Why Enterprise Deals Die w/ Marc Thomas
47 min
Craig Hewitt sits down with Marc Thomas, a consultant who works on lifecycle marketing, to talk about what it feels like to run a business while AI changes the ground under everyone's feet. Both swing between optimism and pessimism from one day to the next. They look at where founders should put their marketing effort, what has happened to SEO and content, whether AI personas are worth building, and what AI might mean for their kids' working lives. Topics discussed Why the constant stream of tech and AI news feels like a fire hose, and why the highs and lows come so fast Outcome-based pricing, where customers pay when they are satisfied with the result, and Marc's experience paying for credits in a tool he tried Trust, switching costs and why reputational risk stalls big enterprise deals more than price does Craig's scale of AI adoption, and where he puts his own business on it The worries founders have as AI improves: customers building their own product, retention and upsell, and finding new customers Acquisition versus getting more from your existing list, with a CRM-for-window-cleaners example Why SEO and content no longer work the way they did, and how AI search favours established brands Organic social, and what happens when you build an AI avatar or AI persona Kids, college, layoffs and what work might look like in the future A book recommendation: Before the Deluge, and the parallels Marc sees between 1920s Berlin and today Key takeaways Marc's view: big enterprise deals depend on a champion inside the organization, and looking after that person matters more than price. His rule of thumb for acquisition: if you are below a million dollars of annual revenue, put your focus on acquisition; beyond that, getting more from your list matters more unless your list is huge and converts very poorly. Craig says SEO and content were a fantastic way to acquire customers and that taking that away is a big deal for the bootstrapped SaaS world. Marc's approach to the A...