How Leaders Turn AI Investment Into Better Business Outcomes with Melanie Steinbach
36 min
AI investment can give people new tools without changing the way the business performs. Leaders need to explain what should improve, help teams develop new ways of working, and ensure their goals and incentives support that change. In this episode, Melanie Steinbach, whose people leadership experience spans McDonald’s, Cameo, and MasterClass, joins me to explore how organizations turn AI investment into better business outcomes. Mel explains why benefits take time to emerge, why training needs ongoing practice, and how individual KPIs can undermine shared goals. We also discuss leaders’ responsibility for redesigning work across departments and how recognition can encourage people to share what they learn. This is the third podcast in The Adaptive Enterprise, our five-part article and podcast series on redesigning work, governance, and leadership for the age of AI. Key TakeawaysConnect the purpose to the person: Explain why the organization is investing in AI, what it expects to achieve, and what employees need to do differently. Melanie’s example of changing a promotion model shows why both organizational context and individual expectations matter.Measure progress along the way: Capability development and business benefits may emerge on different timelines. Identify meaningful milestones, such as stronger analysis or better cross-functional collaboration, and explain how they contribute to the intended outcome.Treat training as the beginning: A workshop or certification does not establish lasting behavior change. Repeated practice, feedback, and opportunities to apply learning help people develop capability in everyday work.Make work redesign a leadership responsibility: Individual productivity improvements do not automatically improve the whole business. Leaders need to define shared outcomes, remove obstacles, and support teams in changing work across departmental boundaries.Align KPIs with the change you want: Goals and incentives shape what people prioritize. M...