Sarah Heriot

Sarah Knows Support Workers

About the show

Welcome to Sarah Knows Support Workers! 🎙️ I’m Sarah Heriot. After 17 years in disability support, I’ve seen the good, the messy and the stuff nobody wants to talk about! Join me for honest conversations about support work, NDIS, disability and aged care, with frontline workers, providers, founders and sector leaders. Want more? Explore my Spotify memberships for bonus episodes, behind-the-scenes stories and deeper leadership conversations. Looking for a better support match? Join SwiftyMatchy for free at SwiftyMatchy.com 💚

Newest episodes

NDIS Self-Management Made Easier? Meet Hai Helper Founder Sam Fairbairn

Nov 9, 2026 39 min

NDIS Self-Management Made Easier? Meet Hai Helper Founder Sam Fairbairn Managing your own NDIS funding can be empowering, but let's be real, the paperwork, invoices, budgets and changing rules can be a headache! In this episode of Sarah Knows Support Workers, I chat with Sam Fairbairn, founder of Hai Helper, an Australian platform designed to make NDIS self-management easier. Sam started his career in neurological physiotherapy before stepping into the world of technology and business. He saw how complicated managing NDIS funding could become and decided to create something that could help. We chat about: How Sam went from physiotherapist to tech founder. Why he created Hai Helper and the problem he's trying to solve. How the platform helps participants and families manage invoices, track budgets and organise records. How AI is being used to explain NDIS information and help people find official sources. Why protecting people's personal information matters. The free Claim Helper Chrome extension. The challenges of starting a business and what Sam has learned along the way. We also have a good laugh about networking, rejection and the many hats you end up wearing when you're running your own business! Whether you're an NDIS participant, family member, support worker or provider, this conversation is about making things simpler and giving people more choice and control. 🔗 CONNECT WITH SAM & EXPLORE HAI HELPER 🌐 Hai Helper website:https://haihelper.com.au/ 💻 Try the platform (30-day free trial):https://app.haihelper.com.au/ 🧾 Free Claim Helper Chrome extension:https://chromewebstore.google.com/detail/akjabmbcidpajifmfgggbdhnihjceifc 📅 Book a demo with Sam:https://bookings.cloud.microsoft/book/MeetwithSam@NETORG18091978.onmicrosoft.com/ 📸 Hai Helper Instagram:https://www.instagram.com/hai.helper/ 💼 Hai Helper LinkedIn:https://www.linkedin.com/company/hai-helper 🎙️ ABOUT THE PODCAST Sarah Knows Support Workers brings you real conversations with people working acro...

NDIS Changes: 5 Things Support Workers Should Do Before 2027

Nov 4, 2026 10 min

The NDIS is changing, but does that mean it's all bad news? Absolutely not! We've known for a while that changes are coming. Instead of focusing on everything that could go wrong, let's talk about what support workers can actually do to prepare for 2027. In this episode of Sarah Knows Support Workers, I'm sharing five things I'd be doing right now, especially if I was working independently. We're talking about: Getting your systems organised and doing the basics really well. Delivering quality support that puts participants first. Exploring group supports and new opportunities in your community. Building your skills without spending thousands on qualifications. Thinking differently about how we provide supports. Because here's the thing: change doesn't always have to mean something negative. It can also be an opportunity to grow, improve and do things better. I'm not saying the changes ahead will be easy. But I do believe support workers have an opportunity to be part of the solution. So, rather than asking what we're going to lose, let's start asking what we can build. 🎧 Have a listen and tell me: What's ONE thing you'd do differently as a support worker heading into 2027? Sarah Knows Support Workers — Real conversations about disability support, the NDIS and the people doing the work. #NDIS #SupportWorkers #IndependentSupportWorkers #DisabilitySupport #NDIS2027

NDIS Kickbacks Banned: What Every Support Worker Needs to Know!

Oct 27, 2026 13 min

Referral fees, gift cards, kickbacks and conflicts of interest. Where do we draw the line in the NDIS? New laws targeting kickbacks and inducements are coming into effect in November 2026. And whether you're an independent support worker, support coordinator or NDIS provider, this is something you need to understand. In this solo episode of Sarah Knows Support Workers, Sarah breaks down what the changes mean in easy English. We're talking about: What kickbacks and inducements actually mean. When a referral payment could become a problem. What independent support workers and providers need to know. Whether gifts, discounts and business promotions are still allowed. Why conflicts of interest matter. What could happen if providers break the rules. How to report concerns to the NDIS Commission. Because here's the thing: a participant is not a sales opportunity to be traded between businesses. There's nothing wrong with building relationships, recommending great providers or growing your business. But participant choice should always come first. Good referrals should be about finding the right support, not receiving a financial reward. 🎧 Have a listen and ask yourself: where should we draw the line between a genuine referral and a kickback? Want to read the official information? NDIS Code of Conduct:https://www.ndiscommission.gov.au/ndis-code-conduct Australian Government legislation:https://www.legislation.gov.au Search for the National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Act 2026. This episode provides general information and is not legal advice. #NDIS #SupportWorkers #NDISProviders #DisabilitySupport #SupportCoordination #NDISReforms #SarahKnowsSupportWorkers

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All episodes

NDIS Self-Management Made Easier? Meet Hai Helper Founder Sam Fairbairn

Nov 9, 2026 39 min

NDIS Changes: 5 Things Support Workers Should Do Before 2027

Nov 4, 2026 10 min

NDIS Kickbacks Banned: What Every Support Worker Needs to Know!

Oct 27, 2026 13 min

9,351 NDIS review applications in one year. A growing backlog. And longer waiting times. What's going on?

Oct 26, 2026 5 min

The Administrative Review Tribunal (ART) has released its 2025–26 Annual Report, and some of the NDIS figures are worth paying attention to. In this solo episode of Sarah Knows Support Workers, I'm breaking down the report in easy English. No complicated government jargon, just the facts. We're talking about: Why NDIS review applications have increased by 130% in two years. The 7,077 cases still waiting to be finalised. Why the median waiting time has increased to 34 weeks. What it means when 65% of cases are resolved by consent. Changes to how NDIS access reviews involving young children are prioritised. These aren't just numbers. Behind these applications are people with disabilities, families and people supporting them. But don't just take my word for it. Read the report yourself! 📖 Official source: Administrative Review Tribunal Annual Report 2025–26 https://www.art.gov.au/sites/default/files/2026-10/Administrative%20Review%20Tribunal%20Annual%20Report%202025-26.pdf See pages 72 and 208 for the key NDIS findings and statistics. 🎙️ My question to you: Are we paying enough attention to how many NDIS decisions are being challenged? #NDIS #DisabilitySupport #SupportWorkers #NDISReviews #SarahKnowsSupportWorkers

Dating, Drinking & Disability: Let's Talk About It | Samantha Prior

Oct 19, 2026 41 min

What was it really like growing up with a rare disability in Australia during the 1990s? In this episode of Sarah Knows Support Workers, I sit down with Samantha Prior (Sam), who was one of the first people in Australia diagnosed with the ultra-rare condition MPS VI, also known as Maroteaux-Lamy syndrome. And trust me, Sam has some stories to tell! From growing up with a disability and dealing with school bullying to dating, nightclubs, relationships and finding her independence, Sam shares the good, the bad and the moments that shaped her life. We talk about: 💬 Growing up disabled in the 90s and fighting for inclusion. ❤️ Dating, relationships and the stigma around disability. 🚨 A frightening nightclub experience involving a stranger. 🏠 Moving out, accessing the NDIS and finding a home that truly suits her. 💪 Why being called "inspiring" isn't always a compliment. ✨ Why people with disabilities deserve the freedom to make their own choices, take risks and live their lives. Sam also shares why parents and support workers need to stop wrapping people with disabilities in cotton wool. This episode is full of humour, honesty, some wild stories and important conversations about disability, dignity, independence and choice. Because having a disability doesn't mean missing out on life. 🎙️ Listen to Sarah Knows Support Workers and join the conversation. ❤️ Follow, subscribe and share this episode with someone who needs to hear it.

A Mother’s Perspective: Mental Health, Advocacy & Hope | Kym McMinn

Oct 15, 2026 43 min

⚠️ Content Warning: This episode includes personal discussions about suicide, suicide attempts, self-harm, mental illness and experiences of hearing voices. Please take care while listening. In this episode of Sarah Knows Support Workers, I sit down with Kym McMinn, founder of T&K Support Services, for a deeply personal conversation about family, mental health, advocacy and hope. Following my conversation with her son, Lachy, we hear the story from a mother's perspective. Kym opens up about her family's experience navigating the mental health system, the challenges they faced, and how those experiences shaped her approach to supporting others. We talk about the importance of recognising when someone is struggling, the challenges of accessing mental health services, the impact on families, and why listening without judgement can make such a difference. Kym also shares how her experiences helped shape T&K Support Services, her passion for mental health education, the Hearing Voices support group and her belief in putting identity before diagnosis. This is a conversation about more than the difficult moments. It's about learning, community, finding your voice and the importance of having people who will stand beside you. Thank you, Kym, for trusting me with such a personal part of your family's story. If this episode brings up difficult feelings, support is available in Australia: Lifeline: 13 11 14 Suicide Call Back Service: 1300 659 467 Beyond Blue: 1300 22 4636 If you or someone else is in immediate danger, call 000. You don't have to navigate difficult times alone.

Beyond the Diagnosis: Lachy's Journey from Lived Experience to Advocacy

Oct 14, 2026 22 min

Identity before diagnosis. A message that sits at the heart of Lachlan's story. In this episode of Sarah Knows Support Workers, Sarah is joined by Lachlan for an open and meaningful conversation about lived experience, mental health, the NDIS and the importance of seeing the person beyond their diagnosis. Lachlan shares his personal experiences of receiving mental health support, navigating the NDIS as a participant and how those experiences have helped shape his approach to working in the disability sector today. One particularly meaningful part of Lachlan's journey is reconnecting with Prue, a nurse who supported him during his time in psychiatric care. Years later, they found themselves working as colleagues and recently shared the stage at a mental health conference, bringing together two perspectives on the same experience. Throughout the conversation, Lachlan offers valuable insights into what meaningful support can look like, including the importance of listening, creating safe spaces, respecting individual experiences and understanding that sometimes simply being present can make a difference. We also explore the work being done through T&K Support Services, the value of peer connection through the Hearing Voices group, and Lachlan's passion for using music as a way to connect with and support others. Beyond his professional work, Lachlan shares what matters most to him, including his family, becoming a father and his hopes of one day establishing Second Chances Studio, a recording space where people can explore their creativity and express themselves through music. This episode highlights the value of lived experience in shaping better services, challenging assumptions and creating a more person-centred approach to mental health and disability support. Lachlan's story is his own, and we're grateful to him for choosing to share his experiences, perspectives and aspirations with our community. Whether you're a support worker, NDIS participant, provider, famil...

NDIS Christmas Rostering: Plan Now, Avoid the Chaos!

Oct 12, 2026 12 min

Christmas is coming… and if you work in NDIS rostering, you know the chaos can start well before December! 🎄😂 Annual leave, public holidays, staff shortages, changing participant routines and those dreaded last-minute cancellations. Sound familiar? In this solo episode of Sarah Knows Support Workers, I'm sharing what I'd be doing RIGHT NOW to prepare an NDIS roster for Christmas, New Year's and January. Drawing on my own experience in disability rostering, we're talking about staff availability, annual leave planning, participant choice, keeping your CRM accurate, checking SCHADS Award conditions and making sure you've got a backup plan when things go sideways. Because good rostering isn't just about filling shifts. It's about communication, preparation and making sure the people we support receive consistent, quality care. My biggest tip? The work you do in October can save you a whole lot of headaches in December! 🎧 Whether you're a support worker, roster coordinator, team leader or NDIS provider, this episode is for you. 💬 Tell me: What's the biggest Christmas rostering disaster you've ever experienced? Because I reckon we've all got a story! 😂 #NDIS #SupportWorkers #NDISRostering #DisabilitySupport #SCHADSAward #SarahKnowsSupportWorkers

Whistleblowing in the NDIS: What Happens When Speaking Up Is the Only Option?

Oct 5, 2026 49 min

What happens when you’ve reported concerns, followed the right processes, raised complaints… and nothing changes? In this episode of Sarah Knows Support Workers, I’m joined again by Belinda Toohey for a very real conversation about whistleblowing in the disability sector. Belinda shares lived experiences from her career, including situations where people with disability were allegedly prevented from leaving services they no longer wanted, concerns around NDIS funding and providers, and what it can take to keep pushing when someone’s rights or safety are at risk. We also talk about what support workers can actually do when something doesn’t feel right — starting with knowing your policies, procedures and Code of Conduct, documenting concerns, speaking up, and knowing when concerns may need to be escalated to regulators, police or other appropriate authorities. Most importantly, this episode is about the people we support. Because support workers are often the eyes and ears on the ground. And sometimes doing the right thing means being willing to say: “No. This isn’t okay.” Belinda’s advice is pretty simple: do the right thing, trust your gut, find people with integrity, and don’t stay silent just because speaking up feels uncomfortable. Pasted text ⚠️ Content warning: This episode discusses alleged abuse, exploitation, restrictive practices, sexual exploitation and other distressing situations involving people with disability. 🎧 Sarah Knows Support WorkersReal conversations about support work, the NDIS, disability and all the messy stuff in between.

Are You a Good Support Worker… or Just a Nice Person?

Oct 5, 2026 7 min

Being kind matters. But kindness alone doesn’t make you a great support worker. In this episode, I’m talking about the difference between being a lovely person and actually being good at the job. We’re talking about reliability, case notes, communication, boundaries, professional judgement, independence, knowing when to speak up, and actually understanding what the person you support wants from their life. Because you can be fun. You can be caring. You can remember the coffee order. You can be the favourite support worker. But if you’re always late, never write useful notes, blur boundaries, or make someone more dependent on you… we need to have a chat. 😂 The sweet spot?Be kind and professional.Be fun and reliable.Be caring and know your role. That’s what makes a bloody good support worker.

Choice & Control vs Duty of Care: When Should Support Workers Step In?

Sep 27, 2026 9 min

Choice and control sounds simple… until a participant makes a choice that might put them at risk. So where does dignity of risk end and duty of care begin? In this episode of Sarah Knows Support Workers, Sarah gets into the real-life situations support workers actually face. What if someone wants to wear shorts when it’s freezing outside? What if a participant with diabetes wants takeaway and a giant sugary drink? What happens when someone refuses their medication? Or stops eating? Do you step in? Do you respect the choice? Do you escalate it? And when could “helping” actually cross the line into controlling someone? We’re talking about: Choice and control Dignity of risk Duty of care Medication refusal Health and safety concerns Restrictive practices Staying within your role When to document and escalate What to do when you genuinely don’t know what to do Because good support isn’t about letting someone do whatever they want and ignoring risk. And it’s definitely not about controlling someone because you think you know what’s best. It’s about finding the balance between rights, choice, safety and your responsibilities as a support worker. Sarah also shares five questions you can ask yourself when you’re unsure, plus where support workers can go for further guidance, including the NDIS Code of Conduct, the Working Together Guide for Workers and the Quality, Safety and You worker orientation module. 🎧 If you work in disability support, this is one worth saving. Follow Sarah Knows Support Workers on Spotify and leave a review if these episodes help you on shift.

"That’s Not the Support Worker I Ordered” — Why I Built SwiftyMatchy Sarah Heriot

Sep 21, 2026 33 min

In this special episode of Sarah Knows Support Workers, the microphone is flipped. James Loveday takes over as host and interviews Sarah about SwiftyMatchy—the support worker finding app created to help NDIS and aged care participants find support workers who genuinely align with them. Sarah shares how years of hearing “that’s not the support worker I wanted” inspired the idea, why better matching matters, and how video profiles can give participants more confidence, choice and control before someone arrives at their door. They also chat about: • The real cost of poor support worker matching• Why personality, availability, interests and location matter• How SwiftyMatchy supports participants, families and support coordinators• The opportunities for independent support workers and providers• Sarah’s bigger vision for choice, control and self-advocacy The right support shouldn’t be left to chance. It should click. Sign up for SwiftyMatchy and be one of the first to join: swiftymatchy.com

Good People Still Need Good Training | Taieri Walsh Cora Workforce

Sep 14, 2026 46 min

What actually makes a great support worker? In this episode of Sarah Knows Support Workers, I chat with Taieri from CORA Workforce about why being kind and having good intentions is only the beginning. Taieri started as a support worker before moving through team leadership, management and support coordination. Along the way, she kept seeing the same problem — good people were being put into complex support roles without always being given the skills, confidence or training they needed. We talk about: 💥 The difference between being a good person and a skilled support worker💥 Why support workers need more than basic compliance training💥 Professional boundaries — being friendly, not friends💥 Why independent support work also means running a business💥 Training for the actual person you're supporting, not just ticking boxes💥 Why support workers need to understand the “why” behind what they do💥 The gaps Taieri saw that led her to create CORA Workforce💥 How better training can improve support for participants AND protect workers💥 Why an informed support worker can make a massive difference Taieri also explains how CORA Workforce uses practical, scenario-based learning designed specifically for frontline disability support workers, including more than 90 courses and training pathways for individual workers and providers. 🎓 Want to check out the training? If you're an independent support worker wanting to build your skills, or you're an NDIS provider wanting better training and capability across your team, check out CORA Workforce: 👉 coraworkforce.com.au You can explore the courses, individual support worker options and provider plans, or request a demo directly through the website. Because participants deserve great support — and support workers deserve the training to actually deliver it. 💚

They Saw the Disability. She Saw Her Son | Lily Grubb, LGO Therapy Group

Sep 7, 2026 49 min

When Lily Grubb’s son Liam was diagnosed with Level 3 autism, was non-speaking and had global developmental delay, her entire world changed. But what frustrated Lily most wasn’t the diagnosis. It was watching people see the disability before they saw her child.In this episode of Sarah Knows Support Workers, Lily shares how she went from a 10-year career in HR to retraining, entering the therapy world and eventually building LGO Therapy Group. We talk about: • Why early intervention can matter so much• What parents should look for when choosing therapists• Why being labelled a “difficult parent” isn’t always a bad thing• Following the child instead of forcing them into a framework• Why connection matters before qualifications• Building a predominantly neurodivergent workforce• What great support workers actually do• Why simply “supervising” someone isn’t good support• Celebrating progress — even when it feels tiny• And the incredible story behind the Little Grubbs Orchard Foundation Lily also shares why the foundation was created: to help children and families access therapy and supports they may otherwise struggle to afford. The Foundation says its mission is to financially support people who don’t have adequate access to therapy supports, including costs the NDIS may not otherwise cover. 🌱 Learn more about LGO Therapy Group or enquire about their services:LGO Therapy Group 💚 Learn more about the Little Grubbs Orchard Foundation or make a donation:Little Grubbs Orchard Foundation The Foundation states that 100% of online donations go towards educating children with special needs, and donations over $2 are tax deductible. 🎧 Follow Sarah Knows Support Workers for more real conversations about disability, the NDIS, support work and the people doing things differently.

Give Them the Chance to Shine | Julie Fisher

Sep 3, 2026 51 min

What does good support actually look like from a family’s point of view? In this episode, Sarah sits down with author, speaker, radio host and mum Julie Fisher to talk about raising her son Darcy, who has Down syndrome, and everything her family has learned along the way. Julie shares the reality of receiving Darcy’s diagnosis, navigating medical challenges, raising three boys, finding the right support workers and providers, and why understanding the whole family matters when you’re supporting someone with disability. They also chat about inclusion, community attitudes, NDIS changes, Julie’s books, her advocacy work and the simple message that has become a huge part of everything she does: Give people the chance, and you’ll see them shine. A warm, funny and very real conversation about disability, family, choice and what great support can look like.

Why Is the NDIS Drowning in Admin? Mark Woodland on Kismet & Better Healthcare

Aug 23, 2026 47 min

Mark retired. It lasted two weeks. Then he bought a farm, got a tractor, collected around 40 chickens and somehow ended up back building technology. 😂 In this episode, I sit down with Mark, founder of Kismet, to ask a pretty important question: Why do we keep making healthcare and NDIS supports harder to access than they need to be? We talk about removing pointless admin, making healthcare more affordable, giving people more flexible ways to access services and why “that’s how we’ve always done it” is not a good enough answer. Mark also shares his journey from the Army to early childhood education, software, farming and eventually Kismet. We also discuss the good happening within the NDIS and why the people creating real change deserve more attention. And yes, the Emu War somehow makes an appearance. Don’t ask. 😂 Download the Kismet app to explore services, find provider matches and keep your NDIS information together: Apple App Store:https://apps.apple.com/au/app/kismet/id6443745099 Google Play:https://play.google.com/store/apps/details?id=healthcare.kismet.app You can also check out Kismet online:https://www.kismet.healthcare/ The 2026 Kismet Awards for Health + Disability Services are also coming up, celebrating the people, providers, products and programs making a positive difference across disability, healthcare and support services. Learn more about the Awards:https://www.kismet.healthcare/awards/info/about

Sex, Consent & Disability: What Every Support Worker Needs to Hear

Aug 19, 2026 46 min

Sexuality doesn’t disappear when someone has a disability—but access to clear, respectful education often does. In this episode, Sarah sits down with sexuality and relationships educator Melanie Guiney, someone she first learned from more than 15 years ago. Together, they unpack the conversations support workers are often expected to handle—but are rarely trained for—including: • Consent and the importance of being able to say no• Privacy, dignity and public versus private behaviour• Healthy relationships, body safety and warning signs• Answering awkward questions without creating shame• Supporting people who communicate differently• Knowing when it’s time to bring in a specialist This conversation is honest, practical and sometimes confronting—but it’s one our sector needs to have. Because people with disability deserve more than protection. They deserve choice, privacy, dignity, relationships, pleasure and accessible education. If you’re a support worker, team leader, parent, carer or allied health professional, this is an episode to save and share. Find Melanie at:https://thriverehab.com.aumelanie@thriverehab.com.au Content note: This episode discusses sexual assault, abuse, consent and trauma.

From Support Worker to NDIS Business Leader | Kelvin Kamara

Aug 6, 2026 41 min

What does strong leadership really look like in disability support? In this episode, Sarah chats with Kelvin Kamara from Hopewell Community Care about his journey from support worker and house supervisor to helping grow a family-run NDIS provider alongside his wife. Kelvin shares the honest reality of starting fresh, building industry relationships, supporting people with complex health and behaviours, and learning that experience alone doesn’t automatically bring referrals. They also discuss leadership, workplace culture, the lessons Kelvin has carried between the disability sector and the Army Reserve, and why quality support should always come before business growth. Connect with Kelvin through LinkedIn or visit Hopewell Community Care online.

KoalaOne: The AI-Powered NDIS CRM for Support Workers & Providers | Bhavin Patel

Aug 3, 2026 37 min

What if NDIS providers and support workers could spend less time completing admin—and more time supporting participants? In this episode of Sarah Knows Support Workers, Sarah chats with Bhavin Patel, founder of Koala One, an AI-powered platform created by an experienced NDIS provider. They discuss how Koala One can help with: Writing case notesManaging NDIS budgetsRostering and worker matchingTracking compliance gapsManaging staff, vehicles and propertiesReducing everyday administrationBringing important information into one systemSupporting independent workers, growing teams and larger providersBhavin also shares how Koala One began as a university project and grew into a real platform used by NDIS businesses—including his own. Less time buried in admin. More time delivering quality support. 🙌 👉 Explore Koala One: https://koalaone.com 🎧 Subscribe to Sarah Knows Support Workers for honest conversations about support work, disability services and the Australian NDIS. #KoalaOne #NDIS #NDISProviders #SupportWorkers #DisabilitySupport #SupportCoordination #NDISSoftware #NDISCompliance #ArtificialIntelligence #CaseNotes

NDIS Compliance Made Simple: Get Audit-Ready with AI | Adam Stefano, Cenaris

Jul 20, 2026 41 min

NDIS compliance does not have to mean messy spreadsheets, scattered documents and a last-minute panic before your audit. In this episode, Sarah sits down with Adam Stefano, psychologist and co-founder of Cenaris, to unpack how his experience in mental health, healthcare leadership and compliance inspired him to build a smarter way for providers to stay audit-ready. Adam explains how Cenaris helps registered and aspiring NDIS providers organise their evidence, map documents against the NDIS Practice Standards, identify gaps and receive practical guidance on what to improve. The platform can support everyone from solo providers starting their registration journey through to larger organisations. Sarah and Adam also chat about: ✨ Why compliance should improve care—not just tick boxes✨ The risks of relying on generic policy packs✨ How AI can support providers without replacing human judgment✨ Keeping sensitive healthcare information safe in Australia✨ Building an affordable platform while working full-time✨ Adam’s hopes for Cenaris and the future of quality care Cenaris is currently offering a 30-day trial with no credit card required, so you can explore the platform before deciding whether it is right for your business. 👉 Ready to become audit-ready without the chaos? Register and start exploring Cenaris at cenaris.com.au.

How to Go From Solo Support Worker to NDIS Business Owner

Jul 9, 2026 10 min

Thinking of going from solo support worker to running your own business? This episode is for the support workers who are amazing on shift but are starting to ask, “Could I actually turn this into something bigger?” We’re talking about the jump from doing the work to building something that can actually grow. Clients, boundaries, systems, pricing, confidence, admin, and the part no one likes to say out loud… you cannot just wing it forever. Because being good at support work is one thing. Building a business around it is a whole different beast. In this episode, we chat about: How to know if you’re ready to go solo Why local support work still matters The difference between being busy and being profitable What support workers need to think about before scaling Why systems save your sanity How to stop treating your business like a side quest This is real talk for support workers who want more freedom, more impact, and less chaos. No fancy business fluff. Just the stuff you actually need to think about before you make the leap. 🎧 Listen now and send this to a support worker who keeps saying, “I reckon I could do this myself.”

Think Buying an NDIS Business Is Like Coffee or Hair? Think Again.

Jul 8, 2026 13 min

Most people think buying an NDIS business is just a matter of snapping up a shiny registration online—big mistake. Sarah dives into why that "easy buy" is a dangerous illusion and how rushing in without proper checks can threaten your reputation, your finances, and most importantly, the people you support.This isn’t a quick flip like selling burgers or clothes—you're stepping into a complex world where trust, compliance, and participant safety are everything. Sarah shares the real risks of buying a "clean skin" registration, explaining why registration isn’t a shortcut but a license to deliver safe, quality care. She breaks down the critical questions you must ask before signing any dotted line: What exactly are you buying? Who are the people involved? Are the participants aware and protected? And crucially, do you understand the responsibilities that come with each registration group?You’ll discover: how to spot red flags like poor audits, staff issues, or murky systems that spell disaster down the road. Sarah unpacks the legal, financial, and ethical landmines lurking behind careless purchases—and why the sector is demanding higher standards. Plus, her top tips for vetting providers, interrogating sales promises, and embracing the true responsibilities of a quality provider.Why does it matter? Because buying blindly could mean risking people’s lives for a quick profit, and that’s a gamble nobody should take. The shift toward accountability and compliance isn’t just bureaucratic red tape—it’s a safeguard for vulnerable lives. If you’re considering buying an NDIS business, or just want to understand the risks of jumping in unprepared, this episode is your crash course in doing it right.Ready to avoid the costly pitfalls and actually do right by your future participants? Tune in. Sarah’s no-nonsense advice could save you—and the people you serve—a whole lot of trouble.

NDIS Price Guide 2026–27: What Support Workers Need to Read Before January 2027

Jun 22, 2026 6 min

The new NDIS Annual Pricing Review is 186 pages long… and respectfully, most support workers do not have time to read it front to back unless they have lost a bet. In this solo episode, Sarah breaks down the key pages support workers, independent support workers and sole traders should read — in order — to understand what the NDIS is proposing, why it matters and what could change before January 2027. We cover: Pages 6–14 for the executive summaryPages 32–36 for the reasoning behind registered vs unregistered provider pricingPages 37–59 to understand how support worker rates are builtPages 136–154 for community participation, travel, cancellations and the proposed 10% reduction for some unregistered providersPages 176–178 for the Disability Support Worker Cost ModelThis is not a new invoicing rate card. It is the NDIA’s Annual Pricing Review and its recommendations for future pricing. If you invoice NDIS participants, work independently, run a small support-worker business, or deliver community access and participation supports, this episode is your easy-English starting point. Go read it. Understand it. Do not let January 2027 sneak up on you wearing a fake moustache.

Behaviour Support That Actually Makes Sense with Matt Sevier

Jun 10, 2026 31 min

In this episode of Sarah Knows Support Workers, Sarah chats with Matt Sevier, Founder and Director of Steppr, a Positive Behaviour Support provider based in WA. Matt shares how his own lived experience, time as a support worker, and work as a behaviour support practitioner shaped the way he sees the NDIS, PBS, families, and support teams. We talk about what Positive Behaviour Support actually means in easy English, why behaviour support plans need to be easier to understand, why training matters, and how support workers and families often hold the most important information. This is a must-listen for support workers, families, PBS practitioners, and NDIS providers who want behaviour support to feel less like paperwork and more like real support. Because let’s be honest… if no one understands the plan, the plan isn’t helping anyone. To learn more about Matt and the work he’s doing at Steppr, visit:https://www.steppr.com.au/

What Works for Me on Social Media in 2026 | NDIS Provider Marketing

Jun 8, 2026 19 min

NDIS providers, support worker businesses and independents, this one is for you. In this solo episode, I’m talking about why social media in 2026 needs to be more than copied Canva posts and “we’re hiring” tiles. Instagram and TikTok are where many support workers are scrolling. YouTube is where you can build a trust library with deeper content. LinkedIn is where business-to-business relationships happen with providers, support coordinators, plan managers and sector leaders. But the big message is this: your content needs to feel real. People want to see helpful information, real stories, clear education, reels, carousels, collaboration and proof that your organisation actually understands the people it supports. If you want support workers to join you, families to trust you, and support coordinators to refer to you, your social media needs to do more than look pretty. It needs to connect.

Chosen Family, Real Belonging & the Support Work That Changes Lives

Jun 1, 2026 44 min

In this episode of Sarah Knows Support Workers, Sarah chats with Traidy, founder of Chosen Family, about support work, advocacy, inclusion, and what it really means to create a place where people feel safe, seen, and supported. Traidy shares how he went from law, ministry, and community work into support work, and how one unexpected shift helped lead to the creation of Chosen Family. This conversation dives into LGBTQIA+ inclusion, cultural care, disability support, belonging, AI, leadership, and why good support work is never just “a shift.” It is connection, trust, choice, and sometimes helping someone build a whole new life. We also talk about the power of chosen family, why providers need to keep learning, and how support workers can make a real impact when they take the time to truly know the person in front of them. To learn more about Chosen Family, visit:https://www.chosen.family/

Creating SIL Match: Helping People Find the Right Supported Living Arrangement

May 28, 2026 41 min

In this episode of Sarah Knows Support Workers, I chat with Umberine Williams, founder of SIL Match, about her journey through the disability sector and why she created a platform to help people find better supported living matches. Umberine shares her background as a Local Area Coordinator, her volunteer work with the Office of the Public Advocate, and what she learned from seeing supported accommodation before and after the NDIS. We talk about the real challenges participants, families, support coordinators and providers face when trying to find the right SIL arrangement — because finding a house is one thing, but finding the right people to live with is a whole different story. We also unpack how SIL Match works, why profiles are anonymous, how matching is based on real preferences and support needs, and why participant choice and safety need to sit at the centre of everything. This is a great listen for support coordinators, SIL providers, participants, families, and anyone who cares about people living in homes that actually feel like home. Find SIL Match at silmatch.org or connect with Umberine on LinkedIn.

Kindship CEO Hayley Thiele on NDIS Reforms, Parents and Plan Management

May 18, 2026 55 min

In this episode of Sarah Knows Support Workers, I sit down with Hayley Thiele, CEO of Kindship, for a real and honest chat about NDIS changes, plan management, parenting, support workers, and what families are feeling right now. Hayley shares her story as a mum of three, her journey into the disability sector, and how her lived experience led her into support coordination and now Kindship. We talk about: NDIS reforms and why families are feeling overwhelmedWhat Kindship does for parents and carersWhy clear NDIS information mattersThe role of plan managersHow Kindship is building community and education for familiesWhy support workers are still the beating heart of good care This conversation is honest, easy to understand, and full of lived experience. No fear-mongering. No jargon soup. Just a real chat about what is happening in the NDIS and why families, providers and support workers need clear information more than ever. Learn more about Kindship here:https://www.kindship.com.au/supportpathways

Keeley’s Cause: From School Exclusion to 691 iPads for Kids With Autism

May 14, 2026 46 min

She Was Denied an iPad at School — Now Keeley’s Cause Has Helped 691 Kids With Autism In this episode of Sarah Knows Support Workers, Sarah chats with Sharon from Keeley’s Cause about the powerful story behind the charity changing lives through iPads, communication, and inclusive education. Keeley struggled through school, bullying, and being denied the technology that could have supported her learning. After receiving a diagnosis of mild intellectual disability, Keeley turned her pain into purpose and told her mum she wanted to start a charity so other children would not have to go through what she did. Today, Keeley’s Cause has provided 691 iPads to children with autism, intellectual disability, and communication needs across Australia. Sarah and Sharon talk about: How Keeley’s Cause startedWhy iPads can be life-changing for autistic and non-verbal childrenThe reality for families trying to access assistive technologyWhy inclusive education still has a long way to goThe emotional impact of giving children a way to communicateThe upcoming Keeley’s Cause Gala and how people can support This is a beautiful conversation about advocacy, disability, education, family, and what happens when one young person decides to make the world a little fairer. Support Keeley’s Cause:Website: keeleyscause.org.auInstagram/Facebook: Keeley’s Cause

How We Made It to 100 Episodes: Support Workers, NDIS Stories and Real Sector Conversations

May 7, 2026 12 min

We made it to 100 episodes of Sarah Knows Support Workers — and honestly, I don’t think I realised how big that was until now. This podcast started with no fancy business plan, no perfect strategy, and no big production team behind it. It started because I genuinely enjoy talking to people in the NDIS, disability and aged care sector. I love hearing how people got started, what they have learned, what they are still figuring out, and how they keep showing up when things get hard. In this solo episode, I reflect on the journey to 100 episodes and what this podcast has taught me about support workers, NDIS providers, business owners, participants, leadership, burnout, sector change and resilience. The truth is, the NDIS sector is not easy right now. There are big changes happening. Providers are under pressure. Support workers are tired. Participants and families are trying to understand what comes next. But through all of that, there are still people doing incredible work every single day. This episode is a celebration, but it is also a real conversation. I talk about why the podcast has lasted this long, why curiosity matters, why support workers need more honest conversations, and why storytelling is so important in this sector. Every guest, every solo episode and every listener has helped shape this podcast into something much bigger than I expected. If you work in the NDIS, aged care, disability support, support coordination, provider space, or frontline care, this episode is for you. Thank you for listening, sharing, supporting and being part of the first 100 episodes. Here’s to more real talk, more learning, more sector stories and more conversations that actually matter.

SIL & Respite Explained: What Every Support Worker Needs to Know | Pure Living Accommodation

May 6, 2026 38 min

In this episode of Sarah Knows Support Workers, Sarah chats with Stevie-Lee Molina, founder and director of Pure Living Accommodation and Care, about what quality support can really look like in the NDIS. Stevie-Lee shares her journey from support work, crisis work and child protection into building a registered NDIS business that provides SIL, respite, community access and skill-building supports around the Hunter Valley area. This conversation covers: ✨ What makes a good SIL home feel like an actual home ✨ Why oversight, communication and routine matter ✨ Green flags families and coordinators should look for ✨ How small goals can lead to huge participant wins ✨ Why support workers need training, guidance and the right attitude ✨ The future of Pure Living, Pure Start and skill-building programs This episode is full of real talk about participant choice, dignity, independence and building supports that actually help people grow. To learn more about Stevie-Lee and Pure Living Accommodation and Care, visit: purelivingaccommodationandcare.com.au

You Are Not Just a Support Worker — Em Hoskin from Your Best Support on What You're Really Worth

May 4, 2026 46 min

In this episode of Sarah Knows Support Workers, Sarah sits down with Em Hoskin from Your Best Support to talk about what real, person-centred NDIS support actually looks like. Em shares how she went from support worker and support coordinator to building a registered NDIS provider during COVID, and why consistency, communication, and getting in the thick of support work still matters. This conversation covers support coordination, psychosocial disability, participant independence, building capacity, communication styles, provider accountability, and why support workers are so much more than “just support workers.” We also talk about the original purpose of the NDIS, helping people move forward, and why good support should build skills, confidence, and community connection — not keep people stuck. Perfect for NDIS support workers, support coordinators, providers, participants, families, and anyone who cares about better disability support in Australia. In this episode, we cover: NDIS support coordination Person-centred support Support worker skills Building participant independence Psychosocial disability support Communication and behaviour Provider responsibility Real stories from the disability sector Guest: Em Hoskin, Your Best Support Host: Sarah Heriot, Sarah Knows Support Workers

NDIS Changes 2026 Explained: Support Workers, Funding Cuts & The Future of Care

Apr 28, 2026 55 min

What’s really happening with the NDIS right now… and what does it actually mean for support workers, providers, and participants? In this episode, I join Jackie for a real, unfiltered conversation about the latest NDIS changes, funding cuts, and the growing uncertainty across the sector. We break down:• What the recent NDIS announcements actually mean (without the fear-mongering)• The truth about funding cuts and social & community supports• Why support workers are leaving the sector — and what’s replacing them• Independent vs provider models — what’s really changing• The future of registration, audits, and compliance• How the NDIS has shifted from community-first to system-heavy• What “good care” should actually look like moving forward We also talk about the real heart of the sector — the people. The wins, the challenges, and why community connection still matters more than ever. If you’re a support worker, provider, participant, or just trying to make sense of where the NDIS is heading… this is the conversation you need to hear. Follow Jacque Grant here

HireUp CEO Peter Willis on NDIS Leadership, Support Workers and the Future of Disability Care

Apr 23, 2026 53 min

In this episode, Sarah sits down with Peter Willis, CEO of HireUp, to talk about leadership, support workers, provider growth, and the future of disability care in Australia. Peter shares his journey from consulting and public policy into the disability sector, how he worked his way through HireUp into the CEO role, and what it takes to lead one of Australia’s best-known support platforms. This conversation dives into NDIS leadership, support worker flexibility, provider partnerships, culture, aged care, workforce growth, AI in support work, and how HireUp is responding to sector change. Peter also talks about building strong teams, protecting culture as organisations grow, listening to feedback, and why support workers bring some of the most valuable real-world skills into the sector. If you are an NDIS participant, aged care participant, family member, support worker, provider, or someone looking for flexible support options, this episode gives you a real behind-the-scenes look at how HireUp thinks about quality support, worker choice, and the future of care. Want to learn more about HireUp?Visit the HireUp website to explore support services, find support workers, learn about provider partnerships, and see how HireUp can support participants, families, and care teams across AustraliaIn this episode, Sarah sits down with Peter Willis, CEO of HireUp, to talk about leadership, support workers, provider growth, and the future of disability care in Australia. Peter shares his journey from consulting and public policy into the disability sector, how he worked his way through HireUp into the CEO role, and what it takes to lead one of Australia’s best-known support platforms. This conversation dives into NDIS leadership, support worker flexibility, provider partnerships, culture, aged care, workforce growth, AI in support work, and how HireUp is responding to sector change. Peter also talks about building strong teams, protecting culture as organisations grow, listen...

The Support Workers Who Actually Change Lives (It’s Not What You Think)

Apr 17, 2026 5 min

Not all support workers are the same. Some turn up… and some actually show up. In this episode of Sarah Knows Support Workers, Sarah talks about the real difference between average support and life-changing support. This isn’t about ticking boxes or following routines — it’s about being present, getting curious, and actually caring about the person in front of you. We cover: Turning up vs showing up as a support workerWhy curiosity is your biggest strengthHow to spot opportunities that aren’t written in a planSupporting independence in real, everyday momentsFollowing through and building trust over timeThis episode is for NDIS support workers who want to go beyond the basics and genuinely make an impact. Because the best support workers?They give a sh*t.

Support Worker Guide: What to Do When a Participant Refuses Their Support Plan

Apr 15, 2026 7 min

What should a support worker do when an NDIS participant says no to their support plan? In this episode, Sarah breaks down why participants say no, what support workers often get wrong, and how to respond in a way that respects choice and control while still doing your job well. She covers person-centred care, support plan flexibility, documentation, shift notes, patterns of refusal, when to involve a support coordinator, and how to protect yourself professionally. This is a practical episode for NDIS support workers who want to build trust, respond well in the moment, and support participants in a way that actually fits their life.

"How Support Workers Are Using Community Events to Get More Participants | Cody Thompson

Apr 13, 2026 55 min

In this episode, Sarah sits down with Cody Thompson, co-founder of Disability Events Community (DEC) and Aged Care Events Community (ACEC) — two fast-growing platforms connecting NDIS participants, aged care participants, providers, and support workers across Australia. From humble beginnings in Perth to hosting events across Australia, Cody shares how local community events are transforming how people find support, build connections, and grow in the disability and aged care sectors. You’ll learn: How community events are helping participants find the right supportsWhy networking matters more than ever in the NDIS and aged care sectorsHow providers can build real connections (not just collect business cards)The power of community-led events across AustraliaWhat’s next for Disability Events Community and Aged Care Events CommunityThe Disability Events Community (DEC) connects people living with disability, families, carers, and professionals with local, quality supports and services through accessible community expos across Australia. The Aged Care Events Community (ACEC) focuses on helping older Australians and their families connect with supports, services, and information in their local communities through smaller, more meaningful events. This conversation is packed with insights on community, connection, networking, and building meaningful relationships in the disability and aged care space. 🎟️ Disability Events Community 👉 https://www.thedec.com.au/ 🎟️ Aged Care Events Community 👉 https://www.theacec.com.au/ NDIS ParticipantAged Care ParticipantSupport WorkerProviderAllied HealthPlan ManagerSupport CoordinatorOr Anyone Passionate About Community

NDIS Home Care Technology: How One App Is Solving the Family Coordination Problem | Lisa Thomson

Mar 23, 2026 38 min

NDIS families across Australia are struggling to coordinate care, manage communication, and keep everyone informed. When Lisa Thomson couldn’t find a solution, she built one. In this episode of Sarah Knows Support Workers, Sarah sits down with Lisa Thomson, founder of Harmonies Home Health Hub, to explore how technology is transforming home care, aged care, and disability support across Australia. This episode is for support workers, NDIS providers, families, and aged care professionals looking to simplify care coordination and improve outcomes. • Why NDIS families struggle to coordinate care• How Harmony Home Health Hub improves communication• The gap between care plans and real-life delivery• How technology supports independence• What better care coordination looks like in Australia 👉 Follow Lisa Thomson & Harmony Home Health Hub👉 Subscribe to Sarah Knows Support Workers for more NDIS insights In this episode you'll learn: https://harmoniehealth.com.au/

NDIS Compliance & Auditing Explained: How Australian Providers Can Turn Audits Into a Growth Strategy

Mar 19, 2026 41 min

NDIS providers across Australia often fear audits — but what if audits became your biggest business advantage? In this episode of Sarah Knows Support Workers, Sarah speaks with Keturah from Quality HQ about building strong compliance systems that actually support providers, support workers, and participants. This episode is essential for NDIS providers, business owners, and quality managers. • Why audits can strengthen your NDIS business• What the NDIS Commission looks for• How to build quality systems that work• Why off-the-shelf policies fail providers• Where AI fits into NDIS compliance 👉 Follow Keturah & Quality HQ👉 Subscribe to Sarah Knows Support Workers

Support Worker Burnout in Australia: Signs, Causes & How NDIS Providers Can Stop Losing Their Best People

Mar 10, 2026 20 min

Support worker burnout is one of the biggest issues in Australia's NDIS sector — and it's impacting participants, providers, and the workforce. In this episode of Sarah Knows Support Workers, Sarah shares real insights from 15+ years in the disability sector. • Signs of support worker burnout• Why isolation is common in 1:1 supports• How burnout impacts participants• What providers should do differently• How to improve support worker wellbeing 👉 Follow Sarah Heriot👉 Subscribe to Sarah Knows Support Workers In this episode you'll learn:

NDIS Provider Marketing: Why Authentic Relationships Beat Algorithms Every Time | Solomon

Mar 5, 2026 59 min

NDIS providers across Australia are trying to grow — but many are doing it backwards. In this episode of Sarah Knows Support Workers, Sarah speaks with Solomon about building authentic relationships, personal branding, and growing your NDIS business. • How relationships grow NDIS businesses• Personal branding for support workers• Ethical storytelling in disability• Building trust with families• Marketing strategies for NDIS providers 👉 Follow Solomon👉 Subscribe to Sarah Knows Support Workers In this episode you'll learn:

Adaptive Clothing & NDIS Supplies: How Better Products Restore Dignity for Participants | Bec Parry, InCare Supports

Mar 2, 2026 37 min

The right products can restore dignity for NDIS participants — but many support workers don’t know what's available. In this episode of Sarah Knows Support Workers, Sarah speaks with Bec Parry about adaptive clothing, disability products, and improving daily life for participants. • Adaptive clothing for disability support• Continence products and dignity• Product recommendations for support workers• Disability supply challenges in Australia• Person-centred care products 👉 Follow Bec Parry & InCare Supports👉 Subscribe to Sarah Knows Support Workers In this episode you'll learn:

NDIS Provider Marketing & Growth Strategy: What's Actually Working in Australia Right Now | Chris Lapa

Mar 2, 2026 51 min

Many NDIS providers across Australia struggle to grow — not because their services are poor, but because their marketing isn’t working. In this episode of Sarah Knows Support Workers, Sarah sits down with Chris Lapa to break down what actually works when growing an NDIS business in Australia. This episode is for NDIS providers, support workers, and disability business owners wanting to attract more participants and build a strong reputation. • Common marketing mistakes NDIS providers make• How to build referral networks in the disability sector• Personal branding vs business branding• Marketing strategies for NDIS providers in Australia• How to grow your NDIS business sustainably 👉 Follow Chris Lapa👉 Subscribe to Sarah Knows Support Workers In this episode you'll learn:

Why NDIS Support Worker Matching Matters More Than Funding, Hours or Compliance

Feb 24, 2026 4 min

Two NDIS participants. Same funding. Same hours. Completely different outcomes. The difference? The support worker. In this episode of Sarah Knows Support Workers, Sarah shares why matching the right support worker is one of the most important decisions in disability support. • Why matching matters in disability care• How poor matching impacts participants• What choice and control really means• How providers can improve matching• Why relationships drive better outcomes 👉 Follow Sarah Heriot👉 Subscribe to Sarah Knows Support Workers In this episode you'll learn:

Trauma-Informed NDIS Support for Young People: From Support Worker to CEO | Yosmerys Aparicio Cuencas

Feb 16, 2026 40 min

Supporting young people with disability requires trauma-informed care, leadership, and strong support worker teams. In this episode of Sarah Knows Support Workers, Sarah sits down with Yosmerys Aparicio Cuencas to discuss youth mentoring and building an NDIS business. • Trauma-informed support for young people• Building youth mentoring programs• From support worker to CEO• Supporting complex behaviours• Leadership in disability support 👉 Follow Yosmerys Aparicio Cuencas👉 Subscribe to Sarah Knows Support Workers SEO Keywords:NDIS youth support Australia, trauma-informed care disability, youth mentoring NDIS, disability leadership Australia, Sarah Knows Support Workers In this episode you'll learn:

Stop Posting for Posting’s Sake: Ethical NDIS Marketing That Works with Michelle Flynn

Feb 9, 2026 48 min

In this episode I sit down with Michelle Flynn, Growth & Marketing Manager at aryse (https://aryse.com.au/) — a service doing great things in the disability space. Michelle unpacks what ethical, effective marketing really means in an industry where trust and connection matter more than slick ads. We get honest about: ✨ Why emotional, values-based messaging will always beat hype ✨ The difference between posting content for the sake of it vs content with purpose ✨ How your team’s behaviour out in the community is your most powerful marketing tool ✨ Balancing creative ambition with clear strategy and outcomes ✨ How to scale, delegate and lead without losing your brand’s heart ✨ The importance of real stories that humanise your service ✨ And the marketing mistake that involved 2,000 mousepads with the wrong name 😅 If you’re a provider, business leader, support worker, marketer or anyone wanting to grow in the NDIS sector with integrity — this one will give you practical takeaways, grounded insights, and a fresh way to think about promotion in a space that’s not always “sexy,” but absolutely essential. Find aryse + connect with Michelle on LinkedIn to continue the conversation and keep learning.

The Hidden SIL Problem No One Is Talking About: Rostering & Claiming

Feb 5, 2026 46 min

Running a SIL service and feel like you’re constantly juggling rosters, funding, staff needs, and compliance… and still wondering if you’re getting it right? You’re not alone — and you’re not failing. In this episode, Sarah chats with Josh Pix from Resolv, a team that works alongside SIL providers across Australia to fix one of the biggest hidden problems in the sector: rostering and claiming that doesn’t actually match participant funding. We talk about:• Why SIL rostering is one of the hardest jobs in the NDIS• How “being nice” and adding extra hours can quietly cost providers thousands• The real impact of incorrect rostering on participants and staff• Why leadership in disability looks different (and starts with kindness)• What a SIL “health check” actually looks at• Why even experienced providers get this wrong — and why that’s okay Josh shares insights from working with hundreds of providers and explains why this isn’t about working harder — it’s about having the right systems and support in place. If you’ve ever cried over a roster, worried about funding gaps, or felt like SIL is an impossible puzzle… this episode will make you feel seen — and give you a clearer path forward. 🎧 Perfect for SIL providers, service managers, team leaders, and anyone responsible for rostering or compliance in the NDIS space.

From Mugs to Matchmaking: A Support Worker Tale

Jan 25, 2026 3 min

I’m not great at elevator pitches — and honestly, I don’t want to be. I’m better at listening.Listening to why you do what you do.How you got here.And what actually matters to you. In this episode, I share the real story behind Support Worker Store — how it accidentally turned three years old, how it started while I was pregnant with my third child, and how it evolved from funny support-worker mugs into something much bigger. We talk about:✨ Playing too small (and realising it)✨ Building a brand while pivoting… a lot✨ The podcast journey (70+ episodes in — wild)✨ Why matching matters in disability support✨ The origin story of Swifty Matchy (yes, inspired by reality TV 👀)✨ And why “that’s not what I ordered” is something too many NDIS participants feel This isn’t a polished pitch.It’s the honest, messy, values-driven version. If you work in the NDIS, care about quality support, or just love a good origin story — this one’s for you. 👇 Drop your thoughts in the comments👍 Like if this resonated🔔 Subscribe for more real conversations from inside the sector — Sarah

NDIS Career Pathways: How to Go from Support Worker to Leadership in Australia's Disability Sector | Joel Scott

Jan 23, 2026 48 min

Support work can lead to leadership — and Joel Scott proves it. In this episode of Sarah Knows Support Workers, Sarah speaks with Joel Scott about career growth in Australia's disability sector. • Career growth in disability support • From support worker to leadership • Skills needed to grow • Leadership in disability services • Career pathways in NDIS 👉 Follow Joel Scott 👉 Subscribe to Sarah Knows Support Workers

Rebuilding Allied Health: Inside Australian Therapy Hub & the Tech Changing Care

Jan 22, 2026 23 min

What happens when people inside the NDIS get fed up with broken systems… and decide to build something better? In this episode, I’m joined by Ammar Kazi and Valentina Aushana, the founders of Australian Therapy Hub (ATH) — an all-in-one platform designed to make therapy simpler, fairer, and more human for NDIS participants, therapists, and families. We unpack: Why the current allied health systems weren’t cutting it How admin, travel, and paperwork were eating into actual care What happens when participants get real choice and control How ATH reduces burnout for therapists Why simplicity, clarity, and privacy were non-negotiables And how tech can support care without replacing human connection This isn’t another “tech for tech’s sake” story. It’s about getting funding back where it belongs — into care, not wasted admin. ATH is now live, growing, and refining in real time — and 2026 is shaping up to be a big year. If you’re a: NDIS participant or family Therapist or allied health professional Support coordinator Or someone who cares about better systems in care 👉 This episode is for you. 🔗 Learn more:https://austherapyhub.com.au/ 📲 Follow: Australian Therapy Hub on Instagram & Facebook

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Podcast details

Created by: Sarah Heriot
Status: Active
Latest episode: Nov 9, 2026
Episodes: 128
Release period: Weekly
Avg. episode length: 28 min
Explicit: No
Language: English

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