ETA

Stop Requested

About the show

Stop Requested is a podcast hosted by Christian Londono and Levi McCollum, where they explore all things transit—from public transportation trends and innovations to the daily experiences of riders and transit professionals. Join them for insightful discussions, industry interviews, and a behind-the-scenes look at the challenges and successes shaping the future of mobility. Whether you're a transit enthusiast, professional, or curious commuter, Stop Requested is your stop for all things transit!

Newest episodes

Rethinking the Transit Bus with Nicolas Letendre

Nov 9, 2026 45 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Nicolas Letendre, founder and CEO of Letenda, a Canadian electric bus manufacturer. Drawing on more than 20 years of experience in vehicle manufacturing and aerospace, Nicolas shares his journey from engineer to entrepreneur and how he identified an opportunity to develop a 30-foot battery-electric bus designed to fill a gap in the North American transit market. The conversation explores how Letenda is rethinking bus design through prototyping, operator feedback, and innovations in accessibility, safety, and maneuverability. Nicolas also discusses the challenges of fleet electrification, the importance of matching vehicle size to service needs, and what it takes to bring a new transit bus from concept to production.

Bonus: Making the Case for Collaboration in Transit Technology with Eric Kaled

Nov 6, 2026 14 min

In this bonus episode of Stop Requested, recorded at APTA EXPO 2026 in Chicago, Christian Londono and Levi McCollum talk with Eric Kaled, Segment President of Detection & Measurement at SPX Technologies, which includes Genfare, about the importance of collaboration among transit technology providers. Eric explains why disconnected systems create challenges for transit agencies and how better integration can improve operational efficiency, access to information, and the rider experience. The conversation explores how technology vendors can work together to connect systems through APIs, why transit agencies are increasingly prioritizing integration, and what it takes to build successful partnerships. Eric also discusses the importance of clearly defining project scope, responsibilities, costs, and liability so that agencies and vendors can work toward better outcomes for public transportation.

What Goes Into Building a Transit Bus with Paul Germo

Nov 4, 2026 1 hr 5 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Paul Germo, a transit consultant with more than 15 years of experience in bus manufacturing, inspections, and procurement. Paul shares his perspective on the challenges of purchasing new transit vehicles, the importance of involving maintenance and operations staff in procurement decisions, and how poor communication can lead to costly delays and mistakes. The conversation explores what happens on the factory floor, why transit buses are still largely built by hand, and what inspectors look for before vehicles are delivered to agencies. Paul also discusses common manufacturing defects, the challenges of introducing new vehicle technologies, and how transit agencies and manufacturers can work together to improve quality and reliability.

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All episodes

Rethinking the Transit Bus with Nicolas Letendre

Nov 9, 2026 45 min

Bonus: Making the Case for Collaboration in Transit Technology with Eric Kaled

Nov 6, 2026 14 min

What Goes Into Building a Transit Bus with Paul Germo

Nov 4, 2026 1 hr 5 min

Bonus: Introducing COR Transit, a New Player in U.S. Bus Manufacturing

Oct 30, 2026 34 min

In this bonus episode of Stop Requested, recorded live at APTA TRANSform & EXPO 2026 in Chicago, Levi McCollum and Christian Londono sit down with John Walsh, Chief Commercial Officer, and Mike Ammann, Vice President of Transit Division at ABC Companies, to discuss the launch of COR Transit, a new American bus manufacturer. The conversation explores the challenges facing U.S. bus manufacturing, including limited competition, rising costs, long delivery times, and the need to give transit agencies more options. John and Mike share their approach to designing a transit bus from the ground up, emphasizing reliability, safety, and ease of maintenance. They also discuss balancing standardization with customization, leveraging ABC Companies' existing parts and service network, and their plans for prototype development in 2027 and initial vehicle deliveries in 2028.

Defining Success in Public Transit with Ehren Bingaman

Oct 27, 2026 1 hr 1 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Ehren Bingaman, National Transit Practice Leader at Burgess & Niple, about leadership, organizational purpose, and defining what success looks like for a transit agency. Drawing on his experience in Indianapolis, Detroit, and Atlanta, Ehren shares lessons on building regional partnerships, navigating competing priorities, and turning ambitious transit plans into meaningful results. The conversation explores why agencies need to understand what they want to accomplish before deciding how to measure success. Ehren challenges the industry's reliance on ridership as a primary performance metric, discusses the importance of using data to improve decision-making, and shares his perspectives on financial challenges, organizational leadership, and developing the next generation of transit professionals.

Bonus: Three Tech CEOs, Three Ideas for Better Transit at APTA EXPO

Oct 23, 2026 26 min

In this bonus episode of Stop Requested, recorded at APTA EXPO 2026, Levi McCollum and Christian Londono sit down with Walter Jenkins, CEO of TransitChat; Lizzie Speed, CEO of Greenlight Robotics; and Anthony Trasatti, CEO of Ontra Mobility, to discuss the new technologies and ideas they're bringing to public transportation. The conversation explores improving communication and accountability within transit agencies, using AI to evaluate service planning scenarios, and developing collision avoidance technology to support bus operators and improve safety. The three CEOs also share what drew them into public transportation, the challenges they're working to solve, and how their innovations could help agencies operate more effectively.

A New Vision for Chattanooga Transit with Charles Frazier

Oct 19, 2026 54 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Charles Frazier, CEO of the Chattanooga Area Regional Transportation Authority (CARTA), about the challenges of rebuilding a transit agency after decades of underfunding while preparing for the future. Charles shares his journey through public transportation leadership, the personal experience that shaped his career, and why listening to employees, riders, and elected officials is essential to creating meaningful change. The conversation explores CARTA's efforts to improve service reliability, modernize infrastructure, strengthen community relationships, and establish a long-term vision for transit in Chattanooga. Charles also discusses a $25 million federal grant supporting autonomous shuttles and workforce development, the importance of aligning transit planning with community growth, and why agencies must balance fixing today's problems with investing in tomorrow's opportunities.

Bonus: Santiago de Chile’s Transit Comeback with Alejandro Schmidt and Freddy Canales (Spanish)

Oct 15, 2026 31 min

In this bonus episode of Stop Requested, Levi McCollum and Christian Londono talk with Alejandro Schmidt and Freddy Canales from DTPM, Santiago’s public transport authority, and Jose Mostajo from SONDA. Recorded in Spanish at APTA EXPO in Chicago, the conversation traces how Santiago’s transit system has changed since the difficult launch of Transantiago in 2007. Alejandro and Freddy discuss cashless payments, monthly fare caps, and why many riders still prefer a physical fare card. They also talk about fare evasion and how better real-time information could make everyday trips easier.

Transit Is More Than KPIs with Nicholas Sofoul

Oct 13, 2026 41 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Nicholas Sofoul, Executive Director of the North Central Regional Transit District (Blue Bus), about the challenges of providing public transportation across 10,000 square miles of northern New Mexico, where transit often provides the only connection to healthcare, employment, groceries, and other essential services. The conversation explores workforce development, rural rapid transit, zero-emission vehicles, limited cellular connectivity, and coordinating service across tribal communities. Nick also discusses why conventional ridership and efficiency metrics don't always reflect the value of rural transit, and how Blue Bus is working to strengthen its operations while expanding access to the communities it serves.

Why American Transit Declined with Nicholas Dagen Bloom

Oct 6, 2026 1 hr 8 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Nicholas Dagen Bloom, professor and chair of the Department of Urban Policy and Planning at Hunter College and author of The Great American Transit Disaster, about how American transit systems declined and why some cities fared better than others. The conversation explores the role of zoning, automobile growth, transit funding, public ownership, and local politics in reshaping transportation across the country. Bloom also challenges the streetcar conspiracy narrative, explains why frequent service and operating funding matter so much, and shares what today’s transit leaders can learn from a century of decisions that still shape their systems.

AI Roundtable, Part 3: From Transit Data to Better Predictions

Sep 29, 2026 1 hr 2 min

In the third installment of Stop Requested’s AI Roundtable series, ETA CEO John Maglio joins hosts Levi McCollum and Christian Londono, along with Derrick VanGennep of Voloridge Investment Management, to explore how machine learning can help transit agencies move from understanding what happened to predicting what might happen next. The conversation covers data quality, model validation, uncertainty, and what happens when conditions change or an organization acts on a prediction. The group also explores potential transit applications including ridership, maintenance, on-time performance, and bus bunching, and why agencies looking to use predictive models should start with the decisions they need to make and the data required to support them.

How AI Is Clearing the Way for Better Transit with Charley Territo

Sep 21, 2026 49 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Charley Territo, Chief Growth Officer at Hayden AI, about how vision AI is helping transit agencies understand what is happening on the street and why it is affecting service. The conversation explores bus lane and bus stop enforcement, changing driver behavior, improving safety and reliability, and using data to measure the impact of these programs. Charley also discusses applications beyond enforcement, including network intelligence, asset and bus stop monitoring, and how vision AI could give agencies a broader view of the conditions affecting transit performance.

AI Roundtable, Part 2: Cybersecurity, Trust and AI in Transit

Sep 14, 2026 49 min

In the second installment of Stop Requested’s AI Roundtable series, ETA CEO John Maglio joins hosts Levi McCollum and Christian Londono, along with Eric Hilton and Zach Vinduska of North Highland, to discuss what AI adoption means for cybersecurity, data privacy, and trust inside transit agencies. The conversation explores new attack surfaces created by AI, practical guardrails for employees, enterprise versus public AI tools, data governance, monitoring and human review, and the risks of “shadow AI” developing outside IT oversight. The group also discusses what agencies should ask technology vendors, how AI can strengthen cybersecurity as well as create new vulnerabilities, and what transit leaders can do now to adopt AI more safely.

AI Roundtable, Part 1: How Transit Agencies Are Actually Using AI

Sep 7, 2026 54 min

In this special roundtable episode of Stop Requested, ETA CEO John Maglio joins hosts Levi McCollum and Christian Londono, along with Stephen Kuban, CEO of Kuban Transit Solutions, to compare what they are seeing and hearing about AI across the public transportation industry. The conversation explores how agencies are using AI today, from everyday staff productivity and data analysis to NTD reporting and paratransit operations, and what it will take to move from individual experimentation to organization-wide adoption. The group also discusses AI policy, workforce training, disconnected agency data, predictive operations, and how transit leaders can begin preparing for what comes next.

Bridging Transit Planning and Operations in Miami-Dade with Linda Morris (Replay)

Sep 1, 2026 44 min

In this replay of Stop Requested, Levi McCollum and Christian Londono revisit their conversation with Linda Morris, Chief of Service Planning and Scheduling at Miami-Dade County, as part of the Miami-Dade series. Linda oversees service planning across bus, rail, and Metromover in one of the country’s most complex transit environments. The conversation covers launching Metro Express BRT, coordinating service across dozens of municipalities, modernizing scheduling tools, and improving reliability across a large and growing region. Linda also reflects on her time at AC Transit, including major capacity projects and the introduction of double-decker buses, and how those experiences shaped her approach to service planning in South Florida.

Why It Costs So Much to Build Rail Transit in the USA with Dr. Eric Goldwyn

Aug 24, 2026 57 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Eric Goldwyn, professor at NYU and director of the Transportation and Land Use program at NYU Marron. Eric shares what the Transit Costs Project has learned by comparing nearly a thousand transit infrastructure projects around the world. The conversation explores why U.S. projects cost more and take longer to build, what cities lose when those costs climb, and how decisions around station design, construction methods, permitting, and project management affect the final price. Eric also discusses why transit agencies need stronger internal expertise, more visibility into costs, and a clearer understanding of the tradeoffs behind major capital projects.

Balancing the Art and Science of Transit Planning with Brian McCollom

Aug 18, 2026 54 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Brian McCollom, a transit management consultant with more than 50 years of experience in planning, operations, performance management, and the National Transit Database. Brian shares why good transit planning requires more than technical skill, combining data and standards with judgment, observation, and a clear understanding of the market a service is meant to serve. The conversation explores how planners can make better use of limited resources, what performance audits reveal beyond the headline metrics, and why getting out into the field still matters. Brian also discusses service costing, fare policy, NTD reporting, and the value of learning from operators, maintenance teams, riders, and peers across the industry.

What It Takes to Lead a Transit Agency with Frank White III

Aug 10, 2026 59 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Frank White III, former CEO of the Kansas City Area Transportation Authority and founder and managing partner of Praxis Advisors Group. Frank reflects on leading KCATA through workforce shortages, funding pressures, regional coordination, and the return of fares after years of fare-free service. The conversation explores why transit leaders have to get the basics right before pursuing bigger ambitions, how data and transparency can help navigate difficult decisions, and why transit agencies should have a seat at the table in economic development and regional planning. Frank also discusses the realities of the transit CEO role, KCATA’s work in transit-oriented development, and how he is applying those lessons through Praxis Advisors Group.

Using AI to Plan Better Transit Service with Anthony Trasatti

Aug 4, 2026 48 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Anthony Trasatti, co-founder and CEO of Ontra Mobility. Anthony shares how his work in operations research and the MARTA Reach pilot led to building an AI-powered platform for transit planning. The conversation explores how agencies can test thousands of network scenarios, uncover unmet demand, and weigh tradeoffs between ridership, coverage, cost, and equity. Anthony also discusses where AI can support planners, why operational constraints still require human judgment, and how better modeling can turn long-range ideas into practical service changes.

Turning Community Feedback Into Better Transit with Shofi Ull Azum

Jul 27, 2026 45 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Shofi Ull Azum, Chief Planning and Development Officer at Cherriots in Salem, Oregon. Shofi shares how the agency uses community feedback, rider data, and operational experience to shape service decisions. The conversation explores Cherriots’ ridership growth, 90 percent on-time performance, and plans for microtransit, bike share, and new transit centers. Shofi also discusses why public engagement should not end with a survey, how planning and operations work together, and the importance of showing communities how their input influenced the final plan.

Making Transit Technology Work for People with Kristin Taylor

Jul 20, 2026 44 min

In this episode of Stop Requested, I sit down with Kristin Taylor, Senior Director of UX at MBTA and Chief Experience Officer for Transit Ops. We explore the importance of designing transit technology around the full rider journey rather than just focusing on tools. Kristin emphasizes that trip planning is a process that requires accurate data and effective communication across all channels to ensure a smooth experience for riders. We discuss the significance of shared ownership in transit technology, the connection between transit tech and civic tech, and the need for agencies to prioritize user-centric solutions. Join us as we delve into how these insights can transform public transportation for the better.

Broward’s Vision for Premium Mobility with Coree Cuff Lonergan

Jul 14, 2026 57 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Coree Cuff Lonergan, CEO and General Manager of Broward County Transit. Coree shares how Broward is building on its bus network through TransitFORWARD 2040 and PREMO, the county’s long-term effort to create a more connected, multimodal transit system. The conversation explores Broward County’s plans for bus rapid transit, commuter rail, light rail, high-frequency bus service, and stronger connections between the airport, seaport, convention center, and surrounding communities. Coree also discusses community engagement, listening sessions, program delivery, eliminating transit deserts, and BCT’s role in supporting regional travel during the World Cup.

How Miami-Dade Keeps Evolving the Rider Experience with Doug Bermudez

Jul 7, 2026 50 min

In this episode of Stop Requested, I sit down with Doug Bermudez, Chief of the Easy Card Fare Programs and Customer Experience division at Miami-Dade County Transportation. As we wrap up our Miami-Dade series, Doug shares insights from his journey in public transit, emphasizing the importance of a seamless rider experience. We discuss how technological advancements, such as the Easy Card system, are set to enhance payment methods and accessibility. Doug highlights the upcoming challenges and preparations for events like the FIFA World Cup, focusing on improving customer interactions and communication strategies. Join us as we explore how Doug and his team are innovating transit solutions to meet the needs of Miami's diverse riding community.

Moving Austin Beyond the Commute with Dottie Watkins

Jun 30, 2026 49 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Dottie Watkins, President and CEO of CapMetro in Austin, Texas. Dottie began at CapMetro as a part-time bus operator more than three decades ago and now leads the agency through a period of service expansion and long-term investment. The conversation explores how changing travel patterns are reshaping Austin’s transit network, from more local and crosstown service to new Rapid bus routes. Dottie also discusses Transit Plan 2035, Project Connect, supporting frontline employees, and balancing today’s service with the work of building a stronger regional transit system for the future.

Universal Design and the Future of Paratransit with Jarice Rodriguez

Jun 23, 2026 45 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Jarice Rodriguez, Chief of Paratransit Operations and Services for Miami-Dade County. As part of the ongoing Miami-Dade series, Jarice shares how her team is rethinking accessibility across one of the nation’s largest ADA paratransit programs. The conversation explores universal design, accessible journeys, and why accessibility must extend beyond the vehicle to every part of a rider’s trip. Jarice also discusses Miami-Dade’s work to modernize paratransit through integrated technology, real-time information, and NaviLens wayfinding tools that can help riders navigate complex transit facilities more independently.

Turning Transit Performance Metrics into Action with Laura Moeini

Jun 16, 2026 52 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Laura Moeini, Senior Director of the Performance Analysis Unit in Subways at New York City MTA. Laura shares how her path through consulting, WMATA, and MTA shaped the way she thinks about performance management, data storytelling, and continuous improvement. The conversation explores how agencies can move beyond reporting numbers and use data to drive action. Laura also discusses building useful KPIs, designing dashboards people actually use, connecting metrics to frontline needs, and turning complex transit data into clearer decisions for operations, managers, and executives.

Matching Transit Service to Real Needs with Hunter Abel

Jun 9, 2026 56 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Hunter Abel, Project Manager and Transit Lead at Modern Mobility Partners. Hunter shares how his experience at LeeTran, MARTA, and now in consulting has shaped the way he approaches transit planning and project delivery. The conversation explores why plans often stall between planning and implementation, how agencies can define clearer goals, and why public input should focus on how people actually travel rather than which mode looks most appealing. Hunter also discusses data, tradeoffs, post-COVID service changes, and the value consultants can bring when agencies need additional capacity or a fresh perspective.

Leading Rail Safety Through Collaboration with Jolene Molitoris

Jun 1, 2026 1 hr 1 min

In this episode of Stop Requested, John Maglio, Levi McCollum and Christian Londono talk with Jolene Molitoris, former Administrator of the Federal Railroad Administration and former Director of the Ohio Department of Transportation. As the first woman to lead the FRA, Jolene shares how her career grew from Ohio rail advocacy to national transportation leadership. The conversation explores rail safety, collaborative rulemaking, the creation of the Railroad Safety Advisory Committee, and why lasting progress in transportation depends on teamwork across government, labor, industry, and the private sector.

Building Transit Technology and Trust with John Maglio (Replay)

May 26, 2026 35 min

In this replay episode of Stop Requested, Levi McCollum and Christian Londono talk with John Maglio, Founder and CEO of ETA Transit, about building transit technology and trust over the long term. John explains how disciplined growth, reliability, and focus shape effective CAD/AVL systems, and why trust is earned through follow-through rather than features. The conversation covers leadership and company culture, what separates vendors from true partners, how agencies can approach RFPs more clearly, and why long-term thinking leads to better outcomes for riders, agencies, and technology providers alike.

Turning Data and Field Work into Better Transit with Christy Wegener

May 18, 2026 51 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Christy Wegener, Executive Director of the Livermore Amador Valley Transit Authority, also known as LAVTA. Christy shares how she found her way into transit from social work and public policy, and how her career across multiple agencies shaped the way she thinks about planning, operations, customer service, and leadership. The conversation explores why planning and operations need to understand each other, how politics shapes service decisions, and why agencies need better market research before making major changes. Christy also discusses the tradeoffs behind service redesigns, the role of pilots, the impact of work-from-home patterns on Bay Area transit, and why field work remains one of the most important habits for transit leaders.

Designing for the Human Side of Transit with Mark Hughes

May 11, 2026 47 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Mark Hughes, founder and Principal Transit Experience Lead at Transit Experience Group and Chief Design Officer at Mark Hughes Creative. With a background in product design, digital experience, and customer experience, Mark brings a private sector design perspective into the transit industry. The conversation explores how riders experience transit through human interaction, why frontline employees shape trust in the system, and how training can better prepare operators for real world conditions. Mark also discusses wayfinding, communication during disruptions, rider confusion, and why customer experience is not separate from operations.

Turning Around the Culture at ABQ RIDE with Leslie Keener

May 4, 2026 46 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Leslie Keener, Transit Director at ABQ RIDE, wrapping up a four part series on transit in Albuquerque. Leslie leads a multimodal system that includes fixed route service, the ART BRT line, Sun Van paratransit, and ABQ RIDE Connect microtransit. The conversation explores Leslie’s path from freight rail into transit leadership and what it was like stepping into an agency facing missed service, staffing shortages, safety concerns, and internal silos. Leslie shares how ABQ RIDE focused on culture, frontline engagement, and team alignment to begin rebuilding the organization from the inside out. The episode also covers ABQ RIDE’s focus on safe, clean, and reliable service, the role of technology in modernizing the rider experience, and why people first leadership is central to lasting operational change.

How ABQ RIDE is Delivering Better Customer Experience with Robert Romero

Apr 27, 2026 42 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Robert Romero, Transit Manager at ABQ RIDE, as part of a four part series on transit in Albuquerque. Robert oversees Sun Van paratransit service and ABQ RIDE Connect, bringing a customer experience driven approach to operations. The conversation explores how ABQ RIDE transformed its call center from a reservations and complaints function into a reservations and education center, using feedback from riders to drive operational changes. Robert also shares how his background in the private sector shaped improvements in wait times, customer satisfaction, and employee engagement. The episode also covers the rollout of new technology, including RideCo, and how it improved on time performance, reduced complaints, and gave riders more visibility into their trips. Robert discusses the role of communication, community engagement, and taking calculated risks to deliver better service for riders who depend on it most.

Leading with Compassion at ABQ RIDE with Bobby Sisneros

Apr 20, 2026 46 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Bobby Sisneros, Deputy Director at ABQ RIDE, in the second of a four part series on transit in Albuquerque. Bobby oversees planning, IT, marketing, safety and security, and communications, bringing a cross departmental perspective to how transit systems operate day to day. The conversation explores how ABQ RIDE is rethinking safety, from applying the broken window theory to improve system conditions to building a transit safety officer program centered on compassion and de escalation. Bobby also shares how his experience across city departments shaped a more holistic approach to transit, focused not just on moving people, but supporting the broader community. The episode also covers operator retention, leadership visibility, and the importance of listening to both riders and frontline staff to improve service in a changing post COVID environment.

Redesigning ABQ RIDE's Network from the Ground Up with Andrew De Garmo

Apr 13, 2026 1 hr 1 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Andrew De Garmo, Principal Planner at ABQ RIDE, as part of a four-part series on transit in Albuquerque. With over 20 years at one agency, Andrew shares how his role spans service planning, scheduling, and capital projects, and how those pieces come together to shape transit service on the street. The conversation explores Albuquerque Rapid Transit (ART), including how the corridor was planned, the challenges of taking lanes from cars, and what it takes to operate and refine a full BRT system over time. Andrew also discusses the realities of implementation, from driver training to maintaining reliable service on a high frequency corridor. The episode also covers ABQ RIDE Forward, the agency’s system redesign focused on shifting from peak commuter service to more consistent, all day, seven day a week service. Andrew explains how COVID created a rare opportunity to rethink the network, breaking from long standing service patterns and allowing the agency to redesign service around current rider needs.

Paul Comfort on Leadership, Communication, and Finding Your X Factor

Apr 6, 2026 40 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Paul Comfort, Chief Customer Officer at Modaxo, former CEO of MTA Maryland, and host of Transit Unplugged. With nearly four decades in public transit and government, Paul shares how his career evolved from a local transportation coordinator role into leading one of the largest transit agencies in the country. The conversation explores how communication became his edge as a leader, how strong teams are built inside complex organizations, and why leadership ultimately determines whether agencies succeed or stall. Paul also discusses his perspective on developing talent, aligning strengths with roles, and creating environments where people can perform at their best. We also get into his new book, Find Your X Factor: Follow Your Personal Treasure Map to Purpose, and how leaders can identify where their interests and abilities intersect to drive meaningful impact. Pre-order here: https://www.barnesandnoble.com/w/find-your-x-factor-paul-comfort/1148750775

Why Good Transit Planning Starts with Observation at SacRT with James Drake

Mar 31, 2026 1 hr 2 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with James Drake, Senior Manager of Service Planning at Sacramento Regional Transit (SacRT). With over 20 years at one agency, James shares how transit service actually comes together, from data and analysis to the service riders experience every day. The conversation explores how planners think about networks instead of individual routes, how service changes are developed and implemented, and why balancing ridership and coverage isn’t as simple as it seems. James also discusses the role of data, the importance of observation and operator input, and how microtransit fits into a broader transit system.

Developing the Next Generation of Transit Leaders with Christina Villarreal

Mar 24, 2026 45 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Christina Villarreal, Executive Director of LIT, a national nonprofit focused on workforce development, mentorship and leadership in the transit industry. Christina shares her path from the nonprofit sector into transit and how LIT has evolved to support a broader and more inclusive pipeline of professionals. The conversation explores mentorship, leadership development, and the importance of making training and career opportunities more accessible across the industry. They also discuss common misconceptions about careers in transit, how agencies can better support employee growth, and why building a strong workforce pipeline is critical to the future of public transportation.

Steering CDTA’s Next Chapter with CEO Frank Annicaro

Mar 17, 2026 50 min

In this episode of Stop Requested, Levi McCollum and Cristian Londono talk with Frank Annicaro, CEO of the Capital District Transportation Authority (CDTA). Frank shares his journey into transit, starting as a diesel mechanic and working his way through leadership roles at New York City Transit before stepping into the CEO role in New York’s Capital Region. The conversation explores the transition from the largest bus system in North America to a high-performing regional agency, the importance of culture and workforce development, and how training and employee engagement are shaping CDTA’s future. Frank also discusses funding stability, mobility on demand, transit-oriented development, and how CDTA is positioning itself to support continued growth across the Capital Region.

Leading a Transit Agency with Passion with TARTA's CEO Laura Koprowski

Mar 10, 2026 55 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Laura Koprowski, CEO of the Toledo Area Regional Transit Authority (TARTA). Laura shares her path into the transit industry, from communications and government relations to leading a regional transit system serving communities across northwest Ohio. The conversation covers leadership in public transportation, the importance of mentorship and professional development, and how passion for the work can shape a career in transit. Laura also discusses TARTA’s system redesign, expansion of microtransit service, and how data and technology are helping guide decisions as the agency works to improve mobility across the region.

From Bus Operator to General Superintendent with Miami-Dade's Schneider St. Preux

Mar 3, 2026 39 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Schneider St. Preux, General Superintendent of Bus Operations at Miami-Dade County DTPW. Schneider began his career as a bus operator and now oversees one of the largest bus fleets in the United States. The conversation covers launching a fully electric BRT corridor from an operations perspective, training operators on new vehicle technology and double-sided boarding, bus rodeos, and Miami-Dade’s approach to electrification and safety innovation. Schneider also shares lessons from Leadership APTA and reflects on why frontline operators have one of the hardest jobs in transit.

Bridging Transit Planning and Operations in Miami-Dade with Linda Morris

Feb 23, 2026 44 min

In this episode of Stop Requested, Levi McCollum and Christian Londono kick off a new series focused on Miami-Dade County with Linda Morris, Chief of Service Planning and Scheduling at Miami-Dade County. Linda oversees service planning across bus, rail, and Metromover in one of the most complex transit environments in the country. The conversation covers launching Metro Express BRT, coordinating service across dozens of municipalities, modernizing scheduling tools, and improving reliability in a large and growing region. Linda also reflects on her experience at AC Transit, including managing major capacity projects and implementing double decker buses, and how those lessons shaped her approach to service planning in South Florida.

Mass Transit Magazine Editor-in-Chief, Megan Perrero, on the Power of Transit Storytelling (Replay)

Feb 17, 2026 45 min

This week, Stop Requested replays our conversation with Megan Perrero, Editor-in-Chief of Mass Transit Magazine. Levi McCollum and Christian Londono revisit a discussion about how transit stories are reported and how coverage shapes agency credibility and rider understanding. Megan reflects on how her experience as a daily Chicago rider informed her journalism, the role of trade publications in the industry, and why transparency and clear communication matter for public buy-in. The episode also covers sector trends, the 40 Under 40 program, and advice for new journalists. If you missed it the first time, this episode offers a useful perspective on the connection between media, messaging, and public transit.

Designing Safer Streets for Walking, Biking, and Transit with Dr. Nick Ferenchak

Feb 10, 2026 40 min

In this episode of Stop Requested, I sit down with Dr. Nick Ferenchak, an expert in pedestrian and bicyclist safety, to explore innovative strategies for designing safer streets. We delve into the concept of latent demand, discussing how many dangerous corridors go unreported in crash statistics, and the importance of proactive safety measures. Dr. Ferenchak highlights the benefits of Bus Rapid Transit (BRT) as a transformative intervention, emphasizing its role in reducing serious injuries and fatalities. We also examine the intersection of land use, infrastructure, and socioeconomic factors, all of which play crucial roles in shaping pedestrian and cyclist safety. Tune in to discover how we can rethink urban design to promote safer, more equitable transit options for everyone.

From Transit Advocacy to Real-World Action with Carter Lavin

Feb 2, 2026 30 min

In this follow-up episode of Stop Requested, Levi McCollum and Christian Londono welcome back Carter Lavin, author of If You Want to Win, You’ve Got to Fight. Carter reflects on the response to the book since its release and digs deeper into what effective transit advocacy really looks like in practice. The conversation covers inside and outside collaboration, common mistakes agencies make when engaging advocates, the importance of having a clear ask, and why advocacy is ultimately a team sport. It’s a practical discussion for transit professionals, advocates, and anyone trying to turn good ideas into real-world change. Pick up a copy of Carter's book here: https://a.co/d/io7mqpv

Solving Pass-Ups at the Bus Stop with Nirit Glazer

Jan 26, 2026 36 min

In this episode of Stop Requested, Christian Londono and Levi McCollum talk with Nirit Glazer, co-founder and CEO of LookingBus, about one of the most persistent and overlooked problems in public transit: bus pass-ups. Nirit shares how real rider experiences, especially those of riders with disabilities, led her team to build technology that helps ensure buses stop when riders are waiting. The conversation explores reliability, accessibility, equity, and what it takes to introduce meaningful innovation inside complex transit systems, all with a focus on rebuilding rider trust and improving the everyday transit experience.

Turning Initiative into Influence with the Transit Guy, Hayden Clarkin

Jan 20, 2026 56 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Hayden Clarkin, known online as the Transit Guy. Hayden explains how consistently sharing clear, digestible takes on transit led to TransitCon, consulting work, and a career built in public. The conversation covers using initiative to create opportunities, developing a credible online voice, and why making complex systems understandable can translate into real influence inside the industry.

Building Transit Technology and Trust with John Maglio

Jan 13, 2026 35 min

In this episode of Stop Requested, Levi McCollum and Christian Londono talk with John Maglio, Founder and CEO of ETA Transit, about building transit technology and trust over the long term. John explains how disciplined growth, reliability, and focus shape effective CAD/AVL systems, and why trust is earned through follow-through rather than features. The conversation covers leadership and company culture, what separates vendors from true partners, how agencies can approach RFPs more clearly, and why long-term thinking leads to better outcomes for riders, agencies, and technology providers alike.

Looking Back on 2025 Through 40 Conversations Advancing Transit

Jan 6, 2026 22 min

Join us for a reflective episode of Stop Requested, as we revisit our journey through 2025, our first full year as podcast hosts. Co-hosts Levi McCollum and Christian Londono delve into their favorite moments and standout guests, discussing over 40 captivating interviews that shaped the podcast. From conversations about community involvement in public transit to innovative technologies like zero-emission solutions and the significance of mental health for frontline workers, we explore the evolving landscape of the transit industry. As we set our sights on 2026, we share our goals for weekly episodes and exciting plans to record on transit vehicles. Tune in to celebrate the progress made and anticipate future insights in the world of transit.

Building Transit Networks That Reflect Community Values with Ricky Angueira, Principal at Jarrett Walker & Associates (Replay)

Dec 30, 2025 41 min

This week on Stop Requested, we are revisiting a standout conversation from our archive with Ricky Angueira, Principal at Jarrett Walker & Associates. Hosts Levi McCollum and Christian Londono return to this episode to re-air their discussion on the ridership versus coverage framework that continues to shape how cities think about transit planning. Originally recorded earlier in the show’s run, this conversation traces Ricky’s path from studying civil engineering in Puerto Rico to urban planning in Spain, and into leading full network redesigns in cities ranging from Miami to Des Moines. Ricky explains why successful transit planning starts with community values, not just data, and why there is no single right answer when designing a transit network. Drawing on real examples from Knoxville, St. Pete, and Miami, Ricky shows how effective public engagement helps regions align around shared transit goals. The episode also explores microtransit as a coverage tool, the importance of scalable plans during budget constraints, and why transparent conversations with communities are essential to successful network redesigns. If you missed this episode the first time or want a refresher on one of the most influential frameworks in modern transit planning, this re-release is worth another listen.

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Rethinking the Transit Bus with Nicolas Letendre

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Podcast details

Created by: ETA
Status: Active
Latest episode: Nov 9, 2026
Episodes: 113
Release period: Several times a week
Avg. episode length: 41 min
Explicit: No
Language: English

Links

Official website ↗ Apple Podcasts ↗ RSS feed ↗

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