute to exploitation across global supply chains. From certification blind spots to the real impact of climate-driven migration, this conversation reveals the risks hiding in plain sight, and the bold moves quality professionals can take to lead meaningful change. This podcast is sponsored by Catalyst Consulting.

From Factory Floor to Fork: Can Quality Save the Food Industry?

28 min

Is the food industry doing enough to keep us safe? Or is it just ticking boxes? Caitlin MacArthur, Safety Executive at Sodexo with 26 years of frontline experience, joins the show to expose how outdated habits (Friday Pie) are still shaping food safety culture. From her early days scrubbing tins in 1984 to leading national campaigns, Caitlin shares hard-won insights on risk, regulation, and why quality is more than a paper trail. If you've ever questioned what’s really going on behind the kitchen door—this episode is your backstage pass. This podcast is sponsored by Catalyst Consulting.

The Business of Sustainability in Agrifood

35 min

How can quality management drive sustainability in agriculture? In this episode, we explore smart farming, carbon footprint reduction, and practical solutions with industry expert John Taylerson MBA, FCIM who is a Programme Lead at BIC Innovation. With decades of experience across the food and drink supply chain, John shares insights on governance, financial resilience, and the intersection of technical and commercial operations. Discover how quality assurance can support sustainable practices, making businesses more efficient, ethical, and future-ready. This podcast is sponsored by Catalyst Consulting.

Women Shaping Quality

37 min

 In this episode of Quality Impact, Rashad Issa speaks with Lou Doyle, Founder of Mesma and a leader in quality, change management, and education improvement. Lou shares her insights on the evolving role of women in quality, the importance of diversity in leadership, and the structural changes needed to support future generations. From recruitment practices to mentoring and AI-driven decision-making, Lou highlights the steps organisations must take to foster inclusion and innovation in the profession. This podcast is sponsored by Catalyst Consulting.

An Apprentice’s Journey

33 min

 In this episode, host Rashad Issa sits down with Victoria Derbyshire CQP MCQI (Quality Manager at Cavendish Nuclear and the youngest CQI trustee) and Sam Boniface (Head of Quality for Pump Parts and Retrofits at Sulzer) to explore the real impact of apprenticeships. They share the highs and lows of learning on the job, the challenge of proving yourself in quality at a young age, and why it’s never too late to take the apprenticeship route. Whether you're starting out or looking for a career change, this episode is packed with insights you won’t want to miss!

Auditing Reimagined: Speed, Simplicity and AI

38 min

Start your year with fresh insights into the future of auditing in the latest episode of Quality Impact. Host Rashad Issa welcomes Ian Mitchell, CEO of DeepFathom, and Sandy Domingos-Shipley, ISO Consultant and business author, to explore innovative ways to simplify audits. By the end of this episode, you’ll understand how blended auditing with AI can streamline processes and enhance outcomes. Discover the power of storytelling and communication in driving organisational change. Gain insights into how auditors can shift from compliance-focused roles to strategic enablers.

Unlocking Excellence: Why Quality Is Your Business Partner For Success

39 min

In this special video podcast episode of Quality Impact, host Rashad Issa sits down with Vince Desmond, CEO of the Chartered Quality Institute (CQI), for a candid reflection on 2024 and an inspiring look ahead to 2025. From the challenges of embedding sustainability into business practices, to the transformative role of AI in quality management, Vince shares his bold vision for the future. He unpacks why quality must shift from being seen as a defensive tool to a strategic enabler, discusses the evolution of the CQI Council, and calls for a global movement to elevate quality’s role in society. With engaging listener questions and a thought-provoking wish for 2025, this is a must-watch episode for anyone passionate about quality, leadership, and innovation.

Quality In Motion: Managing Multimillion-Pound Rail Projects

25 min

In this episode of Quality Impact, host Rashad Issa sits down with Andy Lewis, Framework Quality Manager at BAM Nuttall, to discuss the unique challenges of quality management in the rail industry. From developing robust quality plans to navigating the complex dynamics of multimillion-pound rail projects, Andy shares insights on creating a culture of continuous improvement, aligning with ISO standards, and balancing sustainability in high-stakes environments. Join us for a journey into the quality frameworks that keep our railways running smoothly.

The New Language Of Quality And Sustainability

36 min

In this episode of Quality Impact, Dr Silvie Coutuer PCQI, Founder and Consultant of KDENZA, and IRCA QMS and EMS Associate Auditor, discusses the intersection of quality and sustainability. From addressing greenwashing to integrating sustainability into corporate strategy, Silvie shares actionable insights on transforming environmental challenges into opportunities for efficiency, cost reduction, and organisational excellence. A must-listen for quality professionals.

Empowering Change: Quality In Disability And Social Care

35 min

Rashad Issa explores the transformative power of quality frameworks with Jill Roberts PCQI, Quality Lead at Achieve Together and Bianca Caruana PCQI, Quality Audit, Research and Innovation Manager at Agenzija Sapport. Highlighting real-world stories from the UK and Malta, the conversation covers the emotional complexities of safeguarding, the integration of technology, and the importance of stakeholder involvement. The episode highlights how different approaches can empower frontline staff, improve lives, and drive cultural change in social care, offering valuable insights into the evolving role of quality in professional and societal development.

Quality Managers Are More Than Clipboard Warriors

23 min

In this episode of Quality Impact, we explore quality within the automotive industry, challenges faced by women in quality 30 years ago, and also learn about the efforts to bring the first hydrogen truck to the UK market.Joining us is Jillian Jarvie, Head of Quality and Business Improvement at Raytheon, and Martin Spackman, Quality Manager at HVS, who collectively have more than 43 years’ experience in quality.

Ridding The 'Cowboy Perception' In Construction

29 min

Today we’re looking into Quality in the Construction Industry. It’s past, present and future along with industry challenges tackled by two leading experts. Steffan Speer is the Technical Director of Morgan Sindall Construction & Infrastructure. Joining him is Colin Campbell the Associate Director in the Construction Industry and Delivery team with Scottish Futures Trust. Throughout the episode we learn of how most most construction sites are cleaner than offices, bust some indus...

Introducing: Quality Impact

1 min

Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with quality professionals offering insights on the challenges, solutions and the future of their industries. Learn more about the CQI

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